Monarch Dental

★★☆☆☆
  • 1900 Mall Cir

    Fort Worth, TX 76116

    Map & Directions
  • 817-377-2228

Health & Medical

Health & Medical
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I've been to this office twice and both times I had horrible service. I can't believe they are in business. I had to wait over an hour just to get an x-rays. The staff at the counter knew I had been waiting for a long time and didn't seem to care because she was too busy flirting with a customer. I did not feel welcomed, not even from Mr. John Strickland. He saw me for about a minute, he didn't even come back to discuss what he had prescribed me, I had to ask his assistant. No one called me back to give me quotes on anything. I just would not reccommend this place to anyone unless they want to waste their money and recieve horrible service

0
★☆☆☆☆

I've been to this office twice and both times I had horrible service. I can't believe they are in business. I had to wait over an hour just to get an x-rays. The staff at the counter knew I had been waiting for a long time and didn't seem to care because she was too busy flirting with a customer. I did not feel welcomed, not even from Mr. John Strickland. He saw me for about a minute, he didn't even come back to discuss what he had prescribed me, I had to ask his assistant. No one called me back to give me quotes on anything. I just would not reccommend this place to anyone unless they want to waste their money and recieve horrible service

Cons: HORRIBLE SERVICE

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John R. Strickland is the best dentist out of the many I have had. He is attentive, professional; his work has beautiful results making a real cosmetic difference to your smile. He is so good with the most painful processes, that you feel more like you are at a spa instead of the dentist. If it were not for his front office causing bad effects on his customers, no one would ever stray from his caring professional expertise. He is a perfectionist. The only reason I ever called another dentist was that I got angry and frustrated with his office staff. But when I tried other dentist, the office staff was great, but the dentist was horrible and painful. My teeth looked tacky and the wrong size or color. My ultimate choice is with the Dr. Strickland....I can deal with his office staff, even if they do make me frustrated or angry.

2
★★★★★

John R. Strickland is the best dentist out of the many I have had. He is attentive, professional; his work has beautiful results making a real cosmetic difference to your smile. He is so good with the most painful processes, that you feel more like you are at a spa instead of the dentist. If it were not for his front office causing bad effects on his customers, no one would ever stray from his caring professional expertise. He is a perfectionist. The only reason I ever called another dentist was that I got angry and frustrated with his office staff. But when I tried other dentist, the office staff was great, but the dentist was horrible and painful. My teeth looked tacky and the wrong size or color. My ultimate choice is with the Dr. Strickland....I can deal with his office staff, even if they do make me frustrated or angry.

Pros: Most educated in the latest dentistry

Cons: His office members tend to drive away customers

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Monarch Dental at 6909 Green Oaks Road in Fort Worth near Ridgmar Mall has the worst service ever as far as dental service is concerned! They can not keep their appointment times organized, they call to confirm your appointment, you get there and they tell you that your appointment is now at a different time. I also was promised a cleaning at my initial pre-screen visit with xrays and exam to avoid coming back for a second visit. This was not the case on the date of my first appointment....they did the X-rays and exam and told me I would have to come back in 4 months for a cleaning. Unfortunately I came back...they miscommunicated my appointment time the day prior and then told me to come back in 4 more months again. I later requested dental records, which they only sent the X-rays (no records at all) and along with the X-rays was a letter denying me service that they could no longer keep my appointment even 4 months from now with no explanation. They have scammed my insurance for an inital exam and X-rays and did not clean my teeth, now they can not do the cleaning at all!!!! Now I must go someplace else to get another initial exam done and start all over just to get a simple cleaning. They have underhanded upsales they attempt...such as flouride treatments, deep cleanings, etc. that are not included in most employer's dental insurance plan. If you refuse these additional services, and just want your cleaning only...they basically will just not serve you and make it seem as if they have no appointments available. I later called anonymously to schedule a cleaning with a fluoride treatment etc. and they had appointments available immediately within the next few weeks. HOW STRANGE!! When I gave them my name and later told them I wont need they flouride treatment but still need the cleaning...they cancelled my appointment again. They seem very greedy and the office manager there (Shelley) seems to be very unprofessional unable to run the place efficiently.

0
★☆☆☆☆

Monarch Dental at 6909 Green Oaks Road in Fort Worth near Ridgmar Mall has the worst service ever as far as dental service is concerned! They can not keep their appointment times organized, they call to confirm your appointment, you get there and they tell you that your appointment is now at a different time. I also was promised a cleaning at my initial pre-screen visit with xrays and exam to avoid coming back for a second visit. This was not the case on the date of my first appointment....they did the X-rays and exam and told me I would have to come back in 4 months for a cleaning. Unfortunately I came back...they miscommunicated my appointment time the day prior and then told me to come back in 4 more months again. I later requested dental records, which they only sent the X-rays (no records at all) and along with the X-rays was a letter denying me service that they could no longer keep my appointment even 4 months from now with no explanation. They have scammed my insurance for an inital exam and X-rays and did not clean my teeth, now they can not do the cleaning at all!!!! Now I must go someplace else to get another initial exam done and start all over just to get a simple cleaning. They have underhanded upsales they attempt...such as flouride treatments, deep cleanings, etc. that are not included in most employer's dental insurance plan. If you refuse these additional services, and just want your cleaning only...they basically will just not serve you and make it seem as if they have no appointments available. I later called anonymously to schedule a cleaning with a fluoride treatment etc. and they had appointments available immediately within the next few weeks. HOW STRANGE!! When I gave them my name and later told them I wont need they flouride treatment but still need the cleaning...they cancelled my appointment again. They seem very greedy and the office manager there (Shelley) seems to be very unprofessional unable to run the place efficiently.

Cons: Unprofessional, unorganized, and rude!! They are unethical for billing purposes.

 

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