Morgan, Susan, Md - Morgan Pediatric Group

★★☆☆☆
  • 741 President Pl Ste 210

    Smyrna, TN 37167

    Map & Directions
  • 615-223-5565

About Morgan, Susan, Md - Morgan Pediatric Group

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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I can't say enough how the office has gone down hill. It is too crowded and the staff very rude! It's a shame i went there and now my kids go there but we are moving elsewhere immediately!They do not communicate to you what happens with test results. I had to contact them several time on tests my son and daughter have had!And they still had NO answers for me.

1
★☆☆☆☆

I can't say enough how the office has gone down hill. It is too crowded and the staff very rude! It's a shame i went there and now my kids go there but we are moving elsewhere immediately!They do not communicate to you what happens with test results. I had to contact them several time on tests my son and daughter have had!And they still had NO answers for me.

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We have gone to this doctor for over 2 years. Everything has been great until 6 months ago and the service has been unacceptable, we are looking for another doctor. I schedule 7:30 appts but the last two times the doctor didn't show up until nearly 8:30. I called the office asking about the recalled shots and nobody called me back. Finally after me calling back 3 times and having a fit on the phone, I was told that Dr. Langome didn't feel that there was a problem with the recall so she didn't return my call. It would have been nice if she could have shared that with me. I have also called back per the doctors request about a different issue and have waited 48 hours and still haven't receive a return call, I followed up about 6 hours ago and I am still waiting. I was contacted by the board of health about a test my son had which scared me to death, and it took me another 72 hours and my husband beating down there door to get any answers out of the doctor because nobody would return my phone call, even after I called 5 or 6 times. I was told I couldn't speak to Dr. Morgan about my concerns or issues that I would have to speak to the office manager, but surprise she doesn't return calls either. Go elsewhere. Not sure what happened but this office went from a great office to poor. My girlfriend had 8am appointment for her twins and she waited 3 hours to see the doctor, she is also looking.

2
★★☆☆☆

We have gone to this doctor for over 2 years. Everything has been great until 6 months ago and the service has been unacceptable, we are looking for another doctor. I schedule 7:30 appts but the last two times the doctor didn't show up until nearly 8:30. I called the office asking about the recalled shots and nobody called me back. Finally after me calling back 3 times and having a fit on the phone, I was told that Dr. Langome didn't feel that there was a problem with the recall so she didn't return my call. It would have been nice if she could have shared that with me. I have also called back per the doctors request about a different issue and have waited 48 hours and still haven't receive a return call, I followed up about 6 hours ago and I am still waiting. I was contacted by the board of health about a test my son had which scared me to death, and it took me another 72 hours and my husband beating down there door to get any answers out of the doctor because nobody would return my phone call, even after I called 5 or 6 times. I was told I couldn't speak to Dr. Morgan about my concerns or issues that I would have to speak to the office manager, but surprise she doesn't return calls either. Go elsewhere. Not sure what happened but this office went from a great office to poor. My girlfriend had 8am appointment for her twins and she waited 3 hours to see the doctor, she is also looking.

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The staff here is very friendly. My son's doctor is one of her associates, Ms Langone. She is very nice and well informed. They seem to treat everyone equal. They have a nice reception area with toys, tv and magazines. They give samples/stickers and coupons out as freebies. It is very close to the new hospital.

PROS: cleanliness
CONS: n/a

4
★★★★☆

The staff here is very friendly. My son's doctor is one of her associates, Ms Langone. She is very nice and well informed. They seem to treat everyone equal. They have a nice reception area with toys, tv and magazines. They give samples/stickers and coupons out as freebies. It is very close to the new hospital.

PROS: cleanliness
CONS: n/a

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