Mountain View Gastroenterology: Polson Debra MD

★★★☆☆

About Mountain View Gastroenterology: Polson Debra MD

Health & Medical

Health & Medical
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After waiting 12 weeks for a consultation, someone from her office called me 5 mins. before her office closed on a Thursday to cancel my appt. which was to be on the following Monday. I called on Friday (8 times) and couldn't get a human

3
★★★★★

After waiting 12 weeks for a consultation, someone from her office called me 5 mins. before her office closed on a Thursday to cancel my appt. which was to be on the following Monday. I called on Friday (8 times) and couldn't get a human

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I made my first (and last) appointment with this office only to totally regret it later. I had to wait for more than a month to see Dr Debra Polson, and when I showed up I was told by the receptionist that they had cancelled my appointment!! "How come I don't know about it?", I asked, and all the receptionist said was "I am sorry". Another surprise: She also informed me that the doctor does not accept patients of my kind (Hep.C). Ironically, on the wall of the waiting room there there was a posted policy of the office stating that if a patient misses an appointment or does not show up without prior cancellation, the patient would be charged a $80.00 fine. Now, how much should I charge the office for taking a day off from work (estimated $100 of my PTO time) for this appointment? Conclusion: After making a new appontment with ANOTHER specialist in a DIFFERENT office I hope I am going to have a better luck. I would categorically advise NOT to use this office - they are not professional, not friendly and plain rude.

0
★☆☆☆☆

I made my first (and last) appointment with this office only to totally regret it later. I had to wait for more than a month to see Dr Debra Polson, and when I showed up I was told by the receptionist that they had cancelled my appointment!! "How come I don't know about it?", I asked, and all the receptionist said was "I am sorry". Another surprise: She also informed me that the doctor does not accept patients of my kind (Hep.C). Ironically, on the wall of the waiting room there there was a posted policy of the office stating that if a patient misses an appointment or does not show up without prior cancellation, the patient would be charged a $80.00 fine. Now, how much should I charge the office for taking a day off from work (estimated $100 of my PTO time) for this appointment? Conclusion: After making a new appontment with ANOTHER specialist in a DIFFERENT office I hope I am going to have a better luck. I would categorically advise NOT to use this office - they are not professional, not friendly and plain rude.

Pros: None

Cons: Customer-hostile office, unprofessional staff.

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TERRIBLE. No help, waited months for my appointment, and refused to see me after I had already checked in and changed into the robe. Her only reason was that I "might" have seen her previous partner a couple years back. KEY WORD: MIGHT. I believe I actually saw HER previously, but with no questions asked, she rejected me. If she has such a policy she should say so when people first make an appointment, NOT when they are already in the room waiting for her. People have to wait months at a time to see specialist, and to be rejected day of is total BS! I do admit her assistants were kind and it's not their fault POLSON has a poor practice. I just hope this doesnt happen to anyone else. BEWARE.

0
★☆☆☆☆

TERRIBLE. No help, waited months for my appointment, and refused to see me after I had already checked in and changed into the robe. Her only reason was that I "might" have seen her previous partner a couple years back. KEY WORD: MIGHT. I believe I actually saw HER previously, but with no questions asked, she rejected me. If she has such a policy she should say so when people first make an appointment, NOT when they are already in the room waiting for her. People have to wait months at a time to see specialist, and to be rejected day of is total BS! I do admit her assistants were kind and it's not their fault POLSON has a poor practice. I just hope this doesnt happen to anyone else. BEWARE.

Pros: kind assistants

Cons: Poor practice, unfair, nonunderstanding

Mountain View Gastroenterology: Polson Debra MD Office Locations:

520-320-1369

3040 N Swan Rd

Tucson, AZ, AZ 85712

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520-731-5500

1398 North Wilmot Road

Tucson, AZ, AZ 85712

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