Nikhil M. Apte, MD

★☆☆☆☆

About Nikhil M. Apte, MD

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  • Internal Medicine Doctors

Health & Medical

Health & Medical
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This has been the most awful and irritating experience I have ever had with a physicians office. Let me start from the beginning. I was taken to the ER yesterday morning with chest pain. They basically released me with no relief and a lot of drugs which did nothing for my pain. I went home and passed out. A few hours later I woke up in excruciating pain again. I called my mom, who said to make an appointment at Tri Valley Physicians.

The woman on the phone was extremely rude and curt, but able to get me an appointment about an hour later. I went in and saw Dr. Jerry Yen. He seemed to be pretty knowledgable and sent me for an ultrasound. It was too late to schedule an appt that day so I called first thing this morning to schedule an appt. Luckily I hadn't eaten or drank anything since about 10pm last night, so I tried to make an appt. They couldn't see me until 7:15 tomm morning and I told them I couldn't wait and if there was anything I could do. They said if the dr office called and requested me a spot today that I could get seen today. So I called....note: it took me 4 tries to get someone in the office who would even listen to get me to the right person. They were able to get me an appt for 1pm today. I went and had the ultrasound.

I called Dr. Yen on my way to the ultrasound to see if he could get the results and see me today as my pain had not gotten any better. He said he'd see me at 9:30 tomm morning. He called back about 5 minutes later and told me he'd actually move his schedule around and see me at 4:30 pm today. Things were going really well with this doctor.. so I thought. When I arrived at 4:25 I was told I didn't have insurance by one of the beasts behind the counter. I was like "uhm, excuse me.. I had insurance yesterday and it sure as sh*t didn't disappear overnight" I had to give them my card again and they had to re-enter all my info. 15 mins later as I'm crying in pain in the waiting room, they finally called me back.

The nures was fabulous. She was extremely sweet and caring, and listened to all my complaints. She went and got Dr. Yen for me. When he came in he said "well Kelly, I don't know what to tell you. your ultrasound came back clear so there's nothing we can do for you." At the same time I got hit with yet another crippling pain and started crying hard. He went to go get my x-ray results from the Er and when he came back in I was still crying. when he walked in, in a very stren tone, he says "Vicki, you need to cool it. What do you want me to do? Admit you to the hospital?" I said "ok, first of all, get your patients straight, that's not my name, secondly I'm not trying to tell you how to do your job, but you cannot just give up on me. I cannot continue along with the pain I'm experiencing. I have missed 2 days of work already and I'm a manager on a comission job." he says "Well KELLY, what do you want me to do? how about you be the doctor. what should we do Dr. KELLY" i told him it was unnecessary to patronize me and explained that I understand its not his fault that we can't figure this out, but that had I not been proactive in my own treatment I wouldnt have even had an ultrasound today and seen him, and that it would be another few days before I had even gotten the results. I told him that if he was just that ready to give up on me then maybe I needed to see another doctor. I further explained that everyone I had encountered through this whole ordeal except the nurses at his practice had all been extremely rude and belittling and that this was not his fault but that it was his job to do everything he can to help me find an answer.

After patronizing me some more and the unnecessary emphasis on my name he said "well KELLY, I don't know what else to do, i'm going to refer you to someone who can handle you and further investigate, meanwhile I'll order a CT scan if thats what you want." (note: he said someone who can handle me, not my case) I told him I will do whatever it takes to get this figured out and i appriciate his time. he mumbled something underhis breath and walked out without saying anything else. At this point i'm bawling. I can't handle the rude, cold, harsh, patronizing tone in his voice. The nurses were extremely concerned for me and assured me that they would handle my case and expedite everything so that I could get some answers as to why i'm in so much pain. I gave them a re-cap of what had happened in the room, they didn't seem surprised, and the head nurse said she has a huge problem with the way I was treated and would talk with the appropriate authorities. I felt much more comfortable in the hands of the nurses than the doctor whos supposed to be caring for me. Caring is the last thing on his mind. We shall see how this turns out as I'm going in for my CT scan in the morning...

AVOID THIS PRACTICE

1
★☆☆☆☆

This has been the most awful and irritating experience I have ever had with a physicians office. Let me start from the beginning. I was taken to the ER yesterday morning with chest pain. They basically released me with no relief and a lot of drugs which did nothing for my pain. I went home and passed out. A few hours later I woke up in excruciating pain again. I called my mom, who said to make an appointment at Tri Valley Physicians.

The woman on the phone was extremely rude and curt, but able to get me an appointment about an hour later. I went in and saw Dr. Jerry Yen. He seemed to be pretty knowledgable and sent me for an ultrasound. It was too late to schedule an appt that day so I called first thing this morning to schedule an appt. Luckily I hadn't eaten or drank anything since about 10pm last night, so I tried to make an appt. They couldn't see me until 7:15 tomm morning and I told them I couldn't wait and if there was anything I could do. They said if the dr office called and requested me a spot today that I could get seen today. So I called....note: it took me 4 tries to get someone in the office who would even listen to get me to the right person. They were able to get me an appt for 1pm today. I went and had the ultrasound.

I called Dr. Yen on my way to the ultrasound to see if he could get the results and see me today as my pain had not gotten any better. He said he'd see me at 9:30 tomm morning. He called back about 5 minutes later and told me he'd actually move his schedule around and see me at 4:30 pm today. Things were going really well with this doctor.. so I thought. When I arrived at 4:25 I was told I didn't have insurance by one of the beasts behind the counter. I was like "uhm, excuse me.. I had insurance yesterday and it sure as sh*t didn't disappear overnight" I had to give them my card again and they had to re-enter all my info. 15 mins later as I'm crying in pain in the waiting room, they finally called me back.

The nures was fabulous. She was extremely sweet and caring, and listened to all my complaints. She went and got Dr. Yen for me. When he came in he said "well Kelly, I don't know what to tell you. your ultrasound came back clear so there's nothing we can do for you." At the same time I got hit with yet another crippling pain and started crying hard. He went to go get my x-ray results from the Er and when he came back in I was still crying. when he walked in, in a very stren tone, he says "Vicki, you need to cool it. What do you want me to do? Admit you to the hospital?" I said "ok, first of all, get your patients straight, that's not my name, secondly I'm not trying to tell you how to do your job, but you cannot just give up on me. I cannot continue along with the pain I'm experiencing. I have missed 2 days of work already and I'm a manager on a comission job." he says "Well KELLY, what do you want me to do? how about you be the doctor. what should we do Dr. KELLY" i told him it was unnecessary to patronize me and explained that I understand its not his fault that we can't figure this out, but that had I not been proactive in my own treatment I wouldnt have even had an ultrasound today and seen him, and that it would be another few days before I had even gotten the results. I told him that if he was just that ready to give up on me then maybe I needed to see another doctor. I further explained that everyone I had encountered through this whole ordeal except the nurses at his practice had all been extremely rude and belittling and that this was not his fault but that it was his job to do everything he can to help me find an answer.

After patronizing me some more and the unnecessary emphasis on my name he said "well KELLY, I don't know what else to do, i'm going to refer you to someone who can handle you and further investigate, meanwhile I'll order a CT scan if thats what you want." (note: he said someone who can handle me, not my case) I told him I will do whatever it takes to get this figured out and i appriciate his time. he mumbled something underhis breath and walked out without saying anything else. At this point i'm bawling. I can't handle the rude, cold, harsh, patronizing tone in his voice. The nurses were extremely concerned for me and assured me that they would handle my case and expedite everything so that I could get some answers as to why i'm in so much pain. I gave them a re-cap of what had happened in the room, they didn't seem surprised, and the head nurse said she has a huge problem with the way I was treated and would talk with the appropriate authorities. I felt much more comfortable in the hands of the nurses than the doctor whos supposed to be caring for me. Caring is the last thing on his mind. We shall see how this turns out as I'm going in for my CT scan in the morning...

AVOID THIS PRACTICE

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Nikhil M. Apte, MD Office Locations:

925-443-1311

1133 East Stanley Boulevard

Livermore, CA, CA 94550

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925-847-0670

5575 West Las Positas Boulevard

Pleasanton, CA, CA 94588

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