Norma C. Morrison, PT

★★★☆☆

About Norma C. Morrison, PT

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  • Physical Therapists

Health & Medical

Health & Medical
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Arrived for my 11AM appointment at 10:45. Waited in waiting area until 12PM without any communication from receiptionist. At 12PM I asked when I would be seen as was told the Dr came in late this morning and is running behind and that there was still another paitent ahead of me. Why they didn't tell me that he was so far behind when I arrived at 10:45 I'll never know. God forbid they call to tell you before you leave for the office. This office does not respect your time.

0
★☆☆☆☆

Arrived for my 11AM appointment at 10:45. Waited in waiting area until 12PM without any communication from receiptionist. At 12PM I asked when I would be seen as was told the Dr came in late this morning and is running behind and that there was still another paitent ahead of me. Why they didn't tell me that he was so far behind when I arrived at 10:45 I'll never know. God forbid they call to tell you before you leave for the office. This office does not respect your time.

Pros: Nice office space

Cons: Staff, unprofessional

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Beautiful space, but very poor therapy. My experiences with Massage therapy and Physical Therapy were terrible. My Physical Therapist did not seem to know which end was up! Ultimately, I switched to Liberty PT www.libertypt.(401) 722-0012 who has worked wonders. I find out after the fact that my recovering process could have been cut in half if I had been receiving proper therapy from the get go. My experience at Foundry Orthopedics was a very negative one. Since my experience there I have heard similar complaints about this facility with some real horror stories. I am happy to see there are people out there who take the time to write a review about this place so that people can be warned. Kudos, city search!
PS: Another facility that I have heard positive things about is: University Orthopedics: (401)-457-2118, with offices all over the State. I heard there was a war between the two facilities as most Foundry patients head to UO in the end, check it out! And Good luck!

0
★☆☆☆☆

Beautiful space, but very poor therapy. My experiences with Massage therapy and Physical Therapy were terrible. My Physical Therapist did not seem to know which end was up! Ultimately, I switched to Liberty PT www.libertypt.(401) 722-0012 who has worked wonders. I find out after the fact that my recovering process could have been cut in half if I had been receiving proper therapy from the get go. My experience at Foundry Orthopedics was a very negative one. Since my experience there I have heard similar complaints about this facility with some real horror stories. I am happy to see there are people out there who take the time to write a review about this place so that people can be warned. Kudos, city search!
PS: Another facility that I have heard positive things about is: University Orthopedics: (401)-457-2118, with offices all over the State. I heard there was a war between the two facilities as most Foundry patients head to UO in the end, check it out! And Good luck!

Pros: Nice facility

Cons: Very poor care.

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I have to dispute some of the negative reviews here. Yes, I am a former employee of Foundry so I may be biased. I left due to family considerations, and moved out of the area. If it was not for this reason, I would have stayed at Foundry for a very long time. Yes, there might be a little wait for the MD's, but they are some of the best in New England... Yes, there might be a wait in therapy, but they are some of the best in New England. One of the reasons for the wait is due to the quality service. When hiring a new MD, or a new Therapist, they do not just hire any old shmuck... With the difficulty finding quality healthcare providers, they will NOT ever fill a spot to get more patients in the door.

I was part of the development process at Foundry and I can vouch from inside experience that some of these negative reviews are completely bogus.. And, as for the one poster who thinks Dr. Wiggings posted his own note, I know this to not be true. I know the person who wrote that note, he was a former patient.

I was not prompted to write this posting and I no longer have any ties to Foundry other than I have some very good friends who are providers there. You will get top quality MD care, PT care and AT care and if you have a little patience you will see why I would send my own mother there.

2
★★★★★

I have to dispute some of the negative reviews here. Yes, I am a former employee of Foundry so I may be biased. I left due to family considerations, and moved out of the area. If it was not for this reason, I would have stayed at Foundry for a very long time. Yes, there might be a little wait for the MD's, but they are some of the best in New England... Yes, there might be a wait in therapy, but they are some of the best in New England. One of the reasons for the wait is due to the quality service. When hiring a new MD, or a new Therapist, they do not just hire any old shmuck... With the difficulty finding quality healthcare providers, they will NOT ever fill a spot to get more patients in the door.

I was part of the development process at Foundry and I can vouch from inside experience that some of these negative reviews are completely bogus.. And, as for the one poster who thinks Dr. Wiggings posted his own note, I know this to not be true. I know the person who wrote that note, he was a former patient.

I was not prompted to write this posting and I no longer have any ties to Foundry other than I have some very good friends who are providers there. You will get top quality MD care, PT care and AT care and if you have a little patience you will see why I would send my own mother there.

Pros: Atmosphere, staff, professionalism and care.

Cons: None

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OOps. I should have checked here first.
I am a student at RISD who has recently been treated for shoulder pain. I was referred to Foundry Orthopedics by our Health Services. Not only have I never seen a wait as long as I did over the course of my appointments (it's like sitting in a ER! watching the door open each time with great anticipation of your name being next. it's unbelievable) the time spent with me was brief, questions unanswered or put aside "we'll worry about that later" WHAT!? I'm not sure if it was because I was a student or what. Anyway, found out where Brown was referring their students and followed in suit with brilliant results. So to all of you who are debating whether to check out Foundry ortho check out 'University Orthopedics' first! Everyone there is super nice, fast and efficient. Also are directly linked to Brown Medical School. Check it out. Good luck. Peace.

0
★☆☆☆☆

OOps. I should have checked here first.
I am a student at RISD who has recently been treated for shoulder pain. I was referred to Foundry Orthopedics by our Health Services. Not only have I never seen a wait as long as I did over the course of my appointments (it's like sitting in a ER! watching the door open each time with great anticipation of your name being next. it's unbelievable) the time spent with me was brief, questions unanswered or put aside "we'll worry about that later" WHAT!? I'm not sure if it was because I was a student or what. Anyway, found out where Brown was referring their students and followed in suit with brilliant results. So to all of you who are debating whether to check out Foundry ortho check out 'University Orthopedics' first! Everyone there is super nice, fast and efficient. Also are directly linked to Brown Medical School. Check it out. Good luck. Peace.

Pros: Great java in waiting room

Cons: You'll miss your next class - guarranteed!

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I have been a patient of Dr. Wiggins since 1998 or so - after being referred by my PCP. Four knee surgeries later and I still feel that this is the best ortho doctor you could find. His reputation in this state is stellar, his bed-side manner is outstanding, and his PA, Ken, is beyond compare! I have had to wait a few times for appointments however, if someone else has an emergency need to see the doctor that is more urgent than my follow-up or medical complaint then so be it! If I was the one with the emergency, I would like to know that I would receive priority. I have had nothing but great assistance and care from the desk and surgical appointment staff, in particular Chrissy & Linda. Every member of the staff I have dealt with has been very pleasant and they take the time to be sociable with the patients. One bad experience at any doctor's office does not make for a poor staff or medical group. I have recommended Dr. Wiggins to friends of mine and not one has ever been dissatisfied with the care received. There are plenty of doctors in this state and instead of disparaging one for your brief experience, maybe you should take the time to find another one. Over the YEARS that I have been treated by this group, I have no complaints and wish that there were more doctors of this caliber with the amount of medical knowledge and technology that this office has.

2
★★★★★

I have been a patient of Dr. Wiggins since 1998 or so - after being referred by my PCP. Four knee surgeries later and I still feel that this is the best ortho doctor you could find. His reputation in this state is stellar, his bed-side manner is outstanding, and his PA, Ken, is beyond compare! I have had to wait a few times for appointments however, if someone else has an emergency need to see the doctor that is more urgent than my follow-up or medical complaint then so be it! If I was the one with the emergency, I would like to know that I would receive priority. I have had nothing but great assistance and care from the desk and surgical appointment staff, in particular Chrissy & Linda. Every member of the staff I have dealt with has been very pleasant and they take the time to be sociable with the patients. One bad experience at any doctor's office does not make for a poor staff or medical group. I have recommended Dr. Wiggins to friends of mine and not one has ever been dissatisfied with the care received. There are plenty of doctors in this state and instead of disparaging one for your brief experience, maybe you should take the time to find another one. Over the YEARS that I have been treated by this group, I have no complaints and wish that there were more doctors of this caliber with the amount of medical knowledge and technology that this office has.

Pros: Medical knowledge, technology, patient care

Cons: None

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I had been referred Foundry Orthopedics by my PCP who said he has "heard great things" Without hesitation, and considering that I have had the same primary physician for over 15 years, I went ahead and made an appointment. The building is absolutely beautiful, but that is where the positive experience ended. After waiting for OVER AN HOUR I asked the girls how much longer it would be and they said that the doctor was running behind and that I should have anticipated a wait as I was a new patient and would have to fill out appropriate paperwork etc. Not only was the patient packet sent to me 2 weeks before the appointment which I had filled out before I arrived, but I had arrived 30 mins earlier!!! It was so incredibly frustrating. By the time I was seen I was so upset that it ruined my entire experience all together. I wish I had not necessarily taken the word of my trusted PCP and had looked into this business ahead of time. I am grateful that there is a forum out there such as this so that we as consumers/patients, etc can voice our opinions to warn others to go elsewhere. I too, agree with the earlier posting regarding the caliber of staff there at the facility.

I have since mentioned my experience to my P.C.P. who was surprised to hear of my negative experience because of hearing good things. My guess is that he probably heard good things by the person who owns it. Ironically enough, as I began to research this facility, I see that the owner is Dr. Michael Wiggins, which to me looks an awful lot like the name of the person who gave the only positive listing on this web search (mhiggins). I must agree with the posting from Mary from Newport, SHADY!

Good Luck everyone! Stay healthy!

0
★☆☆☆☆

I had been referred Foundry Orthopedics by my PCP who said he has "heard great things" Without hesitation, and considering that I have had the same primary physician for over 15 years, I went ahead and made an appointment. The building is absolutely beautiful, but that is where the positive experience ended. After waiting for OVER AN HOUR I asked the girls how much longer it would be and they said that the doctor was running behind and that I should have anticipated a wait as I was a new patient and would have to fill out appropriate paperwork etc. Not only was the patient packet sent to me 2 weeks before the appointment which I had filled out before I arrived, but I had arrived 30 mins earlier!!! It was so incredibly frustrating. By the time I was seen I was so upset that it ruined my entire experience all together. I wish I had not necessarily taken the word of my trusted PCP and had looked into this business ahead of time. I am grateful that there is a forum out there such as this so that we as consumers/patients, etc can voice our opinions to warn others to go elsewhere. I too, agree with the earlier posting regarding the caliber of staff there at the facility.

I have since mentioned my experience to my P.C.P. who was surprised to hear of my negative experience because of hearing good things. My guess is that he probably heard good things by the person who owns it. Ironically enough, as I began to research this facility, I see that the owner is Dr. Michael Wiggins, which to me looks an awful lot like the name of the person who gave the only positive listing on this web search (mhiggins). I must agree with the posting from Mary from Newport, SHADY!

Good Luck everyone! Stay healthy!

Pros: Pretty building

Cons: Rude staff. Long wait.

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I am shocked to read the negative reviews of Foundry Orthopedics. These reviews could not be further from the truth! I have been a patient at Foundry Orthopedics for the past three years. During that time period I have had surgery on both of my shoulders and I have also been treated for back problems. So you can see that I've had plenty of opportunity to evaluate the service I receive. I can tell you that from day one the service I have received on every single appointment is top notch. I've read the negative comments about the wait time to see one of the doctors. My comment back to these reviewers is "show me a doctor that doesn't have a wait time". My wait time for a doctor averages around 20 minutes and the wait time for therapy is normally less than 5 minutes. Sometimes you can wait longer for a bagel and coffee at a local donut shop. As for my appointments, they are always very thorough. The doctors and the entire staff are courteous and they spend the time to explain things and to listen to your questions. I have never felt rushed from any appointment I have had. The staff is very friendly and they put you at ease when you are there. The doctors are all very easy to get along with and they treat you as a friend and not always as a patient. As for the Physical Therapy portion of Foundry Orthopedics, I have nothing but great things to say about them. When I had my surgeries done I had fears of how painful and difficult the therapy would be. I was so wrong! Not only did the staff make me feel comfortable, they always showed that they cared about my condidtion and about me as a person. They took their time to explain each step of the therapy process with me and they were with me every step of the way to make my therpay the easiest it could be. I can say without question that my recovery was made a whole lot easier by the great staff. For me, therapy became a fun place to hang out, listen to great music and have lots of laughs.

1
★★★☆☆

I am shocked to read the negative reviews of Foundry Orthopedics. These reviews could not be further from the truth! I have been a patient at Foundry Orthopedics for the past three years. During that time period I have had surgery on both of my shoulders and I have also been treated for back problems. So you can see that I've had plenty of opportunity to evaluate the service I receive. I can tell you that from day one the service I have received on every single appointment is top notch. I've read the negative comments about the wait time to see one of the doctors. My comment back to these reviewers is "show me a doctor that doesn't have a wait time". My wait time for a doctor averages around 20 minutes and the wait time for therapy is normally less than 5 minutes. Sometimes you can wait longer for a bagel and coffee at a local donut shop. As for my appointments, they are always very thorough. The doctors and the entire staff are courteous and they spend the time to explain things and to listen to your questions. I have never felt rushed from any appointment I have had. The staff is very friendly and they put you at ease when you are there. The doctors are all very easy to get along with and they treat you as a friend and not always as a patient. As for the Physical Therapy portion of Foundry Orthopedics, I have nothing but great things to say about them. When I had my surgeries done I had fears of how painful and difficult the therapy would be. I was so wrong! Not only did the staff make me feel comfortable, they always showed that they cared about my condidtion and about me as a person. They took their time to explain each step of the therapy process with me and they were with me every step of the way to make my therpay the easiest it could be. I can say without question that my recovery was made a whole lot easier by the great staff. For me, therapy became a fun place to hang out, listen to great music and have lots of laughs.

Pros: Great service. Great people. Great music. Nice sports atmosphere. Cool building.

Cons: Have never found one.

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I AM SURPISED AT THE NEGATIVE REVIEWS FOR FOUNDRY ORTHOPEDICS. I HAVE A NAGGING MUSCLE INJURY WHICH HAS FORCED ME TO CURTAIL MY RUNNING ROUTINE. MY PRIMARY CARE PHYSICIAN, WHO IS ALSO TRIATHELETE, REFERRED ME TO FOUNDRY ORTHOPEDICS.

MY INITIAL APPOINTMENT WAS WITH DR. ELIZABETH MATZKIN WHICH WAS ONLY 3 DAYS FROM THE DAY I CALLED. I GOOGLED FOUNDRY SPORTS MEDICINE AND FOUND THE REVIEWS FROM CITY SEARCH AND QUESTIONED WHETHER I SHOULD KEEP MY APPOINTMENT OR NOT BUT DECIDED TO TRY.

I AM A PERSON WITH VERY LITTLE PATIENCE OR TOLERANCE FOR POOR SERVICE SO I WAS LOADED FOR BEAR AND PREPARED TO WALK OUT IF THE WAIT WAS TOO LONG.

I WAS CALLED IN 10 MINUTES AND BROUGHT INTO THE X-RAY ROOM ANY X-RAYS WERE TAKEN IMMEDIATELY AND BROUGHT INTO AN EXAMINING ROOM. THE DOCTOR CAME IN WITHIN 5 MINUTES AND EXAMINED THE X-RAYS AND MY LEG. SHE WAS EXTREMELY THOROUGH AND PRESCRIBED NEW ORTHODICS AND THERAPY. I WAS VERY IMPRESSED WITH THE DOCTOR AND THE SERVICE I RECEIVED.

NOW I FIGURED THE PROBLEM WOULD BE WITH THERAPY. I DECIDED I WOULD TRY THE THERAPY AND COULD ALWAYS DICONTINUE IF I FOUND IT TO BE POOR.

I HAVE BEEN TO 4 SESSIONS AND HAVE WAITED LESS THAN 5 MINUTES FOR THE THERAPYST EACH TIME. MY THERAPYST TOM DUBUQUE IS EXCEPTIONAL. THE MUSCLE PROBLEM HAS IMPROVED TO THE POINT OF WHERE I WILL BE BACK TO RUNNING IN THE NEXT WEEK OR TWO.

I AM NOT ONE TO WRITE REVIEWS BUT FELT I HAD TO BECAUSE MY EXPERIENCE WAS 180 DEGREES FROM THE REVIEWS POSTED. I FOUND THE FOUNDRY ORTHOPEDICS ORGANIZATION TO BE VERY PROFESSIONAL, FRIENDLY, CARING, ORGANIZED AND ON SCHEDULE. I WOULD HIGHLY RECOMMEND THEM TO ANYONE.

2
★★★★★

I AM SURPISED AT THE NEGATIVE REVIEWS FOR FOUNDRY ORTHOPEDICS. I HAVE A NAGGING MUSCLE INJURY WHICH HAS FORCED ME TO CURTAIL MY RUNNING ROUTINE. MY PRIMARY CARE PHYSICIAN, WHO IS ALSO TRIATHELETE, REFERRED ME TO FOUNDRY ORTHOPEDICS.

MY INITIAL APPOINTMENT WAS WITH DR. ELIZABETH MATZKIN WHICH WAS ONLY 3 DAYS FROM THE DAY I CALLED. I GOOGLED FOUNDRY SPORTS MEDICINE AND FOUND THE REVIEWS FROM CITY SEARCH AND QUESTIONED WHETHER I SHOULD KEEP MY APPOINTMENT OR NOT BUT DECIDED TO TRY.

I AM A PERSON WITH VERY LITTLE PATIENCE OR TOLERANCE FOR POOR SERVICE SO I WAS LOADED FOR BEAR AND PREPARED TO WALK OUT IF THE WAIT WAS TOO LONG.

I WAS CALLED IN 10 MINUTES AND BROUGHT INTO THE X-RAY ROOM ANY X-RAYS WERE TAKEN IMMEDIATELY AND BROUGHT INTO AN EXAMINING ROOM. THE DOCTOR CAME IN WITHIN 5 MINUTES AND EXAMINED THE X-RAYS AND MY LEG. SHE WAS EXTREMELY THOROUGH AND PRESCRIBED NEW ORTHODICS AND THERAPY. I WAS VERY IMPRESSED WITH THE DOCTOR AND THE SERVICE I RECEIVED.

NOW I FIGURED THE PROBLEM WOULD BE WITH THERAPY. I DECIDED I WOULD TRY THE THERAPY AND COULD ALWAYS DICONTINUE IF I FOUND IT TO BE POOR.

I HAVE BEEN TO 4 SESSIONS AND HAVE WAITED LESS THAN 5 MINUTES FOR THE THERAPYST EACH TIME. MY THERAPYST TOM DUBUQUE IS EXCEPTIONAL. THE MUSCLE PROBLEM HAS IMPROVED TO THE POINT OF WHERE I WILL BE BACK TO RUNNING IN THE NEXT WEEK OR TWO.

I AM NOT ONE TO WRITE REVIEWS BUT FELT I HAD TO BECAUSE MY EXPERIENCE WAS 180 DEGREES FROM THE REVIEWS POSTED. I FOUND THE FOUNDRY ORTHOPEDICS ORGANIZATION TO BE VERY PROFESSIONAL, FRIENDLY, CARING, ORGANIZED AND ON SCHEDULE. I WOULD HIGHLY RECOMMEND THEM TO ANYONE.

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I totally agree with the comments listed here. The building itself is a marvel, however the staff is under trained if even trained at all. The medical assistant I had removing my sutures boasted that her last job before coming to Foundry Orthopedics was a job at Taco Bell. She had no formal training. And apparently that is the case for several other employees there at the facilities. I found that information disturbing since this is, or so I thought, a licensed surgical staff. It appears the Owners find it important to put a lot of money into the looks of the building but pay little attention to proper patient care. I found it disturbing and I would imagine illegal. I suggest that anyone choosing to go there (if they can stand the wait in the waiting room, my wait 1.25 hr) to insist on seeing credentials. I think the company hires these unlicensed employees to avoid having to pay the wage they would to certified Medical Assistants, Physical therapists and so on. It seems like a shady operation to me. I would stay away. I obviously will!

1
★★★☆☆

I totally agree with the comments listed here. The building itself is a marvel, however the staff is under trained if even trained at all. The medical assistant I had removing my sutures boasted that her last job before coming to Foundry Orthopedics was a job at Taco Bell. She had no formal training. And apparently that is the case for several other employees there at the facilities. I found that information disturbing since this is, or so I thought, a licensed surgical staff. It appears the Owners find it important to put a lot of money into the looks of the building but pay little attention to proper patient care. I found it disturbing and I would imagine illegal. I suggest that anyone choosing to go there (if they can stand the wait in the waiting room, my wait 1.25 hr) to insist on seeing credentials. I think the company hires these unlicensed employees to avoid having to pay the wage they would to certified Medical Assistants, Physical therapists and so on. It seems like a shady operation to me. I would stay away. I obviously will!

Pros: Beautiful building

Cons: Under trained Staff/ Shady operation

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Very "blah" therapy. The building itself is inspiring, but the staff don't seem to mix in with the sports medicine theme. Nothing new session to session, and I rarely got treated by an actual therapist. A massage therapist did most of my therapy, and while she was nice, my rehabilitation took an extemely long time. Will not return.

0
★☆☆☆☆

Very "blah" therapy. The building itself is inspiring, but the staff don't seem to mix in with the sports medicine theme. Nothing new session to session, and I rarely got treated by an actual therapist. A massage therapist did most of my therapy, and while she was nice, my rehabilitation took an extemely long time. Will not return.

Pros: nice Lance Armstrong memorabilia on the walls

Cons: lack of contact with therapists

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No individual attention, except when they were collecting my co-pay. students massaging my back were very nice, but didn't aid in my recovery. Beautiful facility, too bad they don't have better people running it.

1
★★☆☆☆

No individual attention, except when they were collecting my co-pay. students massaging my back were very nice, but didn't aid in my recovery. Beautiful facility, too bad they don't have better people running it.

Pros: beautiful old building

Cons: staff that had a hard time explaining why i was do

 

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