Nuestros Ninos Y La Familia

★★★☆☆
  • 393 Maxham Rd

    Austell, GA 30168

    Map & Directions
  • 770-732-6007

About Nuestros Ninos Y La Familia

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Richard R. Kaiser, MD

1680 Mulkey Road Austell, GA

3.3333 6
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We have taken our children to this clinic for 6 years. We have always loved the Nurse Practitioners. They take the time needed to see the children and explain everything to us. Two years ago my child had pneumonia and they were very supportive and helpful. We have seen a few parents become aggressive to the staff because of the wait time. They are a busy clinic cause they are in demand. There is always going to be a wait. Sometimes the staff do seem short but they work very hard, and I know they care about my children. I don't want to take my children anywhere else.

4
★★★★☆

We have taken our children to this clinic for 6 years. We have always loved the Nurse Practitioners. They take the time needed to see the children and explain everything to us. Two years ago my child had pneumonia and they were very supportive and helpful. We have seen a few parents become aggressive to the staff because of the wait time. They are a busy clinic cause they are in demand. There is always going to be a wait. Sometimes the staff do seem short but they work very hard, and I know they care about my children. I don't want to take my children anywhere else.

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This clinic is run by Nurse Practitioners and they try to make sure that you understand everything with your baby. You do have to wait, sometimes even when you make an appointment, but they still take whatever time you need. I don't feel like they are just there to make money.

2
★★★★☆

This clinic is run by Nurse Practitioners and they try to make sure that you understand everything with your baby. You do have to wait, sometimes even when you make an appointment, but they still take whatever time you need. I don't feel like they are just there to make money.

Pros: Cares about their kids

Cons: Wait time

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This "Family Practice" will NEVER be recommended my myself or my husband. I first new that this office experience wasn't going to be pleasant when I called to schedule an appointment. The woman that answered the phone Immediately had an attitude and when I asked for directions to get there she placed me on hold and never answered again. After looking up the directions on mapquest (to the new marietta office which was far from me, i live in austell) I went to the appointment and the woman sitting infront did not look at all pleased that they were getting my business. There were three of them (one which I then found out was the office manager) and they were all talking bad in spanish (assuming i didnt understand) about some of their own staff members. That rite there was a red flag, If the people working there were talking bad about themselves, how good could the service be. After waiting for a long while (in a not so busy office) i went into a room were they do the vitals and the nurse did not at all look like she new what she was doing. She transfered me to another room and Finally (the only part of this visit that was good) The nurse practicioner walked in. She was wonderful, her name was pam and she actually was insightful, friendly, and had a very pleasant gentle way with my child. After my wonderful experience with pam I went to check out and the person who gave me the appointment (the office manager, isnt that a coincidence) gave me an appointment for the wrong day. so I missed my childs wellcheck appointment because she did not focus on what she was doing, and the whole time she was making my appointment, she looked unhappy and if she needed to go to the restroom. So, in conclusion, if you value your childs wellbein go somewhere else.

1
★☆☆☆☆

This "Family Practice" will NEVER be recommended my myself or my husband. I first new that this office experience wasn't going to be pleasant when I called to schedule an appointment. The woman that answered the phone Immediately had an attitude and when I asked for directions to get there she placed me on hold and never answered again. After looking up the directions on mapquest (to the new marietta office which was far from me, i live in austell) I went to the appointment and the woman sitting infront did not look at all pleased that they were getting my business. There were three of them (one which I then found out was the office manager) and they were all talking bad in spanish (assuming i didnt understand) about some of their own staff members. That rite there was a red flag, If the people working there were talking bad about themselves, how good could the service be. After waiting for a long while (in a not so busy office) i went into a room were they do the vitals and the nurse did not at all look like she new what she was doing. She transfered me to another room and Finally (the only part of this visit that was good) The nurse practicioner walked in. She was wonderful, her name was pam and she actually was insightful, friendly, and had a very pleasant gentle way with my child. After my wonderful experience with pam I went to check out and the person who gave me the appointment (the office manager, isnt that a coincidence) gave me an appointment for the wrong day. so I missed my childs wellcheck appointment because she did not focus on what she was doing, and the whole time she was making my appointment, she looked unhappy and if she needed to go to the restroom. So, in conclusion, if you value your childs wellbein go somewhere else.

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I love this place, it is a little busy most of the time. But the people their are great. everyone is friendly always wiling to help. if we don't have an appointment we get seen, we just have to wait a little. the Austell office has a lot of patients, but they just opened a new office in Marietta that is not as busy if you don't mind the drive. I would recommend this office to any one in a heart beat.

5
★★★★★

I love this place, it is a little busy most of the time. But the people their are great. everyone is friendly always wiling to help. if we don't have an appointment we get seen, we just have to wait a little. the Austell office has a lot of patients, but they just opened a new office in Marietta that is not as busy if you don't mind the drive. I would recommend this office to any one in a heart beat.

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I take my babies to the clinic and yes we do have to wait because they are busy, but we know the nurse practitioners are the best in the city. I know that there are some problems with the staff but I wouldn't want to take my children anywhere else. I have talked with the owner and she has always tried to make things right. I would recommend this clinic to anyone who wants the best pediatric care in the city.

5
★★★★★

I take my babies to the clinic and yes we do have to wait because they are busy, but we know the nurse practitioners are the best in the city. I know that there are some problems with the staff but I wouldn't want to take my children anywhere else. I have talked with the owner and she has always tried to make things right. I would recommend this clinic to anyone who wants the best pediatric care in the city.

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I have never in my life had so many problems with this facility. I would never in a million years recomend any one to go there. I had no problems with my doctor, she was fantasic I love the way she whould explain every thing twice and always answer my first time mommy questions. But there staff was the rudest I have ever seen. They are rude, and quick to say something under there breath even while I was standing right in front of them. I also witness that they would let the patients that they knew go before the patients that were there way be for them go ahead of them even without appointments.I think this is not professional at all. That is why I would never recomend this facility.

1
★☆☆☆☆

I have never in my life had so many problems with this facility. I would never in a million years recomend any one to go there. I had no problems with my doctor, she was fantasic I love the way she whould explain every thing twice and always answer my first time mommy questions. But there staff was the rudest I have ever seen. They are rude, and quick to say something under there breath even while I was standing right in front of them. I also witness that they would let the patients that they knew go before the patients that were there way be for them go ahead of them even without appointments.I think this is not professional at all. That is why I would never recomend this facility.

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1 out of 2 people found this review helpful.

 

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