Oakland Vision PC: Stein Kenneth OD

★★★★★
  • 519 N Pontiac Trail

    Walled Lake, MI 48390

    Map & Directions
  • 248-624-1707

About Oakland Vision PC: Stein Kenneth OD

Categories

Health & Medical

Health & Medical
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Dissapointed with the Oakland Vision:
From the moment I made appointment was put on hold 3 times for more than 4 minutes
Exam was OK, standard, doctor submitted to nurse confusing paperwork
Nurse very aggressive with selling you

3
★★★★★

Dissapointed with the Oakland Vision:
From the moment I made appointment was put on hold 3 times for more than 4 minutes
Exam was OK, standard, doctor submitted to nurse confusing paperwork
Nurse very aggressive with selling you

.

\r
Went to oakland vision in Walled Lake, got there 15 minutes early and did the paperwork. Sat there 45 minutes and not a word from anyone. I don't know about you but my time is valuable to me and when I get to an appointment on time and

3
★★★★★

\r
Went to oakland vision in Walled Lake, got there 15 minutes early and did the paperwork. Sat there 45 minutes and not a word from anyone. I don't know about you but my time is valuable to me and when I get to an appointment on time and

.

I was a bit surprised when I read the last review. I have been bringing my teens to Oakland Vision for the past four years, and have not had any issues. The staff is very friendly and helpful. The office has been recently expanded and

3
★★★★★

I was a bit surprised when I read the last review. I have been bringing my teens to Oakland Vision for the past four years, and have not had any issues. The staff is very friendly and helpful. The office has been recently expanded and

.

I went to Oakland Vision because they are local.
This is my second pair of glasses from them.
They sold me a sample pair four years ago, I did not go back and complain. I let it go.
But when last month I went in to get a new pair, I told the technician that I want a brand new pair.
She put the old pair in an envelope and I thought that was a bit weird.
I remember this pair because the frame was a bit bent near the ear on my left side.
When they called me a few days later, I came in to find they had sold me the sample, again!
I told them I did not want the sample, and after what seemed like forever, Lisa, who was processing my payment said fine, we will order you a new pair. About two weeks maybe three pass and I called in again and finally Becky says, no I don't have an order for a new pair, I'll order it now.
At this time I am thinking, what about time. When I had my eyes checked. The doctor had kept me waiting while he saw another patient, it was an unusually long wait. He almost demanded that I take this new test telling me how much the machine costs to rent. He has all of these charges but when I ask the ladies up front for a monetary compensation for the time I spent coming and going to get my "new" pair of glasses which should have been done from the get go....
the ladies take my info, and tell me someone will be calling me back and then "nothing".
So, I rate them as low as you can in customer service and goods.
You don't sell a person a sample wtihout telling them!

0
★☆☆☆☆

I went to Oakland Vision because they are local.
This is my second pair of glasses from them.
They sold me a sample pair four years ago, I did not go back and complain. I let it go.
But when last month I went in to get a new pair, I told the technician that I want a brand new pair.
She put the old pair in an envelope and I thought that was a bit weird.
I remember this pair because the frame was a bit bent near the ear on my left side.
When they called me a few days later, I came in to find they had sold me the sample, again!
I told them I did not want the sample, and after what seemed like forever, Lisa, who was processing my payment said fine, we will order you a new pair. About two weeks maybe three pass and I called in again and finally Becky says, no I don't have an order for a new pair, I'll order it now.
At this time I am thinking, what about time. When I had my eyes checked. The doctor had kept me waiting while he saw another patient, it was an unusually long wait. He almost demanded that I take this new test telling me how much the machine costs to rent. He has all of these charges but when I ask the ladies up front for a monetary compensation for the time I spent coming and going to get my "new" pair of glasses which should have been done from the get go....
the ladies take my info, and tell me someone will be calling me back and then "nothing".
So, I rate them as low as you can in customer service and goods.
You don't sell a person a sample wtihout telling them!

Pros: The office looks decent, clean

Cons: Will sell you a sample even though you ask for a new pair

 

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