Onslow Pediatric Associates: Gant James C MD

★★★★☆
  • 51 Office Park Dr

    Jacksonville, NC 28546

    Map & Directions
  • 910-577-5199

About Onslow Pediatric Associates: Gant James C MD

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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4.0 1
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I have known Dr Gant for about 20 plus years now and I have always held him in high regard, he and Cindy his nurse. But something has changed in his office and NOT for the good. The girls at the front desk are EXTREMEMLY RUDE and simply stated need some training in CUSTOMER SERVICE; along with the office manager. (two of them are Jessica & Susie) I took both of my boys to see Dr Gant for years and could never have been happier. He saved my sons life more than once.
But the service I have received while taking my granddaughter there has been UNEXCUSABLE. She is on medicaid, and the girls at the front desk are VERY obivious in how they treat children and their parents/caregivers differently than someone who is paying cash or has insurance. I called today to get my granddaughter an appointment, my granddaughter is having problems and I wanted to rule out anything medical since she was born premature and has numerous issues in the past three years. Jessica and Susie, INSISTED that she had to see a particular doctor after I told them both who I wanted her to see, they would not schedule her appointment with the doctor I requested. It appears now that we as parents/grandparents have NO VOICE or CHOICE in who or how our children are cared for or how they are treated. My Vets office provides BETTER customer service for my dog and cats than what I have received at this office. God willing she will not be going back here. Take my advice, look further for medical care for your children.

4
★★★★☆

I have known Dr Gant for about 20 plus years now and I have always held him in high regard, he and Cindy his nurse. But something has changed in his office and NOT for the good. The girls at the front desk are EXTREMEMLY RUDE and simply stated need some training in CUSTOMER SERVICE; along with the office manager. (two of them are Jessica & Susie) I took both of my boys to see Dr Gant for years and could never have been happier. He saved my sons life more than once.
But the service I have received while taking my granddaughter there has been UNEXCUSABLE. She is on medicaid, and the girls at the front desk are VERY obivious in how they treat children and their parents/caregivers differently than someone who is paying cash or has insurance. I called today to get my granddaughter an appointment, my granddaughter is having problems and I wanted to rule out anything medical since she was born premature and has numerous issues in the past three years. Jessica and Susie, INSISTED that she had to see a particular doctor after I told them both who I wanted her to see, they would not schedule her appointment with the doctor I requested. It appears now that we as parents/grandparents have NO VOICE or CHOICE in who or how our children are cared for or how they are treated. My Vets office provides BETTER customer service for my dog and cats than what I have received at this office. God willing she will not be going back here. Take my advice, look further for medical care for your children.

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