Pass-Dudley, Patricia, Dds - Family Dental Care

★★☆☆☆
  • 516 Great Oaks Dr

    Monroe, GA 30655

    Map & Directions
  • 770-207-5158

About Pass-Dudley, Patricia, Dds - Family Dental Care

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Health & Medical

Health & Medical
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I've been to a litany of Dentists ranging from General to Maxiofacial Surgeons - Patricia Pass Dudley is a rather unassuming dentist (by that I mean that she is a little shy perhaps) who needs to work on her chairside manor but all in all does an "ok" job. The things that she really needs to work on is coaching her assistants to pay attention (ahem - at least look at the mouth and hold the suction in place) and do a more thorough job with talking with the patients and she needs to make sure that fillings and crowns are done correctly the first time. I give her a "C" on performance, about 30% of my fillings done by her need to be redone etc. Her assistants I give a "D" - most of them seem like they would rather be anywhere but in the office. However - the wait time has improved at the office and the front office personnel are very nice, plus they do explain what you are being billed for. I've tried a lot of other dentists in the area - they are ALL like this, most of them are worse or they try to get you to have unnecessary procedures. Unless you choose to go downtown or into Lawrenceville/Snellville, you'd be hard pressed to find a better dentist in Monroe.

3
★★★☆☆

I've been to a litany of Dentists ranging from General to Maxiofacial Surgeons - Patricia Pass Dudley is a rather unassuming dentist (by that I mean that she is a little shy perhaps) who needs to work on her chairside manor but all in all does an "ok" job. The things that she really needs to work on is coaching her assistants to pay attention (ahem - at least look at the mouth and hold the suction in place) and do a more thorough job with talking with the patients and she needs to make sure that fillings and crowns are done correctly the first time. I give her a "C" on performance, about 30% of my fillings done by her need to be redone etc. Her assistants I give a "D" - most of them seem like they would rather be anywhere but in the office. However - the wait time has improved at the office and the front office personnel are very nice, plus they do explain what you are being billed for. I've tried a lot of other dentists in the area - they are ALL like this, most of them are worse or they try to get you to have unnecessary procedures. Unless you choose to go downtown or into Lawrenceville/Snellville, you'd be hard pressed to find a better dentist in Monroe.

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I am a teacher in Walton County and have very high standards as it pertains to customer service and excellent service provision. Dr. Pass-Dudley's office is incredible. Patients are greeted immediately upon entering the office with warm and welcoming hospitality. I was seen within five minutes of my arrival. The office staff personnel and the dentist remembered me from my last visit and treated me like a friend. The service was excellent and my time was valued by the speedy way in which I was taken care of. I brought my daughters back the next day and they got the same treatment. After having read some negative reviews of this practice, I was hesitant to go. However, my experience there was fantastic, and I would highly recommend this dental practice to anyone who likes friendly, good and time respecting service. What a pleasure it was to work with this staff!

5
★★★★★

I am a teacher in Walton County and have very high standards as it pertains to customer service and excellent service provision. Dr. Pass-Dudley's office is incredible. Patients are greeted immediately upon entering the office with warm and welcoming hospitality. I was seen within five minutes of my arrival. The office staff personnel and the dentist remembered me from my last visit and treated me like a friend. The service was excellent and my time was valued by the speedy way in which I was taken care of. I brought my daughters back the next day and they got the same treatment. After having read some negative reviews of this practice, I was hesitant to go. However, my experience there was fantastic, and I would highly recommend this dental practice to anyone who likes friendly, good and time respecting service. What a pleasure it was to work with this staff!

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RIPPED OFF!!!!!!!So, I am new to Georgia and had my husband take my children in for their exams and cleanings in April 09. We have insurance that covers 80% and services does not count towards our deductible, we were expected to pay our deductible up front plus our 20% coinsurance which came to $200+. I am in the medical billing field, so I know what I am to be charged, well finally when the claim was processed, we were overcharged $12, which should be the practices write off. The practice charged us the difference between their "Charged fee" and their accepted contracted fee. THIS IS FRAUD!!!! When I notified the office manager of this she refused to refund it and when I attempted to tell her that this is fraud, she became very rude,stating that the EOB did not say this is a write off. Any knowledgeable biller knows that they can not bill the patient the difference between their Billed fee and the contracted rate. I even had my dental insurance on the phone stating this as well. She stated she would be happy to write it off, as if she is doing me a favor, this is the LAW!!! It is now July and I have yet to see my $12.00. If you have been to this practice before I would check you Explanation of bBenefits.

1
★☆☆☆☆

RIPPED OFF!!!!!!!So, I am new to Georgia and had my husband take my children in for their exams and cleanings in April 09. We have insurance that covers 80% and services does not count towards our deductible, we were expected to pay our deductible up front plus our 20% coinsurance which came to $200+. I am in the medical billing field, so I know what I am to be charged, well finally when the claim was processed, we were overcharged $12, which should be the practices write off. The practice charged us the difference between their "Charged fee" and their accepted contracted fee. THIS IS FRAUD!!!! When I notified the office manager of this she refused to refund it and when I attempted to tell her that this is fraud, she became very rude,stating that the EOB did not say this is a write off. Any knowledgeable biller knows that they can not bill the patient the difference between their Billed fee and the contracted rate. I even had my dental insurance on the phone stating this as well. She stated she would be happy to write it off, as if she is doing me a favor, this is the LAW!!! It is now July and I have yet to see my $12.00. If you have been to this practice before I would check you Explanation of bBenefits.

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since she is a one person show with no other dentists.... her incentive, especially since she has the new bldg to pay for, is to get em in and get em out with a rushed diagnosis....she misdiagnosed my tooth pain as needing a root canal, I went to another dentist and he correctly diagnosed bruxism and I got a mouthpiece and no more pain. She also did a crown only without a root canal when she said my tooth was cracked, 2 days later my gums were swollen right above the area where she did the work. Instead of removing the crown to do the root canal and install a new crown she drilled through the exisitng crown and did the root canal and then covered the hole with filling material....needless to say we have another dentist now

1
★☆☆☆☆

since she is a one person show with no other dentists.... her incentive, especially since she has the new bldg to pay for, is to get em in and get em out with a rushed diagnosis....she misdiagnosed my tooth pain as needing a root canal, I went to another dentist and he correctly diagnosed bruxism and I got a mouthpiece and no more pain. She also did a crown only without a root canal when she said my tooth was cracked, 2 days later my gums were swollen right above the area where she did the work. Instead of removing the crown to do the root canal and install a new crown she drilled through the exisitng crown and did the root canal and then covered the hole with filling material....needless to say we have another dentist now

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1 out of 1 people found this review helpful.

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As a former employee of the office, I know how bad the service is. I, on several occasions, stated that patients were complaining about the wait, the services rendered and the unprofessional manner that the were treated by the Dr and the assistant. I would not recommend to anyone to go to this office. Patients complain about 7 out of 10 fillings done, the temp crowns falling off before they get outside to their cars, and how long they have to wait. RUN AS FAR AS YOU CAN FROM THIS OFFICE UNLESS YOU LIKE TO WAIT HOURS AT A TIME OR TO GO BACK OVER & OVER AGAIN FOR THE SAME SERVICE.

1
★☆☆☆☆

As a former employee of the office, I know how bad the service is. I, on several occasions, stated that patients were complaining about the wait, the services rendered and the unprofessional manner that the were treated by the Dr and the assistant. I would not recommend to anyone to go to this office. Patients complain about 7 out of 10 fillings done, the temp crowns falling off before they get outside to their cars, and how long they have to wait. RUN AS FAR AS YOU CAN FROM THIS OFFICE UNLESS YOU LIKE TO WAIT HOURS AT A TIME OR TO GO BACK OVER & OVER AGAIN FOR THE SAME SERVICE.

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I went in for my initial visit and first cleaning. And like the other reviews, I arrived early expecting to fill out paperwork and get back on time. An hour later I am still waiting. I finally get taken to the back. No cleaning, a couple of xrays and a dull visit from Dr. Dudley later, I was leaving having to make a separate appt. just to get my teeth cleaned. It was a waste of my time.

1
★☆☆☆☆

I went in for my initial visit and first cleaning. And like the other reviews, I arrived early expecting to fill out paperwork and get back on time. An hour later I am still waiting. I finally get taken to the back. No cleaning, a couple of xrays and a dull visit from Dr. Dudley later, I was leaving having to make a separate appt. just to get my teeth cleaned. It was a waste of my time.

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I was very unhappy with the multiple experiences I had with my children at this office. One dental hygenist in particular mocked my child. Telling her not to be a cry baby! Of course I didnt find out about the incident until after the appointment and marched back in the office and let them know how unprofessional they were. It is scary enough for kids going to the dentist that we don't need bullies in the office!

5
★★★★★

I was very unhappy with the multiple experiences I had with my children at this office. One dental hygenist in particular mocked my child. Telling her not to be a cry baby! Of course I didnt find out about the incident until after the appointment and marched back in the office and let them know how unprofessional they were. It is scary enough for kids going to the dentist that we don't need bullies in the office!

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The 2 previous reviews were quite accurate. The best part about our visit was walking out the door to our car. Our appointment was at 4, we arrived at 3:40, in case we needed to fill out paperwork. Did they even provide us with any paperwork? NO! I was asked TWICE why we were there. I told her TWICE why, a first cleaning and exam for a young child. We finally get back at 4:45 and then we get a hygenists opinion of the child. Dr. Dudley comes over, glances and then sends us out with a referral to another dentist. Absolutely no cleaning whatsoever! Please do not provide to the insurance company that you see young patients if you will not even CLEAN THEIR TEETH! Now we have to put in a request to our insurance company for a change of dental practice. Thanks for nothing!

1
★☆☆☆☆

The 2 previous reviews were quite accurate. The best part about our visit was walking out the door to our car. Our appointment was at 4, we arrived at 3:40, in case we needed to fill out paperwork. Did they even provide us with any paperwork? NO! I was asked TWICE why we were there. I told her TWICE why, a first cleaning and exam for a young child. We finally get back at 4:45 and then we get a hygenists opinion of the child. Dr. Dudley comes over, glances and then sends us out with a referral to another dentist. Absolutely no cleaning whatsoever! Please do not provide to the insurance company that you see young patients if you will not even CLEAN THEIR TEETH! Now we have to put in a request to our insurance company for a change of dental practice. Thanks for nothing!

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This office is so unorganized. Yes, it is a new office, but the service is below pityful. This doctor must be cheap, because she has no front desk person. The two ladies who were there, who knew what they were doing is no longer there, which is a mystery. Two people don't just leave at the same time.

I gave whoever answered the phone my insurance information, and this person didn't have any idea of how to confirm my plan, no experience at all.

I will tell my family and friends to beware
Doctor Pass is unfriendly, don't smile, don't say hello. She talk as much as a mute, and a mute do not speak. No personality. She did not give any feedback of my concerns. All she did was give me a RX for antiobotics and didn't tell me anything about her diagnoses.

Phone rings off the hook and no one answers. This is not a good office, customers service is very bad. I must say she has an excellent hygienist.

Her dental assistant has no dental experience. I had a crown prep, and she placed a temp crown on, the temp fell off before I could walk to the front desk. Got home and the temp fell off again.

This is crazy. When my perm crown is placed on, I will go next door to the new dental office. Dr. Pass, please discuss treatment with your patients, we need, well, I need to know what's happening, because I am not a dentist, you are.

This was the worst experience ever. You have lost me as a patient and you have lost my family as patients also.

To comment to Gloria feedback about Dr. Pass, you must have seen one of her temp doctors, because dr pass has as much life as a snail, and as much personality as a wet wall.

1
★☆☆☆☆

This office is so unorganized. Yes, it is a new office, but the service is below pityful. This doctor must be cheap, because she has no front desk person. The two ladies who were there, who knew what they were doing is no longer there, which is a mystery. Two people don't just leave at the same time.

I gave whoever answered the phone my insurance information, and this person didn't have any idea of how to confirm my plan, no experience at all.

I will tell my family and friends to beware
Doctor Pass is unfriendly, don't smile, don't say hello. She talk as much as a mute, and a mute do not speak. No personality. She did not give any feedback of my concerns. All she did was give me a RX for antiobotics and didn't tell me anything about her diagnoses.

Phone rings off the hook and no one answers. This is not a good office, customers service is very bad. I must say she has an excellent hygienist.

Her dental assistant has no dental experience. I had a crown prep, and she placed a temp crown on, the temp fell off before I could walk to the front desk. Got home and the temp fell off again.

This is crazy. When my perm crown is placed on, I will go next door to the new dental office. Dr. Pass, please discuss treatment with your patients, we need, well, I need to know what's happening, because I am not a dentist, you are.

This was the worst experience ever. You have lost me as a patient and you have lost my family as patients also.

To comment to Gloria feedback about Dr. Pass, you must have seen one of her temp doctors, because dr pass has as much life as a snail, and as much personality as a wet wall.

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If Dr Pass - Dudley has a personality or a sense of humor, my family has never seen it.
I went to see her three times in 18 months, and in all three visits, she never said a single word to me. Not even "hello" or "open wide". Her staff is fine, and the hygenists are thorough, but the Dr has no bedside manner whatsoever. As soon as our insurance would allow us to, we RAN to another dentist.

1
★☆☆☆☆

If Dr Pass - Dudley has a personality or a sense of humor, my family has never seen it.
I went to see her three times in 18 months, and in all three visits, she never said a single word to me. Not even "hello" or "open wide". Her staff is fine, and the hygenists are thorough, but the Dr has no bedside manner whatsoever. As soon as our insurance would allow us to, we RAN to another dentist.

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Ok, so maybe going to Dr. Passs office isnt always enjoyable, but her experienced hygienists are always very friendly and make the time spent with that cursed metal hook in your mouth pass by as easily as possible.

And Dr. Pass has is an excellent, thorough dentist with a lively presence and a great sense of humor.

They seem to be accepting new patients, so you can typically get an appointment before next Christmas.

I cant recommend them enough (I mean, for a dentist).

4
★★★★☆

Ok, so maybe going to Dr. Passs office isnt always enjoyable, but her experienced hygienists are always very friendly and make the time spent with that cursed metal hook in your mouth pass by as easily as possible.

And Dr. Pass has is an excellent, thorough dentist with a lively presence and a great sense of humor.

They seem to be accepting new patients, so you can typically get an appointment before next Christmas.

I cant recommend them enough (I mean, for a dentist).

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