Patrick J. Horan, MD

★☆☆☆☆

About Patrick J. Horan, MD

Categories
  • Orthopedic Surgeons

Health & Medical

Health & Medical
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This is the first time I've taken the time to provide feedback anywhere on a medical provider, but my experience was sufficiently abysmal that I think it warrants taking the time to share. First, I couldn't get an appt., when I did I waited in lobby forever, finally got in for my "first appointment" to see the doctor and he didn't even bother coming to see me. I have a chronic back condition and I got a 3 minute visit from a physical therapist who told me I had a herniated disk - which any idiot can see in the MRI - that I already had done on my own. He suggested I "see a specialist" (I thought that was what I was doing). Then he said, "Just a minute" - he stepped out, and literally never came back. I eventually found my way back to the receptionist to try to figure it out and she told me that "he was done". Unbelievable. An enormous waste of money and time. Seriously, don't waste yours.

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★☆☆☆☆

This is the first time I've taken the time to provide feedback anywhere on a medical provider, but my experience was sufficiently abysmal that I think it warrants taking the time to share. First, I couldn't get an appt., when I did I waited in lobby forever, finally got in for my "first appointment" to see the doctor and he didn't even bother coming to see me. I have a chronic back condition and I got a 3 minute visit from a physical therapist who told me I had a herniated disk - which any idiot can see in the MRI - that I already had done on my own. He suggested I "see a specialist" (I thought that was what I was doing). Then he said, "Just a minute" - he stepped out, and literally never came back. I eventually found my way back to the receptionist to try to figure it out and she told me that "he was done". Unbelievable. An enormous waste of money and time. Seriously, don't waste yours.

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My wife was charged $1000.00 for an MRI. The amount was paid cashed. 3 months later, we received a bill for $125.00 from the office stating that the insurance refused to pay. When we called the insurance, they said the authorization for the visit was denied and they should have told us that up front. We could have paid, but the receptionist was so lazy, and did not mention that to us. After multiple calls between us, the insurance company, and the Westchase Billing Office, the told us they were going to reprocess the claim. Instead, they sent us to a collection agency.
What a shame for a doctor office. They should hire people that can perform their job instead of some incompetent receptionists who only think a collection agency can do the job better than them. If this doctor wants to save his reputation, he should investigate to see how many people these receptionists have sent to collection agency. Because his office will be in jeopardy with such incompetents.

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★☆☆☆☆

My wife was charged $1000.00 for an MRI. The amount was paid cashed. 3 months later, we received a bill for $125.00 from the office stating that the insurance refused to pay. When we called the insurance, they said the authorization for the visit was denied and they should have told us that up front. We could have paid, but the receptionist was so lazy, and did not mention that to us. After multiple calls between us, the insurance company, and the Westchase Billing Office, the told us they were going to reprocess the claim. Instead, they sent us to a collection agency.
What a shame for a doctor office. They should hire people that can perform their job instead of some incompetent receptionists who only think a collection agency can do the job better than them. If this doctor wants to save his reputation, he should investigate to see how many people these receptionists have sent to collection agency. Because his office will be in jeopardy with such incompetents.

Cons: Poor Customer Service

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My daughter was seen by Dr. Horan for 3 broken wrists. He was great. My son recently broke his arm and when I called for an appointment (he is 6 and the doctor who saw him stated the break would probably require a pin) I was told it would be a week. When I told the receptionist he was 6 and couldn't wait a week to have his arm looked at she stated he didn't see patients that young. My daughter was 4 the first time she broke her arm and he didn't have an issue taking our money then nor the other 2 times. The receptionist stated there are other doctors and to take him to one of them. It's nice to know he is investing in a hockey rink behind his office, maybe he should invest in some training for his office staff. I will never recommend him to anyone and I am making my husband, who is also a patient, cancel his appointments.

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★☆☆☆☆

My daughter was seen by Dr. Horan for 3 broken wrists. He was great. My son recently broke his arm and when I called for an appointment (he is 6 and the doctor who saw him stated the break would probably require a pin) I was told it would be a week. When I told the receptionist he was 6 and couldn't wait a week to have his arm looked at she stated he didn't see patients that young. My daughter was 4 the first time she broke her arm and he didn't have an issue taking our money then nor the other 2 times. The receptionist stated there are other doctors and to take him to one of them. It's nice to know he is investing in a hockey rink behind his office, maybe he should invest in some training for his office staff. I will never recommend him to anyone and I am making my husband, who is also a patient, cancel his appointments.

 

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