* I would like to note that we did not see the doctor at this visit and this review is based solely on our experience with the employees in the front.
My husband and I had recently updated our prescriptions and the place we had our exam at did not have a very big selection of men's frames. We looked up other VSP providers in the area and Pearle Vision was on the list. We stopped into the Brighton office at 2:00pm on a Friday. There were 4 employees in the store at the time: 1 with a patient, 1 on the phone, and what appeared to be one employee training another on entering computer information. I approached the desk and the older woman (manager as I later found out) glanced up at me and continued to ignore me. I waited for a minute to see if she would address me and when she did not I started to browse their selection of frames. When the employee on the phone finished with her phone call she abruptly asked if we had an appointment. I stated we did not and that we had stopped in to check out their frame selection for myself and my husband as we both needed glasses. She asked if we had insurance and I stated we had VSP. She asked which one and that their were over 5000 VSP plans. Exasperated that I did not know what exactly our plan was, she said she could look it up. I stated that I knew exactly what our coverage was and she turned back around and started to "help" me look for a frame. I let her know that is she was busy I did not need help yet as I wanted to look around for a bit. After pulling a few frames off the shelf for me she let me be. She then called out to the others that she was leaving for lunch and would be back shortly. I walked over to my husband (who was looking at the men's frames and was never addressed by a single employee) to see if he had found anything he liked. At this point the manager approached us and stated "Well, if you're not going to buy something we need to scoot you out of here to close for lunch". (It is 2:10pm at this point and nowhere in the store does it say closed for specific lunch hours). My husband and I left. The following day we returned to Howell Eye Center (the place we had originally gone) and had exceptional service by the man there. We had no appointment and he was most pleasant and helped us to both find a pair of glasses and we left happy.
I was in such disbelief and disgusted over the employee's at Pearle Vision that I actually stopped in that afternoon and asked to speak with the manager. (This is the woman who told us to leave if we were not buying something.) I let her know how rude and uncomfortable they had been and made us feel and that because of this we spent our over $600 at another shop (not including my year's supply of contacts). She did appologize but as I left the second employee (who was leaning in to listen to what I had to say) went over to the manager and as I walked out one of them stated "Whatever". Oh yeah, the first time we were in their the patient that was being helped left and the women immediately started talking about her in a not so friendly nature.
Between my husband and I we have 19 siblings (most of them married w/children) - I will be sharing this experience with all of them and every other person I know who wears glasses/contacts.
I work at a doctor's office and would never treat a prospective patient/client the way we were treated from intial contact to the "whatever" on the way out. I doubt that speaking with the manager did any good as she was part of the bad experience.
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