Premier Family Dental

★☆☆☆☆
  • 2200 Parks Bend Drive Building 1 Suite 200

    Austin, TX 78758

    Map & Directions
  • 512-832-5400

About Premier Family Dental

Categories
  • Dentists

Health & Medical

Health & Medical
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Dr tries to convince you to purchase most expensive option. Office is high tech, and you have to pay for that. If a patient has a credit, dentist does not refund. Is this legal? Clearly does not treat staff well. New staff every time I go , which must mean either dentist is hard to work for or does not pay well. Either way, doesn't look good to patients.

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★☆☆☆☆

Dr tries to convince you to purchase most expensive option. Office is high tech, and you have to pay for that. If a patient has a credit, dentist does not refund. Is this legal? Clearly does not treat staff well. New staff every time I go , which must mean either dentist is hard to work for or does not pay well. Either way, doesn't look good to patients.

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Business Response:

Aside from the fact that I have never seen anyone in my office by the name listed on this review, I will still respond to the accusations in this post for the sake of clarification. I do not try to "convince" my patient's of the "most expensive option." However, I do inform my patients of ALL options available to them regardless of cost. My job is to inform my patients of ALL available options. My standard fees are not higher than the average for this area. I run annual reports to make sure of that. I accept all major PPO dental plans and file the claims as a courtesy to my patients. If the insurance pays more than estimated, the credit is applied to the patients account. The credit remains on their account for future use or until the patient submits a Refund Request form that is readily available from the front desk. This is clearly stated in our policy. As for my TEAM, my assistant has been with me for 3 years, my hygienist for 2.5 years and my front office for 1 year. They are a wonderful team and we take pride in how we care for our patients!
 

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