Providence Obstetrics and Gynecology

★★★☆☆
  • 300 Stonecrest Boulevard Suite 250

    Smyrna, TN 37167

    Map & Directions
  • 615-984-4751

About Providence Obstetrics and Gynecology

Categories
  • Ob-Gyn
Hours
Monday: 08:00 AM - 04:00 PM
Tuesday: 08:00 AM - 04:00 PM
Wednesday: 08:00 AM - 12:00 PM
Thursday: 08:00 AM - 04:00 PM
Friday: 08:00 AM - 12:00 PM
Saturday: Closed
Sunday: Closed

Health & Medical

Health & Medical
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Stephen J. Ross, MD

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Fox, G Albert, Md - Genesis Womens Care

300 Stonecrest Blvd Ste 310 Smyrna, DE

3.0 2
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.

I just attempted to go to an appointment with Dr. Felix today and left before ever getting examined. To start with my appointment was at 9:30. By 10:30 half the women who had appointments later then me had been called back and then I finally get called. I go back, give a urine sample, come out, and my nurse is no where to be found to direct me to a room. I wait and she eventually shows up and directs me into a room. After 5 minutes she finally comes in and tells me that Dr. Felix isn't even in the office because she had to leave for a delivery (which I understand but I could have been told this upfront and I would have rescheduled). At this point I agree to see the nurse practitioner instead. I'm handed a gown and the nurse leaves. I waited in that room for over 45 minutes waiting for someone to come in but no one ever did. I got dressed and walked out. One of the nurses asked if I needed to reschedule and I simply told her that no, I need to find a new doctor.

Maybe it isn't Dr. Felix's fault but the Genesis Women's Center is completely ridiculous. There is always an hour long wait and Dr. Felix doesn't really spend much time with you anyway. I will never go back.

1
★☆☆☆☆

I just attempted to go to an appointment with Dr. Felix today and left before ever getting examined. To start with my appointment was at 9:30. By 10:30 half the women who had appointments later then me had been called back and then I finally get called. I go back, give a urine sample, come out, and my nurse is no where to be found to direct me to a room. I wait and she eventually shows up and directs me into a room. After 5 minutes she finally comes in and tells me that Dr. Felix isn't even in the office because she had to leave for a delivery (which I understand but I could have been told this upfront and I would have rescheduled). At this point I agree to see the nurse practitioner instead. I'm handed a gown and the nurse leaves. I waited in that room for over 45 minutes waiting for someone to come in but no one ever did. I got dressed and walked out. One of the nurses asked if I needed to reschedule and I simply told her that no, I need to find a new doctor.

Maybe it isn't Dr. Felix's fault but the Genesis Women's Center is completely ridiculous. There is always an hour long wait and Dr. Felix doesn't really spend much time with you anyway. I will never go back.

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Business Response:

Dr. Felix told me about your experience with her, and how saddened she was for this to have happened to you. I know she reached out to you prior, but I wanted to inform you and anyone else that had a similar experience: she has started a new practice, all new management if you choose to give her/us another try. We are in the same building as before. Thank you!
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Dr. Cherise Felix is the most kind, caring and knowledgeable physician I have ever known. She actually spends time with me attending to all of my concerns. My experience with most doctors is that I have felt like I was bothering them and that I was just a number. Dr. Felix is the opposite. She is very knowledgeable with on the spot answers and her care is extraordinary. I whole heartedly recommend her.

2
★★★★★

Dr. Cherise Felix is the most kind, caring and knowledgeable physician I have ever known. She actually spends time with me attending to all of my concerns. My experience with most doctors is that I have felt like I was bothering them and that I was just a number. Dr. Felix is the opposite. She is very knowledgeable with on the spot answers and her care is extraordinary. I whole heartedly recommend her.

Pros: Her care, concern, and knowledge

Cons: No cons, she's just the best

 

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