Ralph A. Callender III, DDS

★★★☆☆

About Ralph A. Callender III, DDS

Categories
  • Orthodontists

Health & Medical

Health & Medical
More choices in Eureka:
Resultset_next

Arcata Orthodontics

791 Bayside Rd # 1 Arcata, CA

Resultset_next

Dr. K Elloway & Dr. B Wonenberg

1519 2nd Street Eureka, CA

3.3333 3
Hi! Sign in to let us know how Ralph A. Callender III, DDS was?
Write a Review
.

I had been pondering the thought of coming online and posting a complaint. Today, I found it in me to do it.

All in all, I think Dr. Callender is a great guy. Seems to have a great personality and work ethic. But besides that, I have had nothing but dread and dispair so far from that office.

After being told a Medi-Cal approving orthodontics referral, was going to be made either that day, or the next day....it took me calling multiple times (messages left, or spoke to secretary.)

I never got called back after leaving messages. That is annoying. When I spoke to a live person, I got promised it would be done that day or the next morning, with no result. Finally, the place that was suppose to get the referral actually called Callender's office for me (been 2 weeks), and got it done. Meanwhile, my daughter has been in continual pain. :(

Another incedent soon after, was trying to get a refferal from the office to get my daughters wisdom teeth pulled. I asked the secretary in person, if they accepted Healthy Families and could make the referral (cause her current dentist does not have H.F. and can't legally make a referral.) She said, "Oh yes, we do that all the time. No problem." Of course I was worried over the last round.

Well, here I am 2 weeks (again) later. Just found out they DON'T accept H.F. I had been calling the oral surgeon and Callenders office every few days, to find out what was going on. The oral surgeons office said they called and left a message, with no call back. Finally, they connected and the problem was discovered about the insurance. But CALLENDER'S OFFICE DIDN'T CALL ME TO TELL ME ANYTHING!!! I found out through the oral surgeons office!!!

So, here I am calling Callender's again. Asking about the "Consultation Note" which was sent to them from a specialist that he referred us to see, to try and get Medi-cal approved orthodontics. When I called and asked the secretary about it, she said to me, "Well Medi-cal probably isn't going to cover her braces." ....... WHAT?!?! Excuse me lady?!?! I told her that wasn't very nice of her to say, and that I (and specialsist) DID think that Medi-cal would approve!!! What is the matter here folks??? I am so frustrated with that office.

I have looked into govt. sites about this too. I will share links here, as well as the one for this office, claiming to be supportive of helping get Medi-cal, free, and over $1,000 discounts on orthodontic work! I am insulted, and tired to my daughters pain being treated like a minor cavity!!! :(

http://www.caortho.org/DentiCal.aspx
http://www.denti-cal.ca.gov/outreach/DC016.pdf
http://www.denti-cal.ca.gov/WSI/Publications.jsp?fname=ProvManual

http://www.sixriversorthodontics.com/

*****PLEASE GET BETTER OFFICE STAFF WHO CAN COMMUNICATE AND NOT OVERSTEP HER BOUNDERIES, CLAIMING SHE DIDN'T THINK MEDI-CAL WOULD APPROVE MY DAUGHERS CASE?!?! SO DID SHE READ THE CONSULTATION NOTE???? IS SHE THE DENTIST????*****

3
★★★☆☆

I had been pondering the thought of coming online and posting a complaint. Today, I found it in me to do it.

All in all, I think Dr. Callender is a great guy. Seems to have a great personality and work ethic. But besides that, I have had nothing but dread and dispair so far from that office.

After being told a Medi-Cal approving orthodontics referral, was going to be made either that day, or the next day....it took me calling multiple times (messages left, or spoke to secretary.)

I never got called back after leaving messages. That is annoying. When I spoke to a live person, I got promised it would be done that day or the next morning, with no result. Finally, the place that was suppose to get the referral actually called Callender's office for me (been 2 weeks), and got it done. Meanwhile, my daughter has been in continual pain. :(

Another incedent soon after, was trying to get a refferal from the office to get my daughters wisdom teeth pulled. I asked the secretary in person, if they accepted Healthy Families and could make the referral (cause her current dentist does not have H.F. and can't legally make a referral.) She said, "Oh yes, we do that all the time. No problem." Of course I was worried over the last round.

Well, here I am 2 weeks (again) later. Just found out they DON'T accept H.F. I had been calling the oral surgeon and Callenders office every few days, to find out what was going on. The oral surgeons office said they called and left a message, with no call back. Finally, they connected and the problem was discovered about the insurance. But CALLENDER'S OFFICE DIDN'T CALL ME TO TELL ME ANYTHING!!! I found out through the oral surgeons office!!!

So, here I am calling Callender's again. Asking about the "Consultation Note" which was sent to them from a specialist that he referred us to see, to try and get Medi-cal approved orthodontics. When I called and asked the secretary about it, she said to me, "Well Medi-cal probably isn't going to cover her braces." ....... WHAT?!?! Excuse me lady?!?! I told her that wasn't very nice of her to say, and that I (and specialsist) DID think that Medi-cal would approve!!! What is the matter here folks??? I am so frustrated with that office.

I have looked into govt. sites about this too. I will share links here, as well as the one for this office, claiming to be supportive of helping get Medi-cal, free, and over $1,000 discounts on orthodontic work! I am insulted, and tired to my daughters pain being treated like a minor cavity!!! :(

http://www.caortho.org/DentiCal.aspx
http://www.denti-cal.ca.gov/outreach/DC016.pdf
http://www.denti-cal.ca.gov/WSI/Publications.jsp?fname=ProvManual

http://www.sixriversorthodontics.com/

*****PLEASE GET BETTER OFFICE STAFF WHO CAN COMMUNICATE AND NOT OVERSTEP HER BOUNDERIES, CLAIMING SHE DIDN'T THINK MEDI-CAL WOULD APPROVE MY DAUGHERS CASE?!?! SO DID SHE READ THE CONSULTATION NOTE???? IS SHE THE DENTIST????*****

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We love Dr. Callender, he is the only orthodontist in the area who does invisalign and he's very sweet. His scheduling staff however is very unorganized and unprofessional. We have had multiple scheduling conflicts and and canceled appointments because they have overbooked for the day and if the doctor wasn't so good we would have switched a while ago because it's getting very old. It is also messing up our sons timeline for dental work. I understand there are misunderstandings when it comes to appointment times but the receptionist, I believe her name is Cathy, is very rude and defensive and should not be in the customer service field.

3
★★★☆☆

We love Dr. Callender, he is the only orthodontist in the area who does invisalign and he's very sweet. His scheduling staff however is very unorganized and unprofessional. We have had multiple scheduling conflicts and and canceled appointments because they have overbooked for the day and if the doctor wasn't so good we would have switched a while ago because it's getting very old. It is also messing up our sons timeline for dental work. I understand there are misunderstandings when it comes to appointment times but the receptionist, I believe her name is Cathy, is very rude and defensive and should not be in the customer service field.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I didn't get my braces here, but when I damaged my retainer, I went to this office for a new one. It takes way too long to get an appointment, in my opinion, but I know a lot of orthodontist offices are like that. The office staff was very nice and the orthodontist himself was very nice. Most of the ortho assistants were very nice, but one was snotty and actually gave me bad information. Still, the retainer was replaced at a good price and I would go back.

4
★★★★☆

I didn't get my braces here, but when I damaged my retainer, I went to this office for a new one. It takes way too long to get an appointment, in my opinion, but I know a lot of orthodontist offices are like that. The office staff was very nice and the orthodontist himself was very nice. Most of the ortho assistants were very nice, but one was snotty and actually gave me bad information. Still, the retainer was replaced at a good price and I would go back.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Ralph A. Callender III, DDS, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review