Randall R. Alessi, OD

★★★☆☆
  • 25401 Alicia Parkway

    Laguna Hills, CA 92653

    Map & Directions
  • 949-951-8001

About Randall R. Alessi, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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3.0 2
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$357 for an eye exam???
Billed for charges that were not billed to my insurance provider.
Exttra charges are added to patients with insurance as told to me by the office manager!
Insurance fraud deliberate!

Go anywhere else do not be overcharged and fraudulantly billed.

1
★☆☆☆☆

$357 for an eye exam???
Billed for charges that were not billed to my insurance provider.
Exttra charges are added to patients with insurance as told to me by the office manager!
Insurance fraud deliberate!

Go anywhere else do not be overcharged and fraudulantly billed.

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Business Response:

Hello George, When we heard of your specific concerns, we researched it further and I got on the phone personally with Anthem. I was told we administered your benefits exactly as we were contracted to with Anthem. These benefits are not always an easy thing to understand and I would be more than happy to personally review your coverage with you as Anthem explained it to me. I'll review what we charged for (a comprehensive eye exam, a contact lens evaluation, and 2 boxes of CL's), what was paid for by your insurance company, and what your responsibilty was if that will help. But if you didn't understand your coverage, chances are there's other patients out there who don't either. So at the next staff meeting following your review, we specifically reviewed this matter and how we can improve upon it . We welcome other patient reviews on this matter so we can see how we're doing. Thanks for your feedback. We're really sorry your experience here wasn't an amazing one. Hope to hear from you soon. Dr. Randall Alessi Alicia Valencia Eyecare Center
.

love the office, the doctor and the the selection of eye wear. i never feel rushed and the doctor takes the time to explain everything to you. if you want a complete exam - this is the place to go!

2
★★★★★

love the office, the doctor and the the selection of eye wear. i never feel rushed and the doctor takes the time to explain everything to you. if you want a complete exam - this is the place to go!

Pros: patient, helpful and friendly

Cons: none - excellent!

 

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