Raymond Helfand, OD

★★★☆☆
  • 1378 Forest Avenue

    Staten Island, NY 10302

    Map & Directions
  • 718-690-9630

About Raymond Helfand, OD

Categories
  • Optometrists
  • Contact Lenses
  • Eye Glasses
  • Opticians
  • Sunglasses
Hours
Monday: 10:00 AM - 06:00 PM
Tuesday: 10:00 AM - 08:00 PM
Wednesday: 10:00 AM - 06:00 PM
Thursday: 10:00 AM - 08:00 PM
Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 03:00 PM
Sunday: Closed

Health & Medical

Health & Medical
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I am with the first review. They have a nice selection of frames at a reasonable price, but the attitudes from the workers in this place are the worst. You'd expect this attitude from the DMV not your eye doctor. They have a attitude around the clock - no matter what day or time. One time they questioned my partner on why both kids he had with him were the same age (none of your business, we are insured - just do the exam). I went there under impression they closed at 4p.m on Sat(like they told me day before), and it turned out they closed at 3 p.m, but I was still there 7 minutes before 3 p.m and they refused to open up. My daughter who was excited all day was in tears. They had lights off and coats on 7 minutes before closing. Unheard of. And my sister was a potential customer asking questions about glasses for herself and the lady at the very front desk was nasty when she answered her, no eye contact and just a 'dont bother me' tone. I don't intend to continue to do business with them and will be looking for another eye doctor that values their customers better.

1
★☆☆☆☆

I am with the first review. They have a nice selection of frames at a reasonable price, but the attitudes from the workers in this place are the worst. You'd expect this attitude from the DMV not your eye doctor. They have a attitude around the clock - no matter what day or time. One time they questioned my partner on why both kids he had with him were the same age (none of your business, we are insured - just do the exam). I went there under impression they closed at 4p.m on Sat(like they told me day before), and it turned out they closed at 3 p.m, but I was still there 7 minutes before 3 p.m and they refused to open up. My daughter who was excited all day was in tears. They had lights off and coats on 7 minutes before closing. Unheard of. And my sister was a potential customer asking questions about glasses for herself and the lady at the very front desk was nasty when she answered her, no eye contact and just a 'dont bother me' tone. I don't intend to continue to do business with them and will be looking for another eye doctor that values their customers better.

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.

unless you like a snippy salesman, poor communication skills, waiting over an hour, and trouble with insurance plans, then skip helfand.

1
★☆☆☆☆

unless you like a snippy salesman, poor communication skills, waiting over an hour, and trouble with insurance plans, then skip helfand.

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.

Dr. Helfand is a great optometrist. They accept many different union, and have a great selection of their own frames. They have flexon glasses which can be bent and twisted and will not break. They have good prices on lenses, whether you wear single vision, bifocals or progressives. It was easy to make an appointment with Dr. Helfand's office, and the exam was fast and thorough. I had my glasses within a week.

4
★★★★☆

Dr. Helfand is a great optometrist. They accept many different union, and have a great selection of their own frames. They have flexon glasses which can be bent and twisted and will not break. They have good prices on lenses, whether you wear single vision, bifocals or progressives. It was easy to make an appointment with Dr. Helfand's office, and the exam was fast and thorough. I had my glasses within a week.

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.

My family and I have been using Dr. Helfand since we moved out to Staten Island 25 years ago. He is such a sweet, nice man and since we've been going for so long I feel like he is an old family friend talking about our families, work, etc when we go get our eyes checked. Not to mention that he does a very thorough job with checking your eye sight and signs for anything such as glaucoma or such with all the technology that he has. His staff is wonderful and very helpful in picking out frames in their pretty extensive selection. He also takes a lot of insurance carriers (I would just call to find out if he takes yours). You won't go wrong using him and you get such more personal service & takes the time to care as oppose to going to a chain eye doctor.

PROS: Personal good service
CONS: Nothing!

5
★★★★★

My family and I have been using Dr. Helfand since we moved out to Staten Island 25 years ago. He is such a sweet, nice man and since we've been going for so long I feel like he is an old family friend talking about our families, work, etc when we go get our eyes checked. Not to mention that he does a very thorough job with checking your eye sight and signs for anything such as glaucoma or such with all the technology that he has. His staff is wonderful and very helpful in picking out frames in their pretty extensive selection. He also takes a lot of insurance carriers (I would just call to find out if he takes yours). You won't go wrong using him and you get such more personal service & takes the time to care as oppose to going to a chain eye doctor.

PROS: Personal good service
CONS: Nothing!

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More about Raymond Helfand, OD

With our knowledgeable and loyal staff, family-oriented service, and a foundation built on excellence, we understand the eye care needs of our community.

 

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