Renee L. Mcdonough, MD

★★★☆☆

About Renee L. Mcdonough, MD

Categories
  • Internal Medicine Doctors
  • Pediatricians

Health & Medical

Health & Medical
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Avoid this practice, it is simply dangerous to be treated here. Dr. McDonough has to be one of the worst doctors with whom I have ever had the misfortune of encountering. Rockwood Family Medical has to be one of the worst practices with whom I have ever had the misfortune of encountering as well. First, Dr. McDonough lacks basic knowledge and seems to have trouble recognizing problems and issues that a decent doctor should be able to recognize relatively easily and quickly (another doctor recognised my problem in the very first visit). Furthermore, Dr. McDonough is completely irresponsible about calling her patients back when they call her with questions or problems (for me this led to my becoming very ill because she simply refused to call me back); rather, she let her incompetent 'medical assistants' deal with me. And speaking of the so-called medical assistants, the staff at Rockwood Family Medicine is horrible and perhaps part of the underlying reason that Dr. McDonough can not properly treat her patients. First, when I called with a complication arising from a treatment for pneumonia, the medical assitant with whom I spoke did not give Dr. McDonough the entire message and, so, Dr. McDonough had the medical assistant call me back with erroneous advice that made me more ill and could have been very dangerous. But, really, should not the doctor herself have returned my call at some point? Would not that have prevented such a dangerous breakdown of communication? When I pointed that out to her she responded that she doesn;t have time to call patients back and she acted like this was a completely unreasonable expectation! All of my other doctors do this, e.g., my children's pediatrician, my ob-gyn doctor, my optomologist. So, I took the medical assistant's advice and did not get any better (and was in fact suffering from a very serious infection). Then, a week later, when I begged to either talk to the doctor herself or be seen, her assistant called me back set up an appointment for two days later and then did not put the appointment in the computer so that when I showed up for the appointment the doctor was not expecting me. Fortunately, I insisted on being seen by the doctor (I had to threaten her with the fact that she has an ethical oath to treat and protect her patients, though) and was seen. Incidently, when I walked in to the office for my appointment the 'medical assistant' (who told me she is a supervisor at the practice) was yelling at some poor patient on the phone, banging her fist on her desk, and rolling her eyes at me in exasperation (apparently, they treat patients other than myself as poorly as they treated me). When I was leaving the appointment, I asked to have my medical records released to me because I plan to go to another practice as my experience with Dr. McDonough was so horrible. I was told that the office would not release my medical records to me - only to another practice. Ummm, hello, HIPPA violation? The assistant told me this was Christiana Care Policy. I called Christiana Care Health System and they were appalled that I should be told something like that.

1
★☆☆☆☆

Avoid this practice, it is simply dangerous to be treated here. Dr. McDonough has to be one of the worst doctors with whom I have ever had the misfortune of encountering. Rockwood Family Medical has to be one of the worst practices with whom I have ever had the misfortune of encountering as well. First, Dr. McDonough lacks basic knowledge and seems to have trouble recognizing problems and issues that a decent doctor should be able to recognize relatively easily and quickly (another doctor recognised my problem in the very first visit). Furthermore, Dr. McDonough is completely irresponsible about calling her patients back when they call her with questions or problems (for me this led to my becoming very ill because she simply refused to call me back); rather, she let her incompetent 'medical assistants' deal with me. And speaking of the so-called medical assistants, the staff at Rockwood Family Medicine is horrible and perhaps part of the underlying reason that Dr. McDonough can not properly treat her patients. First, when I called with a complication arising from a treatment for pneumonia, the medical assitant with whom I spoke did not give Dr. McDonough the entire message and, so, Dr. McDonough had the medical assistant call me back with erroneous advice that made me more ill and could have been very dangerous. But, really, should not the doctor herself have returned my call at some point? Would not that have prevented such a dangerous breakdown of communication? When I pointed that out to her she responded that she doesn;t have time to call patients back and she acted like this was a completely unreasonable expectation! All of my other doctors do this, e.g., my children's pediatrician, my ob-gyn doctor, my optomologist. So, I took the medical assistant's advice and did not get any better (and was in fact suffering from a very serious infection). Then, a week later, when I begged to either talk to the doctor herself or be seen, her assistant called me back set up an appointment for two days later and then did not put the appointment in the computer so that when I showed up for the appointment the doctor was not expecting me. Fortunately, I insisted on being seen by the doctor (I had to threaten her with the fact that she has an ethical oath to treat and protect her patients, though) and was seen. Incidently, when I walked in to the office for my appointment the 'medical assistant' (who told me she is a supervisor at the practice) was yelling at some poor patient on the phone, banging her fist on her desk, and rolling her eyes at me in exasperation (apparently, they treat patients other than myself as poorly as they treated me). When I was leaving the appointment, I asked to have my medical records released to me because I plan to go to another practice as my experience with Dr. McDonough was so horrible. I was told that the office would not release my medical records to me - only to another practice. Ummm, hello, HIPPA violation? The assistant told me this was Christiana Care Policy. I called Christiana Care Health System and they were appalled that I should be told something like that.

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Dr. McDonough is the most competent, professional, and compassionate physician I've seen in 50 years and my first experience with a female doctor.
During my first visit I reviewed my medical history including current problems including a neurodegenerative disorder, serious endocrine problems, chronic sleep problems, chronic sinus problems, etc. I told her I needed a doctor who would make necessary referrals to specialists to get appropriate diagnosis and treatment, working aggressively to address problems that had been neglected or had band-aids applied for several years.
She was remarkably friendly thorough, unrushed, trusted my judgment, and said she was prepared to help me. Wary of seeing a female physician I was pleasantly surprised to find Dr. McDonough could swap football stories and current events--performing a testicular exam before I realized what was happening.
She informed her office manager to provide me with names and contact information for specialists, wrote needed prescriptions, scheduled a follow-up appointment, and encouraged me to be in contact if I had problems in the interim.
For the first time I felt I'd found a physician who would stay on top of things and relieve me of the task of determining what was ailing me before I went into a doctor's office. She was forthright in informing me what she knew she could handle and would refer me for other problems. Dr. McDonough seemed open and comfortable discussing one medical condition that I knew a lot about---probably more than her--without being offended or defensive.
I dread doctor's visits but left this one feeling relieved and grateful.
I recommend her with highest praises and without reservations.
Oh, she is accepting new patients.

5
★★★★★

Dr. McDonough is the most competent, professional, and compassionate physician I've seen in 50 years and my first experience with a female doctor.
During my first visit I reviewed my medical history including current problems including a neurodegenerative disorder, serious endocrine problems, chronic sleep problems, chronic sinus problems, etc. I told her I needed a doctor who would make necessary referrals to specialists to get appropriate diagnosis and treatment, working aggressively to address problems that had been neglected or had band-aids applied for several years.
She was remarkably friendly thorough, unrushed, trusted my judgment, and said she was prepared to help me. Wary of seeing a female physician I was pleasantly surprised to find Dr. McDonough could swap football stories and current events--performing a testicular exam before I realized what was happening.
She informed her office manager to provide me with names and contact information for specialists, wrote needed prescriptions, scheduled a follow-up appointment, and encouraged me to be in contact if I had problems in the interim.
For the first time I felt I'd found a physician who would stay on top of things and relieve me of the task of determining what was ailing me before I went into a doctor's office. She was forthright in informing me what she knew she could handle and would refer me for other problems. Dr. McDonough seemed open and comfortable discussing one medical condition that I knew a lot about---probably more than her--without being offended or defensive.
I dread doctor's visits but left this one feeling relieved and grateful.
I recommend her with highest praises and without reservations.
Oh, she is accepting new patients.

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