Richard Garratt, OD

★★★★☆
  • 120 West Bonita Avenue Suite A

    San Dimas, CA 91773

    Map & Directions
  • 909-599-1100

About Richard Garratt, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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The glasses came in quickly w/in 1 wk, but broke after only 1 month. I went back and because it had only been a month, they said they'd replace it at no cost, but the young lady specifically said, "just on the first repair" That should have been a red flag. It took 2.5 wks to get the 2nd pair back and then broke in less then 2 wks. Yup, just fell apart. I'm calling today to find out what they're going to say and how much longer it will take..... I'll report back as soon as I get a response. Stay tuned!!! -->
My final review:
Went back SEVERAL times (during a 6 mo. period) for a total of 4 pair of glasses. Last visit was 11/2011.
After the first 2 broke, they claimed it was because it was from the value selection so I spent another $165 for a nicer "stronger" pair and they broke as well. I've had more luck with my $5 readers then with their frames. If you can't stand by your frames, don't sell them. Shameful!!

2
★★☆☆☆

The glasses came in quickly w/in 1 wk, but broke after only 1 month. I went back and because it had only been a month, they said they'd replace it at no cost, but the young lady specifically said, "just on the first repair" That should have been a red flag. It took 2.5 wks to get the 2nd pair back and then broke in less then 2 wks. Yup, just fell apart. I'm calling today to find out what they're going to say and how much longer it will take..... I'll report back as soon as I get a response. Stay tuned!!! -->
My final review:
Went back SEVERAL times (during a 6 mo. period) for a total of 4 pair of glasses. Last visit was 11/2011.
After the first 2 broke, they claimed it was because it was from the value selection so I spent another $165 for a nicer "stronger" pair and they broke as well. I've had more luck with my $5 readers then with their frames. If you can't stand by your frames, don't sell them. Shameful!!

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I had my first appoinntment with Dr. Richard Garratt and was so comforitable save and secure. I'm very impressed.I highly reccomend it to everyone.Sincerely Jane Pitts

5
★★★★★

I had my first appoinntment with Dr. Richard Garratt and was so comforitable save and secure. I'm very impressed.I highly reccomend it to everyone.Sincerely Jane Pitts

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I had a very good experience at Dr Garratt's office. They had been very helpful and courteous to me and my family. The eye exam had been very thorough. I would highly recommend this office to anyone in the area.

5
★★★★★

I had a very good experience at Dr Garratt's office. They had been very helpful and courteous to me and my family. The eye exam had been very thorough. I would highly recommend this office to anyone in the area.

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Staff went out of their way to order a frame for me that they didn't have in their office. I highly recommend Dr. Garrett and his staff.

5
★★★★★

Staff went out of their way to order a frame for me that they didn't have in their office. I highly recommend Dr. Garrett and his staff.

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I have been going to San Dimas Optometry for 10 years. I take my entire family there and have always received the best of care. I have referred numerous co-workers and friends that are also pleased with their service. The staff is very friendly and will go out of their way to help me when I need it.

5
★★★★★

I have been going to San Dimas Optometry for 10 years. I take my entire family there and have always received the best of care. I have referred numerous co-workers and friends that are also pleased with their service. The staff is very friendly and will go out of their way to help me when I need it.

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They don't care for your eye health. I filled a complaint and they spat in my face by ignoring it rather than making it right. The glasses they sold me gracked twice. Their office claims I did something to them. I purchased their cleaning spray and extra case to better protect them and they still cracked. They charge an arm and a leg for their service and they don't stand behind their service or product.

2
★★☆☆☆

They don't care for your eye health. I filled a complaint and they spat in my face by ignoring it rather than making it right. The glasses they sold me gracked twice. Their office claims I did something to them. I purchased their cleaning spray and extra case to better protect them and they still cracked. They charge an arm and a leg for their service and they don't stand behind their service or product.

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San Dimas Optometry is located in the historic downtown village of San Dimas. The staff is very friendly here and I have been going to Dr. Garrett for more than 15 years. I have been very satisfied with his care. The office offers a vast selection of designer frames and they send you reminder cards when it's time to get your eyes checked again.

5
★★★★★

San Dimas Optometry is located in the historic downtown village of San Dimas. The staff is very friendly here and I have been going to Dr. Garrett for more than 15 years. I have been very satisfied with his care. The office offers a vast selection of designer frames and they send you reminder cards when it's time to get your eyes checked again.

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