Rita N. Patel, OD

★★★★☆
Mon 9:00 - 6:30 Tue 9:00 - 6:30 Wed 9:00 - 6:30 Thur 9:00 - 6:30 Fri 9:00 - 5:30 Sat 9:00 - 3:00
  • 6440 North Macarthur Boulevard Suite 140

    Irving, TX 75039

    Map & Directions
  • 214-393-3008

About Rita N. Patel, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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Horrible experience. Doctor Rita Patel is very unprofessional. If you order something, there is no way you can cancel it. I called that very same day and said I didn't need 1 box of contact lenses and they said I couldn't cancel it. If I did, there was a $25 fee. I refused dilation and was very unwelcome.

0
★☆☆☆☆

Horrible experience. Doctor Rita Patel is very unprofessional. If you order something, there is no way you can cancel it. I called that very same day and said I didn't need 1 box of contact lenses and they said I couldn't cancel it. If I did, there was a $25 fee. I refused dilation and was very unwelcome.

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I have been going to Dr. Patel for 4 years now and as long as I am in the DFW area I am staying put. She is willing to put in the time to make sure you are getting the best experience out of your contacts or glasses. My individual needs and concerns are always a top priority. All of the staff is very friendly and down to earth. The "stylish" glasses that they have here don't hurt either ;)

***Highly recommended***

2
★★★★★

I have been going to Dr. Patel for 4 years now and as long as I am in the DFW area I am staying put. She is willing to put in the time to make sure you are getting the best experience out of your contacts or glasses. My individual needs and concerns are always a top priority. All of the staff is very friendly and down to earth. The "stylish" glasses that they have here don't hurt either ;)

***Highly recommended***

Pros: Professional, Friendly, Clean, Trust worthy

Cons: Not any at all

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Dr. Patel was out and about through all the aspects of the clinic. Knowledgeable, available, interactive (not the WIzard of Oz kind of doctor who hides in the back).. No eye dilation - which is great - because dilation is inconvenient (and painful going outside in summer). They have a cool digital photo machine instead and the doctor gives a a nerve by nerve explanation of your own eye health. I walked in unable to see up close, far away or clearly at night. Walked away with good solutions for all three. A clinic I will go back to myself and recommend to my friends. Two thumbs up.

2
★★★★★

Dr. Patel was out and about through all the aspects of the clinic. Knowledgeable, available, interactive (not the WIzard of Oz kind of doctor who hides in the back).. No eye dilation - which is great - because dilation is inconvenient (and painful going outside in summer). They have a cool digital photo machine instead and the doctor gives a a nerve by nerve explanation of your own eye health. I walked in unable to see up close, far away or clearly at night. Walked away with good solutions for all three. A clinic I will go back to myself and recommend to my friends. Two thumbs up.

Pros: Smart, attentive, and they don't waste your time

Cons: If you're looking for a total spa experience, go to a spa

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Dr. Patell was recommended to me by one of my co-workers who was very pleased with her services. I was in debate on which direction to go (glasses or bifocal contacts) and she willingly discussed my options and answered my questions. Although it took ordering four different pairs of contacts, she worked with me until they were right and I was satisfied. I also decided to order a pair of back up glasses and since my old frames were in excellent condition (and still in their inventory), they recommended that I just have new lenses put in the frames I had. I found the staff very friendly and professional and never had to wait more than a few minutes.

2
★★★★★

Dr. Patell was recommended to me by one of my co-workers who was very pleased with her services. I was in debate on which direction to go (glasses or bifocal contacts) and she willingly discussed my options and answered my questions. Although it took ordering four different pairs of contacts, she worked with me until they were right and I was satisfied. I also decided to order a pair of back up glasses and since my old frames were in excellent condition (and still in their inventory), they recommended that I just have new lenses put in the frames I had. I found the staff very friendly and professional and never had to wait more than a few minutes.

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Dr Rita Patel and her staff are the most professional of any optometrist office I've ever been in, and I've been wearing glasses since I was 3 years old. They have a great selection of very trendy frames, and have all the resources to have your 'specs' made just the way you need them - non-reflective coating, no-line bifocals, transitions lenses - and if they can make my prescription look flawless, they can absolutely handle yours. Dr. Patel is very contemporary in her approach, her knowledge and the staff is seamless. If you need your eyes examined, contact lenses, or new glasses, go to Vision City Las Colinas. They will make you feel like they've known you for years!

2
★★★★★

Dr Rita Patel and her staff are the most professional of any optometrist office I've ever been in, and I've been wearing glasses since I was 3 years old. They have a great selection of very trendy frames, and have all the resources to have your 'specs' made just the way you need them - non-reflective coating, no-line bifocals, transitions lenses - and if they can make my prescription look flawless, they can absolutely handle yours. Dr. Patel is very contemporary in her approach, her knowledge and the staff is seamless. If you need your eyes examined, contact lenses, or new glasses, go to Vision City Las Colinas. They will make you feel like they've known you for years!

Pros: Great Staff, Great Doctor, Great Selection

Cons: NONE

.

I recently went to have my eyes checked at "Dr. Rita's" office after three people from my office referred me to her. I only waited 5 minutes after filling my paperwork out before an assistant took me to the exam room. Dr. Rita came in and gave me a thorough eye exam and took the time to talk to me about my concerns. She genuinely took interest in my concerns and was able to give me bifocal contacts that I can see out of. I have never had better vision than now and have seen 3 different doctors in the past 10 years. I got a back up pair of glasses also. They have the best designer frames selection in Dallas. Her staff is great; very informative and friendly. Highly recommend this practice. Oh....and you've got to check out their website.

2
★★★★★

I recently went to have my eyes checked at "Dr. Rita's" office after three people from my office referred me to her. I only waited 5 minutes after filling my paperwork out before an assistant took me to the exam room. Dr. Rita came in and gave me a thorough eye exam and took the time to talk to me about my concerns. She genuinely took interest in my concerns and was able to give me bifocal contacts that I can see out of. I have never had better vision than now and have seen 3 different doctors in the past 10 years. I got a back up pair of glasses also. They have the best designer frames selection in Dallas. Her staff is great; very informative and friendly. Highly recommend this practice. Oh....and you've got to check out their website.

Pros: Great Doctor, Friendly & Informative Staff, Designer Frames

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Customer service and customer loyalty / repeat business are totally irrelevant at this business!
Maybe they figure each walk-in is a one-time customer since they'll take their prescriptions and buy contacts and glasses online at reasonable prices. Who knows? They definitely weren't interested in my business.
I bought sun glasses off the shelf at this location - non-prescription, non-custom, not special ordered - and decided that afternoon they were too big for my face, so I returned them the same day I bought them. (Hey, I wanted a decent pair of polarized sunglasses; it was an impulse buy...my Big Mistake.)
I was told I'd have to come back when the Dr. was in as only she can approve refunds. When I returned a few days later, they refused to refund the purchase saying "used items" cannot be refunded. They offered me a store credit - but why in the world would I want to be paying on that credit card charge and still need to buy another pair of sunglasses? And of course, while my store credit is sitting in their account it's not accumulating any interest towards my value is it? And what would have been their cost to put those glasses right back on the shelf anyway?
These Las Colinas Vision City ladies are ever so nice and polite telling you they don't need your business after they've hosed you for a purchase and really don't care that they've completely infuriated you!
Don't bother with them - you don't need them either!

0
★☆☆☆☆

Customer service and customer loyalty / repeat business are totally irrelevant at this business!
Maybe they figure each walk-in is a one-time customer since they'll take their prescriptions and buy contacts and glasses online at reasonable prices. Who knows? They definitely weren't interested in my business.
I bought sun glasses off the shelf at this location - non-prescription, non-custom, not special ordered - and decided that afternoon they were too big for my face, so I returned them the same day I bought them. (Hey, I wanted a decent pair of polarized sunglasses; it was an impulse buy...my Big Mistake.)
I was told I'd have to come back when the Dr. was in as only she can approve refunds. When I returned a few days later, they refused to refund the purchase saying "used items" cannot be refunded. They offered me a store credit - but why in the world would I want to be paying on that credit card charge and still need to buy another pair of sunglasses? And of course, while my store credit is sitting in their account it's not accumulating any interest towards my value is it? And what would have been their cost to put those glasses right back on the shelf anyway?
These Las Colinas Vision City ladies are ever so nice and polite telling you they don't need your business after they've hosed you for a purchase and really don't care that they've completely infuriated you!
Don't bother with them - you don't need them either!

Cons: Why risk your money and your satisfaction when there're lots of other businesses who care?

Message from Rita N. Patel, OD

Professional & Friendly Eyecare And Great Selection of Affordable Designer Eyewear! We Look Forward to Seeing You Soon!

More about Rita N. Patel, OD

Comprehensive Eye Exams Best Selection of Affordable Designer Eyewear Red Eye/Allergy Treatment Dry Eye Treatment Glaucoma Management Cataract Evaluation Lasik Consultation/Management

 

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