Robert L. Jarrell III, OD

★★☆☆☆
  • 1646 Alameda Boulevard North West

    Albuquerque, NM 87114

    Map & Directions
  • 505-792-3500

About Robert L. Jarrell III, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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The office staff does not listen to you as a customer. I had to give them my new insurance information 3 times. Their frames are limited and very expensive. They talk over you and they do not explain what everything is. They are more about making a big sale then fitting you with the right pair of glasses. They lie to you time and time again. They say your glasses will be ready in a week when in reality they mean 3 weeks. They say they will call you back and never do. They say the office manager will call you because they want me to have a good experience ... well she calls you at dinner time and makes it even worse! STAY AWAY!!!!

0
★☆☆☆☆

The office staff does not listen to you as a customer. I had to give them my new insurance information 3 times. Their frames are limited and very expensive. They talk over you and they do not explain what everything is. They are more about making a big sale then fitting you with the right pair of glasses. They lie to you time and time again. They say your glasses will be ready in a week when in reality they mean 3 weeks. They say they will call you back and never do. They say the office manager will call you because they want me to have a good experience ... well she calls you at dinner time and makes it even worse! STAY AWAY!!!!

Pros: Doctor is good

Cons: Office staff sucks

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Recently while visiting the office I witnessed the Office Manager..Cheryl I believe leading a gentleman into her office and slamming the door. Only after stating that "she was not to be disturbed" The other lady in the office said she does that often and that he was her boyfriend..Not her husband...and that she was having an affair during business hours in the office...If this is the type of things going on in a so called professional office I will definately not be returning for future business. And what ever happened to the sweet ladies from the front desk? They were the only ones with an ounce of professionalism other than Dr. Bethel and the man that fits glasses. The rest are constantly gossiping about patients and each other to the patients. I would really think hard before visiting this office again!!!!!!!!!

0
★☆☆☆☆

Recently while visiting the office I witnessed the Office Manager..Cheryl I believe leading a gentleman into her office and slamming the door. Only after stating that "she was not to be disturbed" The other lady in the office said she does that often and that he was her boyfriend..Not her husband...and that she was having an affair during business hours in the office...If this is the type of things going on in a so called professional office I will definately not be returning for future business. And what ever happened to the sweet ladies from the front desk? They were the only ones with an ounce of professionalism other than Dr. Bethel and the man that fits glasses. The rest are constantly gossiping about patients and each other to the patients. I would really think hard before visiting this office again!!!!!!!!!

Pros: Dr. Bethel Anderson

Cons: Everyone Else

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I would not go back. Staff gave bad information more than once. When I called to try to get some resolution, Doctor said he thought I should go elsewhere. Probably the best advice he has given great idea! If you need a good doctor and good service go somewhere else.

0
★☆☆☆☆

I would not go back. Staff gave bad information more than once. When I called to try to get some resolution, Doctor said he thought I should go elsewhere. Probably the best advice he has given great idea! If you need a good doctor and good service go somewhere else.

Pros: new office

Cons: staff, bad location, poor hours, very pricey, poor selection

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Overall we had a great experience. The staff was extremely friendly and they had a great selection. I went there with my wife and three kids, and we all needed glasses except for my youngest daughter. They had great prices that worked well with what our insurance covered. This was the best experience we have had at the eye doctors office. We will be sending all our friends there!

2
★★★★★

Overall we had a great experience. The staff was extremely friendly and they had a great selection. I went there with my wife and three kids, and we all needed glasses except for my youngest daughter. They had great prices that worked well with what our insurance covered. This was the best experience we have had at the eye doctors office. We will be sending all our friends there!

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When I walked in to Cottonwood for the first time their office was very crowded. I soon found out why - their service and selection was the best I had experienced in a number of years. Despite all the people in the office, I was seen on time for my appointment. They had really nice equipment including a new machine that takes a picture of your eyes so you don't have to be dilated! The technicians and the doctor were very good at explaining all the procedures to me during the exam. I ended up getting glasses, prescription sunglasses, and contact lenses. Everything I ordered arrived within a few days and I could not believe how thin the glasses were. This is a great place to go to have your eyes examined so I would recommend it to anyone. They even have a program where you can get a credit toward new glasses if you refer a friend.

2
★★★★★

When I walked in to Cottonwood for the first time their office was very crowded. I soon found out why - their service and selection was the best I had experienced in a number of years. Despite all the people in the office, I was seen on time for my appointment. They had really nice equipment including a new machine that takes a picture of your eyes so you don't have to be dilated! The technicians and the doctor were very good at explaining all the procedures to me during the exam. I ended up getting glasses, prescription sunglasses, and contact lenses. Everything I ordered arrived within a few days and I could not believe how thin the glasses were. This is a great place to go to have your eyes examined so I would recommend it to anyone. They even have a program where you can get a credit toward new glasses if you refer a friend.

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I would never recommend taking your business here. The doctors wife is in charge of the business and all she cares about is selling the products and making a big sale. You cannot choose what lenses and products you want, they have a package pricing that you HAVE to choose from if you want to get glasses! And they are very expensive! I wear contacts and glasses, and I paid over $600, which doesn't include my year supply of contacts. That is going to be another $120! And to top it all off, I have insurance!!! They told me if I didn't have insurance, I would have paid almost $1000! The manager has attitude if you say its too expensive and they make you seem like you're cheap if you don't want to pay that much! It really doesn't matter how satisfied you are or not with the doctor if you are completely unsatisfied with everything else. I would NOT recommend this company!!

0
★☆☆☆☆

I would never recommend taking your business here. The doctors wife is in charge of the business and all she cares about is selling the products and making a big sale. You cannot choose what lenses and products you want, they have a package pricing that you HAVE to choose from if you want to get glasses! And they are very expensive! I wear contacts and glasses, and I paid over $600, which doesn't include my year supply of contacts. That is going to be another $120! And to top it all off, I have insurance!!! They told me if I didn't have insurance, I would have paid almost $1000! The manager has attitude if you say its too expensive and they make you seem like you're cheap if you don't want to pay that much! It really doesn't matter how satisfied you are or not with the doctor if you are completely unsatisfied with everything else. I would NOT recommend this company!!

Pros: Convienent location

Cons: Too expensive, bad customer service

 

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