Robin R. Fintel, MD

★★☆☆☆

About Robin R. Fintel, MD

Categories
  • Gastroenterologists
  • Internal Medicine Doctors

Health & Medical

Health & Medical
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DO NOT SEE DR ROBIN FINTEL!!! I waited 45 minutes past my appt time and she didnt seem bothered by running that late. When I tried to explain what was wrong with me and had questions she asked to stop talking and that she needs to concentrate on documenting the appointment on her computer. She did not bother to listen to me and did not even "look" at the area I needed treatment. I was stunned by her rude and strange behavior and inability to conduct the appointment. In the end I received no diagnosis, treatment, care or direction but she billed me $440!!! Do not waste your time and money by seeing this doctor.

1
★☆☆☆☆

DO NOT SEE DR ROBIN FINTEL!!! I waited 45 minutes past my appt time and she didnt seem bothered by running that late. When I tried to explain what was wrong with me and had questions she asked to stop talking and that she needs to concentrate on documenting the appointment on her computer. She did not bother to listen to me and did not even "look" at the area I needed treatment. I was stunned by her rude and strange behavior and inability to conduct the appointment. In the end I received no diagnosis, treatment, care or direction but she billed me $440!!! Do not waste your time and money by seeing this doctor.

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She was the only Dr.who would listen and had a very helpful a solution for a very uncomfortable case of gastritis that I had a few years ago. Not to mention the nutrition problems that not being able to eat very much caused.
All the idiots in the burbs wanted to do was to run up big scope bills and prescribe $$$ meds which did not work. She was terrific! and I was able to get in to see her in a couple of weeks instead of months.
She was direct but she was on my side.
More recently husband saw her for a difficulty he had and liked her very much.
I needed her address for an insurance application and discovered all the critical reviews. Not my experience. jlbe is right on!

2
★★★★★

She was the only Dr.who would listen and had a very helpful a solution for a very uncomfortable case of gastritis that I had a few years ago. Not to mention the nutrition problems that not being able to eat very much caused.
All the idiots in the burbs wanted to do was to run up big scope bills and prescribe $$$ meds which did not work. She was terrific! and I was able to get in to see her in a couple of weeks instead of months.
She was direct but she was on my side.
More recently husband saw her for a difficulty he had and liked her very much.
I needed her address for an insurance application and discovered all the critical reviews. Not my experience. jlbe is right on!

Pros: Listens, is knowledgeable and very personable.

Cons: I live 29 miles out so it is difficult to see her.

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I just saw Dr. Fintel today. I read these reviews after seeing her. Had I read these reviews beforehand, I would never have scheduled with her. I am glad that I didn't read these reviews beforehand though, because Dr. Fintel seemed very thorough. Having seen multiple GI doctors, I must say that she provided more initial comfort than any other GI at an initial appointment. She seemed sincerely concerned about the medical issues I described, and gave me confidence that she will figure out my problem. I'll let you know if things don't turn out so great after my next appointments.

I will say that the symptoms patients describe are probably not always accurate from a doctor's point of view. I don't know how they could possibly diagnose patients with intestinal issues without actually going in to do a scope. I wouldn't feel comfortable with a diagnosis without a real look at the source of the pain/discomfort.

I will let you know if I change my mind, but I did like Dr. Fintel at my first visit.

2
★★★★★

I just saw Dr. Fintel today. I read these reviews after seeing her. Had I read these reviews beforehand, I would never have scheduled with her. I am glad that I didn't read these reviews beforehand though, because Dr. Fintel seemed very thorough. Having seen multiple GI doctors, I must say that she provided more initial comfort than any other GI at an initial appointment. She seemed sincerely concerned about the medical issues I described, and gave me confidence that she will figure out my problem. I'll let you know if things don't turn out so great after my next appointments.

I will say that the symptoms patients describe are probably not always accurate from a doctor's point of view. I don't know how they could possibly diagnose patients with intestinal issues without actually going in to do a scope. I wouldn't feel comfortable with a diagnosis without a real look at the source of the pain/discomfort.

I will let you know if I change my mind, but I did like Dr. Fintel at my first visit.

Pros: Very Friendly, Concerned, and Seemed Thorough

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Doctor Fintel treated me several problems. She was always concerned and prompt. Dr. Fintel diagnosed my medical condition promptly. She is a fine doctor

2
★★★★★

Doctor Fintel treated me several problems. She was always concerned and prompt. Dr. Fintel diagnosed my medical condition promptly. She is a fine doctor

Pros: Truly concerned about her patients

Cons: none

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Ok, so I went to go see Dr. Fintel a little over month ago. I was NOT impressed with her demeanor, but I thought she was frazzled because she was moving offices that week. Well, after reading the other reviews, I can see that this is her typical way of treating patients. She saw me for 10 minutes and automatically gave me a prescription for pills and a prescription for an invasive - and expensive - medical test. She also had her nurse do routine lab (phlebotomy) tests on me without having fasted. Now, I believe those results are completely not reliable. I didn't take the medication or go for the medical test.

Not sure why or how she still has patients. If I could give her less than one star, I would.

She is not professional and borders on incapable.

0
★☆☆☆☆

Ok, so I went to go see Dr. Fintel a little over month ago. I was NOT impressed with her demeanor, but I thought she was frazzled because she was moving offices that week. Well, after reading the other reviews, I can see that this is her typical way of treating patients. She saw me for 10 minutes and automatically gave me a prescription for pills and a prescription for an invasive - and expensive - medical test. She also had her nurse do routine lab (phlebotomy) tests on me without having fasted. Now, I believe those results are completely not reliable. I didn't take the medication or go for the medical test.

Not sure why or how she still has patients. If I could give her less than one star, I would.

She is not professional and borders on incapable.

Pros: only went one time

Cons: I went at all

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Can I give this doctor less than 1 star? How does she keep her practice going with all these negative reviews? I should have read them before going. She has absolutely no bedside manner. I went 3 months ago and have been trying since then - unsuccessfully I might add - to get my records tranferred to my primary physician who. I happened to mention to him that I'd been to see Dr. Fintel and his exact words were DO NOT CONTINUE SEEING HER. He went on to say that he's not supposed to say things like that about other doctors, but that he cannot in good conscience recommend her to anyone - and he's a fellow Northwestern doctor.

0
★☆☆☆☆

Can I give this doctor less than 1 star? How does she keep her practice going with all these negative reviews? I should have read them before going. She has absolutely no bedside manner. I went 3 months ago and have been trying since then - unsuccessfully I might add - to get my records tranferred to my primary physician who. I happened to mention to him that I'd been to see Dr. Fintel and his exact words were DO NOT CONTINUE SEEING HER. He went on to say that he's not supposed to say things like that about other doctors, but that he cannot in good conscience recommend her to anyone - and he's a fellow Northwestern doctor.

Pros: Absolutely NONE

Cons: That she exists.

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Horrible experience. You won't find a worse doctor. You'll also pay a $400.00 fee for a 10 minute session.

0
★☆☆☆☆

Horrible experience. You won't find a worse doctor. You'll also pay a $400.00 fee for a 10 minute session.

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My experience was much like the others. Dr. Fintel did not listen and just flippantly prescribed medicine which I believe she has no knowledge of. She gave me a prescription for medication that when I looked it up (luckily before I took it) I learned that it would have INCREASED my symptoms, not made them better. This was my 4th and final appt with Dr. Fintel, I was already considering finding someone else because I wasn't feeling "heard" by her. I called the office and the nurse was very RUDE and told me that the medicine was supposed to make my symptoms WORSE and THEN better. Even if this was true, Dr. Fintel should have warned me. I asked to have her call me (this was on a Thursday afternoon) and I had a message on my work line on Monday because Dr. Fintel returned my call on that Saturday. Her appointments are from 10AM to 5PM and she couldn't find time to call me until Saturday? I called a new GI doctor from University of Chicago Medical Center and they were appalled that Dr. Fintel prescribed the medicine she did knowing my symptoms. They hadn't even heard of her, and hadn't heard of a medicine INCREASING your symptoms and later improving them. When I called Dr. Fintel's office to get my medical records, the nurse was VERY RUDE again and explained to me that I was 15th in line requesting my medical records! VERY TELLING! She said that she needed to add up what the charge would be for my file and would call some time this week. Unbelievable. I will gladly pay whatever it costs to go to a Dr. that I feel is of high caliber and actually listens. I am calling my OBGYN as well since they were the ones that pointed me in Dr. Fintel's direction initially.

0
★☆☆☆☆

My experience was much like the others. Dr. Fintel did not listen and just flippantly prescribed medicine which I believe she has no knowledge of. She gave me a prescription for medication that when I looked it up (luckily before I took it) I learned that it would have INCREASED my symptoms, not made them better. This was my 4th and final appt with Dr. Fintel, I was already considering finding someone else because I wasn't feeling "heard" by her. I called the office and the nurse was very RUDE and told me that the medicine was supposed to make my symptoms WORSE and THEN better. Even if this was true, Dr. Fintel should have warned me. I asked to have her call me (this was on a Thursday afternoon) and I had a message on my work line on Monday because Dr. Fintel returned my call on that Saturday. Her appointments are from 10AM to 5PM and she couldn't find time to call me until Saturday? I called a new GI doctor from University of Chicago Medical Center and they were appalled that Dr. Fintel prescribed the medicine she did knowing my symptoms. They hadn't even heard of her, and hadn't heard of a medicine INCREASING your symptoms and later improving them. When I called Dr. Fintel's office to get my medical records, the nurse was VERY RUDE again and explained to me that I was 15th in line requesting my medical records! VERY TELLING! She said that she needed to add up what the charge would be for my file and would call some time this week. Unbelievable. I will gladly pay whatever it costs to go to a Dr. that I feel is of high caliber and actually listens. I am calling my OBGYN as well since they were the ones that pointed me in Dr. Fintel's direction initially.

Pros: NONE

Cons: Long wait time, RUDE staff, poor quality of care, unprofessional

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I have never written an online review but was so disturbed by my recent visit with Dr. Fintel, I felt compelled to share my thoughts. I was very disappointed by Dr. Fintel's demeanor and was very uncomfortable with her from our initial meeting. She was flaky and frazzled, and did not exude the confidence of a trustworthy doctor.

During the exam I felt like she was simply going through the step by step motions of her job, without taking my thoughts or worries into consideration. She did not listen to me, nor did she seem to care. When I asked her a question she responded with an answer that made no sense and then continued to write me a prescription for medicine I did not want or necessarily need.

I am generally a fair person and want to give people the benefit of the doubt. When it comes to skill, perhaps Dr. Fintel may be a decent doctor. However, because of her inability to relate to me in a calm and professional manner, I do not trust her, and will not continue to visit with her.

0
★☆☆☆☆

I have never written an online review but was so disturbed by my recent visit with Dr. Fintel, I felt compelled to share my thoughts. I was very disappointed by Dr. Fintel's demeanor and was very uncomfortable with her from our initial meeting. She was flaky and frazzled, and did not exude the confidence of a trustworthy doctor.

During the exam I felt like she was simply going through the step by step motions of her job, without taking my thoughts or worries into consideration. She did not listen to me, nor did she seem to care. When I asked her a question she responded with an answer that made no sense and then continued to write me a prescription for medicine I did not want or necessarily need.

I am generally a fair person and want to give people the benefit of the doubt. When it comes to skill, perhaps Dr. Fintel may be a decent doctor. However, because of her inability to relate to me in a calm and professional manner, I do not trust her, and will not continue to visit with her.

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After two visits to see Dr. Fintel, she may have said 3 sentences to me. She got visibly upset when she asked me to see a prescription note that she thought she had given me but had not. She does not keep the patient informed or involved in the process, instead scheduling multiple tests all over the hospital. When I called in to get test results I was told she would call me yesterday. Yesterday I happened to wake up with sharp abdominal pains, so I called her office at 9am, 11:30am, and 3pm...she never called back to consult about my pain or to give test results. Today I stopped into her office at noon after my third test, and was told she could see me after her other patients. Since I had missed a day and a half of work, I could not wait anymore. Instead, I asked to verify that she would call me when she finished with her patients. It is 4:30 on day 2, and not a single a attempt to call me. At 4:00 my husband called to ask if there is anyway we could escalate this matter, but he was told she has a private practice so she doesn't have a supervisor and that I could go the ER. I would never, ever recommend her to anyone. She's ruined my view of Northwestern.

0
★☆☆☆☆

After two visits to see Dr. Fintel, she may have said 3 sentences to me. She got visibly upset when she asked me to see a prescription note that she thought she had given me but had not. She does not keep the patient informed or involved in the process, instead scheduling multiple tests all over the hospital. When I called in to get test results I was told she would call me yesterday. Yesterday I happened to wake up with sharp abdominal pains, so I called her office at 9am, 11:30am, and 3pm...she never called back to consult about my pain or to give test results. Today I stopped into her office at noon after my third test, and was told she could see me after her other patients. Since I had missed a day and a half of work, I could not wait anymore. Instead, I asked to verify that she would call me when she finished with her patients. It is 4:30 on day 2, and not a single a attempt to call me. At 4:00 my husband called to ask if there is anyway we could escalate this matter, but he was told she has a private practice so she doesn't have a supervisor and that I could go the ER. I would never, ever recommend her to anyone. She's ruined my view of Northwestern.

Pros: quick to schedule a battery of tests (without an explaination or any theories)

Cons: everything about my interactions with and expectations from the doctor

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I totally get what the other patients are talking about. I felt like I was in a whirlwind when she was in the room with me and she didn't listen to a word I said and I felt like she contradicted herself. I am not going back.

0
★☆☆☆☆

I totally get what the other patients are talking about. I felt like I was in a whirlwind when she was in the room with me and she didn't listen to a word I said and I felt like she contradicted herself. I am not going back.

Pros: slow waiting room wait

Cons: non communication

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Oh my goodness. I just stumbled upon these reviews as I was googling her office number, since I didn't save it in my phone. I have to say that I am equally comforted (to know that your experiences were SO similar to mine)-- but disconcerted as well, because this is a "Northwestern" doctor we're talking about. Finger up the bum, ordered an Endoscopy while my chonies were still down, handed me a bag of Nexium without any instruction as to what she suspected or what the medicine was intended for, never spoke to her at the hospital after my procedure, etc., etc., etc. All of these things that you've all listed are so true. You can hear everything from the waiting room, she seems nice enough but spends about a minute actually listening to you... Unbelievable. And I "eagerly" anticipte that bill to arrive soon... But at this point, I don't want to change horses midstream. *And by the way, the Nexium made me SO sick. Headaches, dizziness, etc. DON'T TAKE ANYTHING UNLESS YOU'RE ABSOLUTELY CERTAIN YOU NEED TO.

1
★★☆☆☆

Oh my goodness. I just stumbled upon these reviews as I was googling her office number, since I didn't save it in my phone. I have to say that I am equally comforted (to know that your experiences were SO similar to mine)-- but disconcerted as well, because this is a "Northwestern" doctor we're talking about. Finger up the bum, ordered an Endoscopy while my chonies were still down, handed me a bag of Nexium without any instruction as to what she suspected or what the medicine was intended for, never spoke to her at the hospital after my procedure, etc., etc., etc. All of these things that you've all listed are so true. You can hear everything from the waiting room, she seems nice enough but spends about a minute actually listening to you... Unbelievable. And I "eagerly" anticipte that bill to arrive soon... But at this point, I don't want to change horses midstream. *And by the way, the Nexium made me SO sick. Headaches, dizziness, etc. DON'T TAKE ANYTHING UNLESS YOU'RE ABSOLUTELY CERTAIN YOU NEED TO.

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Personally, I don't understand where the four stars came from on the title page. Anyhow, I am a concerned parent with a young daughter who was having stomach problems, and Dr. Fintel was recommended to us by a friend. My daughter went to see the doctor and received exactly the same type of treatment as described in the first review above: finger up the bum and a colonoscopy prescribed - my daughter is only 23. I called the doctor to get more information as to what symptoms were present which would necessitate a colonoscopy and was told by her rather rude nurse that the doctor would call me back the next day. I waited by the phone all day, calling three times to see if the doctor was available. I was only told that she would call. She did: at 5 pm when unfortunately I was unavailable. I am now supposed to call her to get this information. Let's see what happens.

0
★☆☆☆☆

Personally, I don't understand where the four stars came from on the title page. Anyhow, I am a concerned parent with a young daughter who was having stomach problems, and Dr. Fintel was recommended to us by a friend. My daughter went to see the doctor and received exactly the same type of treatment as described in the first review above: finger up the bum and a colonoscopy prescribed - my daughter is only 23. I called the doctor to get more information as to what symptoms were present which would necessitate a colonoscopy and was told by her rather rude nurse that the doctor would call me back the next day. I waited by the phone all day, calling three times to see if the doctor was available. I was only told that she would call. She did: at 5 pm when unfortunately I was unavailable. I am now supposed to call her to get this information. Let's see what happens.

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This was a negative experience from the minute I walked in the door. I should have turned around and walked out.
1. Waited at the sign in desk for over 10 minutes while the receptionist chatted with a patient who was leaving. Did she need to check her out? Yes. Could she have asked the woman to step aside for 5 seconds so I could sign in and sit down? Yes.
2. The office is ganky. I don't know what I expect from a GI's office, but it felt seedy.
3. Dr. Fintel's exam room is just next to the waiting room. You can hear her conversation with every patient. Luckily, her conversations seem to be very brief.
4. She was over 30 minutes late for my appointment with no apology. My regular doctor is often late but will pop her head into the waiting room to tell me she knows I'm there.
5. Dr. Fintel rushed me through my list of symptoms, stuck her fingers up my bum, ordered a colonoscopy, and sent me on my way. That's it. No discussion about what she thought MAY be wrong, etc. Just left me worried.
6. When I picked up my RX for the colonoscopy prep (it was my first), I asked the pharmacist a few questions. He said, "do whatever your doctor recommended." I said, "she didn't recommend anything."
7. When i showed up for my colonoscopy, I was asked if I had the list of meds I was taking. She never told me to bring one.
8. The colonoscopy itself was not bad at all. But Dr. Fintel left before I was even awake. I never even had the chance to ask her what she found, etc. I was just told to follow up in 2 weeks.

I'm not saying Dr. Fintel is not a nice person. She actually seems like she'd be relatively easy to chat with if she weren't in such a hurry all the time. And I know doctors are pressed for time, but when my own doctor is late I know it's because she took as much time as necessary with her last patient. With Dr. Fintel, I get the sense she's just trying to get as many people through the door as she can.

0
★☆☆☆☆

This was a negative experience from the minute I walked in the door. I should have turned around and walked out.
1. Waited at the sign in desk for over 10 minutes while the receptionist chatted with a patient who was leaving. Did she need to check her out? Yes. Could she have asked the woman to step aside for 5 seconds so I could sign in and sit down? Yes.
2. The office is ganky. I don't know what I expect from a GI's office, but it felt seedy.
3. Dr. Fintel's exam room is just next to the waiting room. You can hear her conversation with every patient. Luckily, her conversations seem to be very brief.
4. She was over 30 minutes late for my appointment with no apology. My regular doctor is often late but will pop her head into the waiting room to tell me she knows I'm there.
5. Dr. Fintel rushed me through my list of symptoms, stuck her fingers up my bum, ordered a colonoscopy, and sent me on my way. That's it. No discussion about what she thought MAY be wrong, etc. Just left me worried.
6. When I picked up my RX for the colonoscopy prep (it was my first), I asked the pharmacist a few questions. He said, "do whatever your doctor recommended." I said, "she didn't recommend anything."
7. When i showed up for my colonoscopy, I was asked if I had the list of meds I was taking. She never told me to bring one.
8. The colonoscopy itself was not bad at all. But Dr. Fintel left before I was even awake. I never even had the chance to ask her what she found, etc. I was just told to follow up in 2 weeks.

I'm not saying Dr. Fintel is not a nice person. She actually seems like she'd be relatively easy to chat with if she weren't in such a hurry all the time. And I know doctors are pressed for time, but when my own doctor is late I know it's because she took as much time as necessary with her last patient. With Dr. Fintel, I get the sense she's just trying to get as many people through the door as she can.

Pros: Friendly blood-lab staff. Convenient location.

Cons: Seedy office, rushed service

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During my first office visit, Dr. Fintel seemed to assume I would have the same laundry list of symptoms that many of her other clients present with. She made no attempt to establish a rapport with me. She referred me for a colonoscopy which revealed normal results. Following my procedure, there was absolutely no follow-up on her part. So I scheduled a follow-up appointment. After sitting in her waiting room for over 45-minutes (for which she was completely unapologetic) I was taken in to an examining room. I decided to time how long Dr. Fintel actually spent seeing me, discussing my results and our next plan of action. When I finally did see her, she spent exactly 3 minutes and 37 seconds with me. She made little to no eye-contact but instead spent the first minute or so reviewing my chart, reviewing my symptoms (which were incorrect and incomplete) and then began quickly scribbling on her perscription pad. She ordered some other test and several medications for me to take. She then began to walk out the door without offering any further info or rationale for her recommendations. The only recommendation she offered was to come back in 4-6 weeks. I literally had to follow her out of the room to attempt to get some answers to my questions. By the way, 3-minutes and 37 seconds equates to a $250.00 dollar physician's charge.

The following day I sent her a letter of complaint. I also attempted to contact Dr. Fintel's office manager or someone who would accept my feedback. Apparantly, since Dr. Fintel is in private practice, she is the only one to whom I can express my dissatisfaction. So I attempted to contact Dr. Fintel...surprise, surprise, no return call.

I have paid over $1500 dollars out of pocket on this whole experience after insurance. I don't think it's unreasonable to expect a physician to be attentive, spend a reasonable amount of time to answer my questions, identify possible disagnoses, and establish a treatment plan.

0
★☆☆☆☆

During my first office visit, Dr. Fintel seemed to assume I would have the same laundry list of symptoms that many of her other clients present with. She made no attempt to establish a rapport with me. She referred me for a colonoscopy which revealed normal results. Following my procedure, there was absolutely no follow-up on her part. So I scheduled a follow-up appointment. After sitting in her waiting room for over 45-minutes (for which she was completely unapologetic) I was taken in to an examining room. I decided to time how long Dr. Fintel actually spent seeing me, discussing my results and our next plan of action. When I finally did see her, she spent exactly 3 minutes and 37 seconds with me. She made little to no eye-contact but instead spent the first minute or so reviewing my chart, reviewing my symptoms (which were incorrect and incomplete) and then began quickly scribbling on her perscription pad. She ordered some other test and several medications for me to take. She then began to walk out the door without offering any further info or rationale for her recommendations. The only recommendation she offered was to come back in 4-6 weeks. I literally had to follow her out of the room to attempt to get some answers to my questions. By the way, 3-minutes and 37 seconds equates to a $250.00 dollar physician's charge.

The following day I sent her a letter of complaint. I also attempted to contact Dr. Fintel's office manager or someone who would accept my feedback. Apparantly, since Dr. Fintel is in private practice, she is the only one to whom I can express my dissatisfaction. So I attempted to contact Dr. Fintel...surprise, surprise, no return call.

I have paid over $1500 dollars out of pocket on this whole experience after insurance. I don't think it's unreasonable to expect a physician to be attentive, spend a reasonable amount of time to answer my questions, identify possible disagnoses, and establish a treatment plan.

Cons: long waiting time, poor quality care, poor rapport w/ clients-no bedside manner

 

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