Ross & Assoc

★★★☆☆
  • 1600 W 38TH St Ste 406

    Austin, TX 78731

    Map & Directions
  • 512-452-8598

About Ross & Assoc

Categories
Hours
Mon-Fri 9am-5:30pm

Health & Medical

Health & Medical
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3.0 6
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Dr. Ross is very approachable and does a great job. I've never had any issues with the staff. The frames available are highly stylish -- and they custom order, if needed.

2
★★★★★

Dr. Ross is very approachable and does a great job. I've never had any issues with the staff. The frames available are highly stylish -- and they custom order, if needed.

Pros: Great Doc and selection of contacts/glasses

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The most positive thing about this office is Dr. Watanabe. She is thorough and very pleasant. The same cannot be said of the staff. Dr. Watanabe finally fitted me with proper contacts after a year of going around in circles with their "contact specialist". Not only is she poorly trained, but she has been confrontational and argumentative with me on several occasions. This office could benefit from some customer service counseling. Today was my last trip to this office.

0
★☆☆☆☆

The most positive thing about this office is Dr. Watanabe. She is thorough and very pleasant. The same cannot be said of the staff. Dr. Watanabe finally fitted me with proper contacts after a year of going around in circles with their "contact specialist". Not only is she poorly trained, but she has been confrontational and argumentative with me on several occasions. This office could benefit from some customer service counseling. Today was my last trip to this office.

Pros: Dr. Watanabe

Cons: A poorly trained staff and a lack of customer service

.

I have been using Dr. Ross for about 5 years, and I am completely happy. The office staff is some of the friendliest I've encountered. Plus, he has frames that are cooler than normal in his office should you need glasses. He really does make sure that your full experience is positive and without stress!

2
★★★★★

I have been using Dr. Ross for about 5 years, and I am completely happy. The office staff is some of the friendliest I've encountered. Plus, he has frames that are cooler than normal in his office should you need glasses. He really does make sure that your full experience is positive and without stress!

.

I was a patient of Dr. Ross and his associates for years, I've moved now and hate the thought of having to find a new doctor. Dr. Ross is exceptionally friendly, and his partners have been wonderful too. The first time I got a migraine with visual disturbance I thought something was wrong with my contacts so I called Dr. Ross. He had me come in that afternoon, called some more specialized associates to verify some odd symptoms I had, and even called me the day after to check on me. Now that's service beyond compare!
Also, I have eyes that are somewhat difficult to fit in contacts, and they've always persisted until we got something that were both happy with - even if it means I'm wearing a different brand of contact in each eye. Whatever fits the best and improves my vision the most!

2
★★★★★

I was a patient of Dr. Ross and his associates for years, I've moved now and hate the thought of having to find a new doctor. Dr. Ross is exceptionally friendly, and his partners have been wonderful too. The first time I got a migraine with visual disturbance I thought something was wrong with my contacts so I called Dr. Ross. He had me come in that afternoon, called some more specialized associates to verify some odd symptoms I had, and even called me the day after to check on me. Now that's service beyond compare!
Also, I have eyes that are somewhat difficult to fit in contacts, and they've always persisted until we got something that were both happy with - even if it means I'm wearing a different brand of contact in each eye. Whatever fits the best and improves my vision the most!

Pros: Everyone's Friendly, Excellent Care, Convenient Location

Cons: Parking can be a pain

.

I went into see Dr. Ross last year and purchased a pair of glasses through my vision plan. I was immediately dissatisfied with the quality of the frames and quickly found out that this vision center does not care about customer satisfaction.

0
★☆☆☆☆

I went into see Dr. Ross last year and purchased a pair of glasses through my vision plan. I was immediately dissatisfied with the quality of the frames and quickly found out that this vision center does not care about customer satisfaction.

.

I went into see Dr. Ross last year and purchased a pair of glasses through my vision plan. I was immediately dissatisfied with the quality of the frames and quickly found out that this vision center does not care about customer satisfaction. I called to speak with my doctor and was told that they did not want to speak with me and that there was nothing I could do about the glasses I had recieved. I also e-mailed their offices and did not recieve a response. I cannot wear the glasses and have had to get my old frames fitted with new lenses through lens crafters. I was also told that I would have to pay $25 extra to have my prescription for contact lenses. This is not the case for other clinics. All in all I have spent over $200 and I am wearing my old glasses.

0
★☆☆☆☆

I went into see Dr. Ross last year and purchased a pair of glasses through my vision plan. I was immediately dissatisfied with the quality of the frames and quickly found out that this vision center does not care about customer satisfaction. I called to speak with my doctor and was told that they did not want to speak with me and that there was nothing I could do about the glasses I had recieved. I also e-mailed their offices and did not recieve a response. I cannot wear the glasses and have had to get my old frames fitted with new lenses through lens crafters. I was also told that I would have to pay $25 extra to have my prescription for contact lenses. This is not the case for other clinics. All in all I have spent over $200 and I am wearing my old glasses.

 

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