Roubal, Roger, Dds - Advanced Dentistry

★★★☆☆
  • 11919 Grant St

    Omaha, NE 68164

    Map & Directions
  • 402-493-4175

About Roubal, Roger, Dds - Advanced Dentistry

Health & Medical

Health & Medical
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3.0 4
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I found the office staff to be disorganized. Calls were made to me requesting information, then return calls changing the requests. My MRI was supposedly sent elsewhere for evaluation but was not back when I returned for the next appointment. Blame and excuses changed with each minute. I was told that my insurance would cover a certain part of treatment. When treatment time came, that was no longer the story. I was told to come back for the MRI results at no cost to me...except the 15 minutes of my time. AND my day off work with no pay and travel expenses. The topper was when I was told he would prescribe an antibiotic. Two weeks passed, despite my inquiry. Then I received a phone message saying I was delinquent in making a return appointment...for what? The caller said I had a prescription waiting at my pharmacy, and it had been sent long ago. Well, there was no prescription. The pharmacist called for me and Roubal's staff scrambled to find prescription orders. None. They referred to a PA somewhere and then came back on the line with the order. The order was for 5x the recommended dose! The side effects from even a low dose are common and nasty and to be monitored with care. Needless to say, this facility gets a negative score from me. I have had many complex surgeries and treatments in my life and have never encountered a medical facility which was so disorganized and unprofessional. The fact that staff needs no training other than on-the-job and that Dr. Roubal pitches his sale like a snake oil salesman is not concealed by the glittering building and slick advertising.

1
★☆☆☆☆

I found the office staff to be disorganized. Calls were made to me requesting information, then return calls changing the requests. My MRI was supposedly sent elsewhere for evaluation but was not back when I returned for the next appointment. Blame and excuses changed with each minute. I was told that my insurance would cover a certain part of treatment. When treatment time came, that was no longer the story. I was told to come back for the MRI results at no cost to me...except the 15 minutes of my time. AND my day off work with no pay and travel expenses. The topper was when I was told he would prescribe an antibiotic. Two weeks passed, despite my inquiry. Then I received a phone message saying I was delinquent in making a return appointment...for what? The caller said I had a prescription waiting at my pharmacy, and it had been sent long ago. Well, there was no prescription. The pharmacist called for me and Roubal's staff scrambled to find prescription orders. None. They referred to a PA somewhere and then came back on the line with the order. The order was for 5x the recommended dose! The side effects from even a low dose are common and nasty and to be monitored with care. Needless to say, this facility gets a negative score from me. I have had many complex surgeries and treatments in my life and have never encountered a medical facility which was so disorganized and unprofessional. The fact that staff needs no training other than on-the-job and that Dr. Roubal pitches his sale like a snake oil salesman is not concealed by the glittering building and slick advertising.

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Business Response:

Nancy - We are so sorry to hear that this was your experience. This is VERY uncommon for our office. Our staff is extremely knowledge with multiple years of experience. Dr. Roubal himself has been practicing for 30+ years. As far as insurance goes, we do a full benefits verification before you come in, so that we can give you an estimated out of pocket cost before your begin any treatment. We do this as a courtesy to our patients, so that there are no surprises. Our goal is honestly just to make sure our patients are treated. Dr. Roubal enjoys educating his patients and informing them of possible risks and outcomes. He made a commitment more than 30 years ago to help people lead better lives and continues to make differences in several patients lives everyday. We encourage patients if they have any concerns to contact us directly, so that we may address them. Dr. Roubal has recently limited his practice to only treating sleep apnea.
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This guy is a total hack job! He claimed he could treat my migraine headaches with some sort of Cold Laser which was really just a light bulb that made no heat; also he gave me shots in the back of my head! He used anesthetic and some WHOLISTIC VOODOO JUICE that CAUSED CELL REJUVINATION!(?) It hurt beyond all reason, my neck and head hurt for days after the injection into the back of my skull! Then he charged me over an unbelievable amount for his voodoo, I was waiting for him to bring out the rattling beads and a chicken for sacrifice!

1
★☆☆☆☆

This guy is a total hack job! He claimed he could treat my migraine headaches with some sort of Cold Laser which was really just a light bulb that made no heat; also he gave me shots in the back of my head! He used anesthetic and some WHOLISTIC VOODOO JUICE that CAUSED CELL REJUVINATION!(?) It hurt beyond all reason, my neck and head hurt for days after the injection into the back of my skull! Then he charged me over an unbelievable amount for his voodoo, I was waiting for him to bring out the rattling beads and a chicken for sacrifice!

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Business Response:

Dr. Roubal had over a 90% success rate treating TMJ and migraines. Laser therapy and injections do work for most patients. You will find that many dentists that treat TMJ also use these methods of therapy. We always encourage patients to address their concerns with us and wish we would've had the opportunity to explain anything you were unsure about. Dr. Roubal has recently limited his practice to only treating sleep apnea.
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"After consulting an orthodontist who recommended having jaw surgery and teeth removed before having braces, I contacted the office of Advanced Dentistry for a second opinion. Upon questioning me, Dr. Roubal came to find out that I had TMJ and that was the cause of my headaches and body pain. He developed a mouth piece (orthopedic phase) for me and after about 3-4 weeks all the pain was gone. I was amazed. I never would have guessed that the pain had originated because of my teeth. I didn??t need to have jaw surgery or any teeth removed and have been in braces now for about 1 year and a half, and they are doing great. I am very grateful to Dr. Roubal and his staff for all they have done for me.?

5
★★★★★

"After consulting an orthodontist who recommended having jaw surgery and teeth removed before having braces, I contacted the office of Advanced Dentistry for a second opinion. Upon questioning me, Dr. Roubal came to find out that I had TMJ and that was the cause of my headaches and body pain. He developed a mouth piece (orthopedic phase) for me and after about 3-4 weeks all the pain was gone. I was amazed. I never would have guessed that the pain had originated because of my teeth. I didn??t need to have jaw surgery or any teeth removed and have been in braces now for about 1 year and a half, and they are doing great. I am very grateful to Dr. Roubal and his staff for all they have done for me.?

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Business Response:

We are glad your pain is gone Dawn! Dr. Roubal has recently limited his practice to only treating sleep apnea, but it's so great to hear of past success stories.
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I knew what to expect. When everyone is on the same page...it makes it so much easier. I work in a lab and paying attention to details is crucial to the results we get. I expected the same from Dr. Roubal and his staff. I expected the best?and I got it. "

5
★★★★★

I knew what to expect. When everyone is on the same page...it makes it so much easier. I work in a lab and paying attention to details is crucial to the results we get. I expected the same from Dr. Roubal and his staff. I expected the best?and I got it. "

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Business Response:

Thanks Sarah! We strive to provide our patients with the best service possible and we are glad that you were happy with your experience at our office.
 

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