Sarah L. Helle, PT

★★★☆☆
  • 6800 State Route 162

    Maryville, IL 62062

    Map & Directions
  • 618-288-5711

About Sarah L. Helle, PT

Categories
  • Physical Therapists

Health & Medical

Health & Medical
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This is the worst place.. we were there for stomach pains and then we were moved to St. Marys in STL. When we moved to St. Marys.. unfortunately we lost our son. Now its 2 months later and we are paying all the bills Anderson calls and says that we need to make an appointment to for labor and delivery....I AM LIKE WHAT!!! then in the same sentence says we owe them money for the first visit... They knew what had happened its in the DAMN CHART if only people would read. My advise go to a bigger hospital.

1
★☆☆☆☆

This is the worst place.. we were there for stomach pains and then we were moved to St. Marys in STL. When we moved to St. Marys.. unfortunately we lost our son. Now its 2 months later and we are paying all the bills Anderson calls and says that we need to make an appointment to for labor and delivery....I AM LIKE WHAT!!! then in the same sentence says we owe them money for the first visit... They knew what had happened its in the DAMN CHART if only people would read. My advise go to a bigger hospital.

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I worked in Long Term Care for years and have taken patients to doctors offices all over the area, I have never seen a better hospitalist or social work team. Dr. Christopher Farrar once treated a patient and changed her life, I will never forget the kindness that he gave her and that he actually looked into her medications and did what was needed for the long term. Also, Nancy Vetter in the Social Services office, is a wonderful calming blessing to Anderson Hospital. On a personal note I would never have a baby anywhere else- their OB is GREAT!!! despite all my complications they were amazing! Candice

5
★★★★★

I worked in Long Term Care for years and have taken patients to doctors offices all over the area, I have never seen a better hospitalist or social work team. Dr. Christopher Farrar once treated a patient and changed her life, I will never forget the kindness that he gave her and that he actually looked into her medications and did what was needed for the long term. Also, Nancy Vetter in the Social Services office, is a wonderful calming blessing to Anderson Hospital. On a personal note I would never have a baby anywhere else- their OB is GREAT!!! despite all my complications they were amazing! Candice

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My wife was at Anderson earlier this year. It was a horrible experience right from the start. I could almost write a book on all the problems that we have had as a result of that visit, but will list only a few. In the ER they put her on a oxygen bottle to take her to have CT scan. When they brought her back they left her on the bottle instead of returning her to the main hospital O2 supply. She had to blow her nose which meant removing the O2 cannula from her nose. At that time I noticed that there was no O2 coming from the cannula so I checked the O2 bottle. The gauge registered empty! After we got the bill I noticed that we were charged the full amount for the O2, In spite of the fact that she was cheated out of a large portion of the O2. There response was "She didn't need it anyway." That is supposed to make me feel good about there sloppy work? What if she had really need the O2?

Just before midnight they told us that she was going to be admitted, but first they said they wanted to give her an IV antibiotic. I had my reservations about that because I am aware of all her drug allergies and intolerance's. But since we had given them a list of her intolerance's and allergies, I thought they would know what would be safe and what had the possibility of causing a bad reaction. I was wrong. She had a bad reaction to the IV and had to have medication to counteract the IV. When we got the bill for this visit I was extremely disgruntled that not only were we billed of the wrongly administered IV, but also for the medication to stop the bad reaction. (I have done some research on the medication given in the IV. There is a warning that the mediation should only be given when the cause of the symptom, in this case high white cell count, is known and that it is not to be used as a general antibiotic. At the time the IV was administered they had no idea what was causing her high white blood cell count.) Then to add insult to injury, they had the nerve to bill us as an inpatient for the entire day before she was actually admitted.

In my protest with hospital administration about all their mistakes I was told that they would have the billing director and the ER director review the bill. Later I received a phone call from the ER director who admitted that mistakes were indeed made and I would get an adjustment in my favor to the bill. The adjustment never came. I did get a bill after that , but it was for the original amount. (On the last bill that we received there was an $100+ adjustment and a $100- adjustment, thereby giving the same amount due as the original bill. I called Anderson billing to inquire what the $100+ was for. They had no idea) Furthermore, before receiving the last bill, hospital administration made the ridiculous claim that the director of ER can't make claims that a bill will be adjusted to correct mistakes. If this is so, why did administration give my complaints to the director of the ER????

As I have already said, this is just a few of many reasons Anderson Hospital is a place to avoid if at all possible.

1
★☆☆☆☆

My wife was at Anderson earlier this year. It was a horrible experience right from the start. I could almost write a book on all the problems that we have had as a result of that visit, but will list only a few. In the ER they put her on a oxygen bottle to take her to have CT scan. When they brought her back they left her on the bottle instead of returning her to the main hospital O2 supply. She had to blow her nose which meant removing the O2 cannula from her nose. At that time I noticed that there was no O2 coming from the cannula so I checked the O2 bottle. The gauge registered empty! After we got the bill I noticed that we were charged the full amount for the O2, In spite of the fact that she was cheated out of a large portion of the O2. There response was "She didn't need it anyway." That is supposed to make me feel good about there sloppy work? What if she had really need the O2?

Just before midnight they told us that she was going to be admitted, but first they said they wanted to give her an IV antibiotic. I had my reservations about that because I am aware of all her drug allergies and intolerance's. But since we had given them a list of her intolerance's and allergies, I thought they would know what would be safe and what had the possibility of causing a bad reaction. I was wrong. She had a bad reaction to the IV and had to have medication to counteract the IV. When we got the bill for this visit I was extremely disgruntled that not only were we billed of the wrongly administered IV, but also for the medication to stop the bad reaction. (I have done some research on the medication given in the IV. There is a warning that the mediation should only be given when the cause of the symptom, in this case high white cell count, is known and that it is not to be used as a general antibiotic. At the time the IV was administered they had no idea what was causing her high white blood cell count.) Then to add insult to injury, they had the nerve to bill us as an inpatient for the entire day before she was actually admitted.

In my protest with hospital administration about all their mistakes I was told that they would have the billing director and the ER director review the bill. Later I received a phone call from the ER director who admitted that mistakes were indeed made and I would get an adjustment in my favor to the bill. The adjustment never came. I did get a bill after that , but it was for the original amount. (On the last bill that we received there was an $100+ adjustment and a $100- adjustment, thereby giving the same amount due as the original bill. I called Anderson billing to inquire what the $100+ was for. They had no idea) Furthermore, before receiving the last bill, hospital administration made the ridiculous claim that the director of ER can't make claims that a bill will be adjusted to correct mistakes. If this is so, why did administration give my complaints to the director of the ER????

As I have already said, this is just a few of many reasons Anderson Hospital is a place to avoid if at all possible.

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I have a 2 year old son who broke his leg on the slide at the park. brought him into the er at 830am, still by 230 pm not one docotr has been in to check on him!!! the worst doctors in the area if you ask me. we where there when my son was only 4 weeks old with projectile vomit. the doctors at anderson told me it was compleatly normal, that he do that for days. lucky for my son i didnt listen and took him to St. louis CHildrens where they did an ultra sound and found out that he had pyloric stinosis. and he had to have Surgery that night. if i would have listend to them at Anderson my son would have literlay starved to death!!! my advice if you dont HAVE to go there DONT!!! the only reason i gave it a 1 star is because you cannot submit a reveiw unless there is at least one!!!

1
★☆☆☆☆

I have a 2 year old son who broke his leg on the slide at the park. brought him into the er at 830am, still by 230 pm not one docotr has been in to check on him!!! the worst doctors in the area if you ask me. we where there when my son was only 4 weeks old with projectile vomit. the doctors at anderson told me it was compleatly normal, that he do that for days. lucky for my son i didnt listen and took him to St. louis CHildrens where they did an ultra sound and found out that he had pyloric stinosis. and he had to have Surgery that night. if i would have listend to them at Anderson my son would have literlay starved to death!!! my advice if you dont HAVE to go there DONT!!! the only reason i gave it a 1 star is because you cannot submit a reveiw unless there is at least one!!!

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We have visited Anderson for basic testing - nothing emergency, but still things that were important. We were well pleased with how we were treated; staff was very corteous and reassuring. The setup at this hospital is a little confusing; if you are new to visiting here, make sure you ask details as to where to go. Though an information desk does exist, it was not staffed the first time we visited and others were not especially kind about offering to help us find our way.

4
★★★★☆

We have visited Anderson for basic testing - nothing emergency, but still things that were important. We were well pleased with how we were treated; staff was very corteous and reassuring. The setup at this hospital is a little confusing; if you are new to visiting here, make sure you ask details as to where to go. Though an information desk does exist, it was not staffed the first time we visited and others were not especially kind about offering to help us find our way.

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We have been referred to Anderson for lab work and different type of x-ray needs...we have never had to utilize them in an emergency. For our needs, they have been completely fine...perhaps not the friendliest, but all we needed was done. Friends and family have needed more serious care here, however, and have been sorely disappointed. One was treated very poorly in the maternity ward and another waited for almost six hours in a near empty e.r. Having lived here for several years....I do not have much confidence in Andreson.

3
★★★☆☆

We have been referred to Anderson for lab work and different type of x-ray needs...we have never had to utilize them in an emergency. For our needs, they have been completely fine...perhaps not the friendliest, but all we needed was done. Friends and family have needed more serious care here, however, and have been sorely disappointed. One was treated very poorly in the maternity ward and another waited for almost six hours in a near empty e.r. Having lived here for several years....I do not have much confidence in Andreson.

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.

We recently had an incident where our daughter needed emergency medical treatment. We were transported to Anderson and were fairly happy with the experience. The doctor wasn't very accessible or friendly, despite the fact that we were one of three people in the entire ER. But the nurses and staff were very courteous and kind, and very engaging to my scared daughter.

3
★★★☆☆

We recently had an incident where our daughter needed emergency medical treatment. We were transported to Anderson and were fairly happy with the experience. The doctor wasn't very accessible or friendly, despite the fact that we were one of three people in the entire ER. But the nurses and staff were very courteous and kind, and very engaging to my scared daughter.

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