Scott K. Sanders, MD

★☆☆☆☆

About Scott K. Sanders, MD

Categories
  • Neurologists

Health & Medical

Health & Medical
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3750 Landmark Dr Lafayette, AL

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Absolutely the worst experience I have ever had with a doctor's appointment. My wife has MS and recently spent one week in the hospital after two emergency room visits. Since getting out of the hospital she has had severe dizziness. It took two weeks to get seen and because of the MS, she just recently became disabled. With the dizziness and disability, judging how long it takes to do the normal every day activities is still a learning process for us. After taking a half day off from work and arriving at the parking lot at 4 minutes past our appointment time, it took another 6 minutes to get her into the waiting room. They then informed us because we were ten minutes late, our appointment would need to be rescheduled. They explained that it was their "policy". Never mind my wife needed help and it was important to be seen. No allowances for the fact my wife is recently disabled and we are still learning how best to get around. No sympathy for the fact that it was a huge monumental task for my wife to have gotten ready and make the trip since this was the first time she had left the house since a previous doctor's appointment elsewhere two weeks ago. Yes, we were late. No, we aren't irresponsible, simply doing the best we can while managing life's unfortunate luck of the draw with MS. Do you think if Dr. Sanders ever runs late on an appointment that they treat themselves the same way? I highly doubt they do anything except say, "I'm sorry". Shame on your Dr. Sanders for not being understanding, flexible to your patients needs, and refusing to help them at a time they need your care. We will not be coming back, nor will we be recommending you to anyone in the future.

1
★☆☆☆☆

Absolutely the worst experience I have ever had with a doctor's appointment. My wife has MS and recently spent one week in the hospital after two emergency room visits. Since getting out of the hospital she has had severe dizziness. It took two weeks to get seen and because of the MS, she just recently became disabled. With the dizziness and disability, judging how long it takes to do the normal every day activities is still a learning process for us. After taking a half day off from work and arriving at the parking lot at 4 minutes past our appointment time, it took another 6 minutes to get her into the waiting room. They then informed us because we were ten minutes late, our appointment would need to be rescheduled. They explained that it was their "policy". Never mind my wife needed help and it was important to be seen. No allowances for the fact my wife is recently disabled and we are still learning how best to get around. No sympathy for the fact that it was a huge monumental task for my wife to have gotten ready and make the trip since this was the first time she had left the house since a previous doctor's appointment elsewhere two weeks ago. Yes, we were late. No, we aren't irresponsible, simply doing the best we can while managing life's unfortunate luck of the draw with MS. Do you think if Dr. Sanders ever runs late on an appointment that they treat themselves the same way? I highly doubt they do anything except say, "I'm sorry". Shame on your Dr. Sanders for not being understanding, flexible to your patients needs, and refusing to help them at a time they need your care. We will not be coming back, nor will we be recommending you to anyone in the future.

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