Spivey David L Od - Fossil Creek Vision Clinic

★★★☆☆

About Spivey David L Od - Fossil Creek Vision Clinic

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Easy to work with; Scheduled appointment within the same week; Very professional staff and Doctor;

I don't know what those complaints are about, but consider this: Lots of people don't go out of their way to give praise for excellent service, but many will take the time to complain.

4
★★★★☆

Easy to work with; Scheduled appointment within the same week; Very professional staff and Doctor;

I don't know what those complaints are about, but consider this: Lots of people don't go out of their way to give praise for excellent service, but many will take the time to complain.

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I paid $85 for an examination and they refused to share information about my prescription with me. ABSURD!!!!

I paid $470 for a pair of glasses from Dr. Spivey and wanted to buy a second, more reasonably priced pair off the internet, but they would not give me the prescription info I needed.

1
★☆☆☆☆

I paid $85 for an examination and they refused to share information about my prescription with me. ABSURD!!!!

I paid $470 for a pair of glasses from Dr. Spivey and wanted to buy a second, more reasonably priced pair off the internet, but they would not give me the prescription info I needed.

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While Dr. Spivey is a good doctor, his office hours are too sporadic. On three occasions I have attempted to pickup contacts only to find them closed, although their office hours stated they should have been open.The first time, the door was locked with a note on the door saying they were closed for lunch. I looked over at the posted office hours, and they were not scheduled to be closed for another 7 minutes. I knocked on the door. I could see staff members inside (and I'm certain they could see me), but no one came to the door. After my third trip from their office with no new contacts in hand, I called the office manager to ensure that my next trip was not wasted. I got no sympathy. The office manager, Donna, was rude, unprofessional, and unapologetic. Dr. Spivey prides himself on providing superior care and customer service so that he does not lose business to online competitors; however, the service provided by his gatekeepers is not up to par. It is quite apparent to me that Dr. Spivey is too busy and his staff cannot meet the demands of the number of patients he has.

2
★★☆☆☆

While Dr. Spivey is a good doctor, his office hours are too sporadic. On three occasions I have attempted to pickup contacts only to find them closed, although their office hours stated they should have been open.The first time, the door was locked with a note on the door saying they were closed for lunch. I looked over at the posted office hours, and they were not scheduled to be closed for another 7 minutes. I knocked on the door. I could see staff members inside (and I'm certain they could see me), but no one came to the door. After my third trip from their office with no new contacts in hand, I called the office manager to ensure that my next trip was not wasted. I got no sympathy. The office manager, Donna, was rude, unprofessional, and unapologetic. Dr. Spivey prides himself on providing superior care and customer service so that he does not lose business to online competitors; however, the service provided by his gatekeepers is not up to par. It is quite apparent to me that Dr. Spivey is too busy and his staff cannot meet the demands of the number of patients he has.

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I used to have to buy my glasses here, but not since I got laser. But I do go to Dr. Spivey for check ups. He is a good doctor. His staff is really nice and personable. I like the neighborhood atmosphere. Prices are very good on glasses.

4
★★★★☆

I used to have to buy my glasses here, but not since I got laser. But I do go to Dr. Spivey for check ups. He is a good doctor. His staff is really nice and personable. I like the neighborhood atmosphere. Prices are very good on glasses.

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Dr. Spivey is a family doctor who shows true concern for his patients. His prices are reasonable and he takes insurance. The only downfall is that he is extremely busy and you have to book your appointment several weeks in advance.

4
★★★★☆

Dr. Spivey is a family doctor who shows true concern for his patients. His prices are reasonable and he takes insurance. The only downfall is that he is extremely busy and you have to book your appointment several weeks in advance.

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