Stephanie S. Martin, MD

★☆☆☆☆
  • 1605 Chantilly Drive North East

    Atlanta, GA 30324

    Map & Directions
  • 404-321-9900

About Stephanie S. Martin, MD

Categories
  • Orthopedic Surgeons

Health & Medical

Health & Medical
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Good surgeon ?? poor business practices

Dr. Martin is an academically accomplished individual. Unfortunately her business practices are misleading. I took my daughter to Dr. Martin for an examination of her knees. We shared with Dr. Martin the knee braces my daughter was using while playing sports. Dr. Martin advised us that she has better braces for my daughter to use. If we did not like them, the braces could be returned.

What Dr. Martin failed to mention is that the braces were $150 each. Also when my daughter wore them, she could only use the braces for 15 minutes. They impeded her ability to run. As a result we tried to return the braces and the office personnel stated it is their policy not to take them back. When we attempted to contact Dr. Martin directly regarding the issue with the braces, her staff would intercede and refuse to deliver satisfactory customer service.

This is a classic case of misleading the consumer and a physician lining their pocket with excess income in addition to their normal high income. No wonder healthcare costs are increasing. Physicians feel they have the right to overcharge patients and insurance companies. Dr. Martin is probably a good physician. In regards to her business practices, they are questionable. I would suggest any products offered by this office, the patient should decline and ask for a recommendation that they can purchase on their own at a reasonable price.

1
★☆☆☆☆

Good surgeon ?? poor business practices

Dr. Martin is an academically accomplished individual. Unfortunately her business practices are misleading. I took my daughter to Dr. Martin for an examination of her knees. We shared with Dr. Martin the knee braces my daughter was using while playing sports. Dr. Martin advised us that she has better braces for my daughter to use. If we did not like them, the braces could be returned.

What Dr. Martin failed to mention is that the braces were $150 each. Also when my daughter wore them, she could only use the braces for 15 minutes. They impeded her ability to run. As a result we tried to return the braces and the office personnel stated it is their policy not to take them back. When we attempted to contact Dr. Martin directly regarding the issue with the braces, her staff would intercede and refuse to deliver satisfactory customer service.

This is a classic case of misleading the consumer and a physician lining their pocket with excess income in addition to their normal high income. No wonder healthcare costs are increasing. Physicians feel they have the right to overcharge patients and insurance companies. Dr. Martin is probably a good physician. In regards to her business practices, they are questionable. I would suggest any products offered by this office, the patient should decline and ask for a recommendation that they can purchase on their own at a reasonable price.

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Stephanie S. Martin, MD Office Locations:

404-321-9900

1605 Chantilly Drive North East

Atlanta, GA, GA 30324

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770-237-9055

575 Professional Drive

Lawrenceville, GA, GA 30045

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