Steven H. Sutherland, DDS

★★★★☆
  • 550 Deep Valley Drive Suite 347

    Palos Verdes Peninsula, CA 90274

    Map & Directions
  • 866-992-6090

About Steven H. Sutherland, DDS

Categories
  • Dentists

Health & Medical

Health & Medical
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Myself, my wife and my three daughters have been going to Torrance Dental Arts for a couple of years. We have tried a few different dentist but have never been very happy. We love the atmosphere in this office. And the kids dept is great. We have never had to wait very long past our appt time. Our daughter is now using the ortho dept there for her braces and we have been just as happy with that!

4
★★★★☆

Myself, my wife and my three daughters have been going to Torrance Dental Arts for a couple of years. We have tried a few different dentist but have never been very happy. We love the atmosphere in this office. And the kids dept is great. We have never had to wait very long past our appt time. Our daughter is now using the ortho dept there for her braces and we have been just as happy with that!

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He did my root canal--and it sounds worse than it was! Had a great experience..he explained the procedure throroughly and I was out of there in less than an hour =)

5
★★★★★

He did my root canal--and it sounds worse than it was! Had a great experience..he explained the procedure throroughly and I was out of there in less than an hour =)

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I have been without dental insurance for nearly two years. I finally got some (through work) Torrance Dental Arts was on the HMO list. Also close to my house, so I wne tthere. Very hi-tech, but super nice folks. I had to wait a little longer than I would have liked, but when the Dr. finally came in, I felt it was well worth the wait. I got more information than i have from other dentissts, and nobody pushed for money. You go from the chair to someone's office, so I was expecting a long forceful sales pitch. One of the ladies simply explainied a few procedures I had questions on, talked about taking my time in getting the work donme, and to do it at my own pace. All good to me. Prices were a little high, but I have friends who have paid more. I would recommend this place for sure, but be prepared to wait a little in the waiting room, but it may be well worth it. I had to Mapquest the location.

4
★★★★☆

I have been without dental insurance for nearly two years. I finally got some (through work) Torrance Dental Arts was on the HMO list. Also close to my house, so I wne tthere. Very hi-tech, but super nice folks. I had to wait a little longer than I would have liked, but when the Dr. finally came in, I felt it was well worth the wait. I got more information than i have from other dentissts, and nobody pushed for money. You go from the chair to someone's office, so I was expecting a long forceful sales pitch. One of the ladies simply explainied a few procedures I had questions on, talked about taking my time in getting the work donme, and to do it at my own pace. All good to me. Prices were a little high, but I have friends who have paid more. I would recommend this place for sure, but be prepared to wait a little in the waiting room, but it may be well worth it. I had to Mapquest the location.

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This was my first visit to this office. When I arrived the receptionist told me that I needed to go to a different reception room accross the hall. There was not a soul in that room although I waited almost ten minutes. While I was waiting I noticed that a patient's forms with his personal information (social security number, date of birth, address, and medical information) was sitting on the desk in plain sight... just waiting for some untrustworthy person to steal his identity. I went back to the first reception area to tell them that nobody was there and got a curt response that the receptionist was helping other patients but would be there shortly. I was finally brought in to see the dentist's "assistant", and tipped backward while asked to hold two metal hooks to pull my cheeks open so she could position a mirror in my open mouth and snap several photos with a point and shoot camera. (I thought this was very strange as I have never been asked to do this at any other dentist's office). When at last I saw the dentist, he informed me that I had "several cavities", including one tooth that needed a crown, and that all of my previous fillings were chipping and needed to be replaced. I thought this was odd, as it had only been about eight months since visiting my last dentist and everything was just fine at that time. I was then brought into a small office where a "salesperson" proceeded to tell me that it was going to cost $3000.00 (after insurance) to complete all of the necessary procedures. She had a diffucult time explaining why the procedures were necessary and why they cost so much when I had insurance, and said something to the effect that "the dentist knows best what needs to be done, even if we don't understand it all". She then proceded to tell me that I could set up a payment plan for $250 per month. I declined to make another appointment, and plan on requesting duplicates of the xrays so that I can find a different dentist. What a nightmare. Also, my boyfriend was in the waiting room while I was with the dentist and he said that the receptionist was on a personal phone call the entire time and actually put patients on hold in order to continue her conversation.

0
★☆☆☆☆

This was my first visit to this office. When I arrived the receptionist told me that I needed to go to a different reception room accross the hall. There was not a soul in that room although I waited almost ten minutes. While I was waiting I noticed that a patient's forms with his personal information (social security number, date of birth, address, and medical information) was sitting on the desk in plain sight... just waiting for some untrustworthy person to steal his identity. I went back to the first reception area to tell them that nobody was there and got a curt response that the receptionist was helping other patients but would be there shortly. I was finally brought in to see the dentist's "assistant", and tipped backward while asked to hold two metal hooks to pull my cheeks open so she could position a mirror in my open mouth and snap several photos with a point and shoot camera. (I thought this was very strange as I have never been asked to do this at any other dentist's office). When at last I saw the dentist, he informed me that I had "several cavities", including one tooth that needed a crown, and that all of my previous fillings were chipping and needed to be replaced. I thought this was odd, as it had only been about eight months since visiting my last dentist and everything was just fine at that time. I was then brought into a small office where a "salesperson" proceeded to tell me that it was going to cost $3000.00 (after insurance) to complete all of the necessary procedures. She had a diffucult time explaining why the procedures were necessary and why they cost so much when I had insurance, and said something to the effect that "the dentist knows best what needs to be done, even if we don't understand it all". She then proceded to tell me that I could set up a payment plan for $250 per month. I declined to make another appointment, and plan on requesting duplicates of the xrays so that I can find a different dentist. What a nightmare. Also, my boyfriend was in the waiting room while I was with the dentist and he said that the receptionist was on a personal phone call the entire time and actually put patients on hold in order to continue her conversation.

Pros: Parking

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My wife and i are both over 65 with a lot of dental work to have done. We went to two other dental offices and were terribly disappointed with the service and asked some friends who they go to. I went to see Dr. Sunderland and found him to be patient, understanding, and careful not to overwhelm us. We were directed to a specialist within his office and treated again with understanding to our needs and limited funds. the first part of our work has just been completed, we are on a very comfortable paymnt plan, and are looking forward to completeing the work. I read other reviews of this office ans was amazed at what was written. Their experiences were so different then mine. This is a warm and proffesional office.

4
★★★★☆

My wife and i are both over 65 with a lot of dental work to have done. We went to two other dental offices and were terribly disappointed with the service and asked some friends who they go to. I went to see Dr. Sunderland and found him to be patient, understanding, and careful not to overwhelm us. We were directed to a specialist within his office and treated again with understanding to our needs and limited funds. the first part of our work has just been completed, we are on a very comfortable paymnt plan, and are looking forward to completeing the work. I read other reviews of this office ans was amazed at what was written. Their experiences were so different then mine. This is a warm and proffesional office.

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.

My wife and i are both over 65 with a lot of dental work to have done. We went to two other dental offices and were terribly disappointed with the service and asked some friends who they go to. I went to see Dr. Sunderland and found him to be patient, understanding, and careful not to overwhelm us. We were directed to a specialist within his office and treated again with understanding to our needs and limited funds. the first part of our work has just been completed, we are on a very comfortable paymnt plan, and are looking forward to completeing the work. I read other reviews of this office ans was amazed at what was written. Their experiences were so different then mine. This is a warm and proffesional office.

2
★★★★☆

My wife and i are both over 65 with a lot of dental work to have done. We went to two other dental offices and were terribly disappointed with the service and asked some friends who they go to. I went to see Dr. Sunderland and found him to be patient, understanding, and careful not to overwhelm us. We were directed to a specialist within his office and treated again with understanding to our needs and limited funds. the first part of our work has just been completed, we are on a very comfortable paymnt plan, and are looking forward to completeing the work. I read other reviews of this office ans was amazed at what was written. Their experiences were so different then mine. This is a warm and proffesional office.

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Everyone was really nice, Ashley was a great help. The fact that she is empowered and can use discretion in decision making had a real difference in keeping me as a long term customer. As a consumer it is important to feel that you are working with us, not against us. Dental procedures are expensive but it helps when the staff can empathize with the patients. If there were discounts and deals or coupons it would really encourage more dental visits and new customers via word of mouth.

4
★★★★☆

Everyone was really nice, Ashley was a great help. The fact that she is empowered and can use discretion in decision making had a real difference in keeping me as a long term customer. As a consumer it is important to feel that you are working with us, not against us. Dental procedures are expensive but it helps when the staff can empathize with the patients. If there were discounts and deals or coupons it would really encourage more dental visits and new customers via word of mouth.

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.

I would not change anything, how it's operated works perfect. I was really impressed with the receptionist, lab techs., financial/insurance consultant, dentist, the exam/xray experience and all other services provided.( I wish I could remember everyone by name!) The staff are very professional, friendly, informed and make you feel extra comfortable. I would rate the dental team as excellent! : )

5
★★★★★

I would not change anything, how it's operated works perfect. I was really impressed with the receptionist, lab techs., financial/insurance consultant, dentist, the exam/xray experience and all other services provided.( I wish I could remember everyone by name!) The staff are very professional, friendly, informed and make you feel extra comfortable. I would rate the dental team as excellent! : )

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.

I would not change anything, how it's operated works perfect. I was really impressed with the receptionist, lab techs., financial/insurance consultant, dentist, the exam/xray experience and all other services provided.( I wish I could remember everyone by name!) The staff are very professional, friendly, informed and make you feel extra comfortable. I would rate the dental team as excellent! :) Valarie P.

2
★★★★★

I would not change anything, how it's operated works perfect. I was really impressed with the receptionist, lab techs., financial/insurance consultant, dentist, the exam/xray experience and all other services provided.( I wish I could remember everyone by name!) The staff are very professional, friendly, informed and make you feel extra comfortable. I would rate the dental team as excellent! :) Valarie P.

Pros: warm atmosphere. very professional

Cons: parking is sometimes tough as they share a parking lot with WAMU bank

.

Everyone was really nice, Ashley was a great help. The fact that she is empowered and can use discretion in decision making had a real difference in keeping me as a long term customer. As a consumer it is important to feel that you are working with us, not against us. Dental procedures are expensive but it helps when the staff can empathize with the patients. If there were discounts and deals or coupons it would really encourage more dental visits and new customers via word of mouth. Ken B.

2
★★★★☆

Everyone was really nice, Ashley was a great help. The fact that she is empowered and can use discretion in decision making had a real difference in keeping me as a long term customer. As a consumer it is important to feel that you are working with us, not against us. Dental procedures are expensive but it helps when the staff can empathize with the patients. If there were discounts and deals or coupons it would really encourage more dental visits and new customers via word of mouth. Ken B.

.

When I first arrived at the office, the front office staff were pretty courteous and quick in handling my paperwork. But when I get in the chair to get my cleaning done, the hygienist was ROUGH. my gums hurt for days. She claimed that I was bleeding really bad but considering how rough she was, I can't discount her harsh handling. I"ve been with other RDHs and they had a much smoother and gentler touch than this one. Although she did try to make small talk, I felt like she was rushing so she can finish up, pack me off and push me out so she can get to the next patient. Her cell phone kept on going off too during my visit. I don't think that's very professional. Then when I mentioned I was considering changing out my silver fillings, I had to wait half an hour for the doctor spend less than 5 minutes with me to tell me that "yes their office could do that procedure". What really finally pushed me off the edge was that the dr told me to sit and wait. I waited for 25 minutes and no one showed up. I had a meeting to go to and when I walked to the front desk, the girl that's supposed to handle billing was busy chattng it up with some guy and opening up junk mail, while some of the staff was eating lunch. It was pretty annoying. They have some interesting technology there with the moniters and xrays, but the office is kind of shabby looking and very cramped. When my husband went in, they told him he needed all this work done, like as simple as changing a filling for $900 per tooth. I've gone to other places where its been less than $200. They obvious care more about billable work than their patients.

1
★★☆☆☆

When I first arrived at the office, the front office staff were pretty courteous and quick in handling my paperwork. But when I get in the chair to get my cleaning done, the hygienist was ROUGH. my gums hurt for days. She claimed that I was bleeding really bad but considering how rough she was, I can't discount her harsh handling. I"ve been with other RDHs and they had a much smoother and gentler touch than this one. Although she did try to make small talk, I felt like she was rushing so she can finish up, pack me off and push me out so she can get to the next patient. Her cell phone kept on going off too during my visit. I don't think that's very professional. Then when I mentioned I was considering changing out my silver fillings, I had to wait half an hour for the doctor spend less than 5 minutes with me to tell me that "yes their office could do that procedure". What really finally pushed me off the edge was that the dr told me to sit and wait. I waited for 25 minutes and no one showed up. I had a meeting to go to and when I walked to the front desk, the girl that's supposed to handle billing was busy chattng it up with some guy and opening up junk mail, while some of the staff was eating lunch. It was pretty annoying. They have some interesting technology there with the moniters and xrays, but the office is kind of shabby looking and very cramped. When my husband went in, they told him he needed all this work done, like as simple as changing a filling for $900 per tooth. I've gone to other places where its been less than $200. They obvious care more about billable work than their patients.

Pros: plenty of parking

Cons: Overall patient care, poor to nonexistent billing and insurance explanations

Steven H. Sutherland, DDS Office Locations:

866-992-6090

550 Deep Valley Drive Suite 347

Palos Verdes Peninsula, CA, CA 90274

Get Directions
888-898-4046

23326 Hawthorne Boulevard Suite 190

Torrance, CA, CA 90505

Get Directions
 

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