Steven J. Krendl, DDS

★★☆☆☆

About Steven J. Krendl, DDS

Categories
  • Dentists

Health & Medical

Health & Medical
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This is the complaint I submitted to the BBB in regards to his office staff...

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I had scheduled a dental appointment for a cleaning and an invisalign consultation the week of 03/15/2010. I was notified by New Patient Coordinator Melissa that the costs of invisalign can vary dependent on the severity of the dental issues, and also stated that Hopewell Dental Care would be able to financially work with me on the cost of the dental work if I could not receive financing. I scheduled an appointment for 3/27/2010, which went well and the dental staff was kind and friendly. At that time, Nancy (the employee who handles invisalign cases) stated the same thing regarding the financing. I posed numerous questions regarding financing and the alternative methods of payment if financing wasn't approved. I asked numerous questions because I wanted to be certain of the options. I received identical feedback that consistent of the same message, Hopewell Dental Care would be willing to work with me if financing wasn't available for me. After my discussion with Nancy, I had scheduled an appointment on 3/31/2010 to conduct impressions of my teeth to send to invisalign so they could analyze and formulate a price.

On 3/29/2010, I received a call from Carla, the finance employee, confirming the appointment as well as finance options. She then stated that everything I was told in regards to Hopewell Dental Care financially working with me was false and said that there was an obvious misunderstanding, and the set cost was $4,900 ($2,000 more than what Melissa had originally said it could be for a minor case). I asked her to run my credit to see if I was eligible for financing before we were to continue the conversation regarding alternative options of financing.

I spoke with Carla a couple hours after our initial conversation about financing and she stated that I wasn't approved for enough financing to cover the invisalign treatment. I explained to her what the two previous employees (Melissa and Nancy) had said in regards to the assistance Hopewell Dental Care could provide in special cases. She said that there was no types of options available and explained that there was no way they could assist me regardless of what the other two employees had said. At one point she stated that I ??misunderstood?.

I asked for the names of the individuals I spoke with, which she gave. Shortly after my discussion with Nancy, I called back and left a voice mail message for the dentist, Dr. Steve Krendl. I left voicemail stating that I would like to speak with him in regards to the office staff and their obvious lack of agreement on how the office bills their patients.

The following day, 3/30/2010, I received a call from Nancy stating that they felt I was no longer a good "fit" for Hopewell Dental Care and requested that I go elsewhere.

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It was unfortunate that I ended up feeling the need to post a complaint to such a reputable institution, but I felt this unprofessional and unacceptable behavior needed addressed on a higher level than what either myself or Hopewell Dental Care management could provide. I would not recommend Hopewell Dental Care to anyone after this experience.

2
★★☆☆☆

This is the complaint I submitted to the BBB in regards to his office staff...

-

I had scheduled a dental appointment for a cleaning and an invisalign consultation the week of 03/15/2010. I was notified by New Patient Coordinator Melissa that the costs of invisalign can vary dependent on the severity of the dental issues, and also stated that Hopewell Dental Care would be able to financially work with me on the cost of the dental work if I could not receive financing. I scheduled an appointment for 3/27/2010, which went well and the dental staff was kind and friendly. At that time, Nancy (the employee who handles invisalign cases) stated the same thing regarding the financing. I posed numerous questions regarding financing and the alternative methods of payment if financing wasn't approved. I asked numerous questions because I wanted to be certain of the options. I received identical feedback that consistent of the same message, Hopewell Dental Care would be willing to work with me if financing wasn't available for me. After my discussion with Nancy, I had scheduled an appointment on 3/31/2010 to conduct impressions of my teeth to send to invisalign so they could analyze and formulate a price.

On 3/29/2010, I received a call from Carla, the finance employee, confirming the appointment as well as finance options. She then stated that everything I was told in regards to Hopewell Dental Care financially working with me was false and said that there was an obvious misunderstanding, and the set cost was $4,900 ($2,000 more than what Melissa had originally said it could be for a minor case). I asked her to run my credit to see if I was eligible for financing before we were to continue the conversation regarding alternative options of financing.

I spoke with Carla a couple hours after our initial conversation about financing and she stated that I wasn't approved for enough financing to cover the invisalign treatment. I explained to her what the two previous employees (Melissa and Nancy) had said in regards to the assistance Hopewell Dental Care could provide in special cases. She said that there was no types of options available and explained that there was no way they could assist me regardless of what the other two employees had said. At one point she stated that I ??misunderstood?.

I asked for the names of the individuals I spoke with, which she gave. Shortly after my discussion with Nancy, I called back and left a voice mail message for the dentist, Dr. Steve Krendl. I left voicemail stating that I would like to speak with him in regards to the office staff and their obvious lack of agreement on how the office bills their patients.

The following day, 3/30/2010, I received a call from Nancy stating that they felt I was no longer a good "fit" for Hopewell Dental Care and requested that I go elsewhere.

-

It was unfortunate that I ended up feeling the need to post a complaint to such a reputable institution, but I felt this unprofessional and unacceptable behavior needed addressed on a higher level than what either myself or Hopewell Dental Care management could provide. I would not recommend Hopewell Dental Care to anyone after this experience.

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