Tara H. Ransdell, OD

★☆☆☆☆
  • 7727 West Deer Valley Road Suite E200

    Peoria, AZ 85382

    Map & Directions
  • 623-376-9070

About Tara H. Ransdell, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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POOR COMMUNICATION! DIDN'T MEET MY NEEDS AT ALL!

This was my first vision appt ever with Tara H. Ransdell. They were on my insurance plan and within walking distance to my home so I picked them. At first everything seemed good. I waited quite some time for my appt but we all know that isn't uncommon in a Dr office. The Dr was complained to me that it because of a difficult child she was dealing with. Understandable except she used that same excuse on my 2nd appt.

I needed glasses for work, reading the computer, paperwork etc and didn't want to use readers that I had to take on and off all the time.

I knew about progressive lenses and wanted to try them. Even after describing my needs she offered no other suggestions (apparently there are computer glasses that are HALF as expensive)

My new glasses arrived and over the next year I was in and out of their office 8-10 times complaining of headaches. Each and every time all the front office. AFter 2 or 3 times don't you think they would realize there was a problem other than how the frames fit my head? At one point when I went in again Natasha the front office girl said "we've loosened them all we can there's nothing else we can do". Ummm... HELLO? I'm complaining of headaches from wearing the glasses EVERY TIME and I can't wear them - and there's nothing you can do? They cost $1000 between insurance and my out of pocket expense of $250?

On top of going back multiple times, my frames ended up being defective. I don't blame them for this, nor was it my fault. There were crystals in the frames that kept falling out. I replaced the frames 3 times over a 3-4 month period and on the 3rd time Natasha said she would contact the mfg. and call me back Thurs. which was 3 days later. Three WEEKS later I hadn't heard from them and I finally contact her. When I went in she said that the mfg. would pay for 50% towards new frames, and I got pretty upset. I had already paid $250 out of pocket (not to mention the ins. co. paid approx $800) and she wants me to pay more? Eventually we picked out new frames at no cost to me and sent them for new lenses.

When I finally got the new glasses,, I called and told them they weren't working, huh big surprise? If I was getting headaches from the old ones, perhaps putting the same lenses in new frames isn't the smartest idea? Natasha that I normally dealt with wasn't there when I called, and I was told she would call me back in a week when she returned... what no one else can help me but her?

When she finally called me back I was told sorry...' you are over the 1 yr warranty and we can't do anything, but you can set up another appt.... which i did but there wasn't an appt for a month .

All the times that I was in their complaining and they never ONCE suggested anything other than adjusting the frames. My vision got worse being in their care for a year.

When I went to the 2nd exam, I sat for quite some time waiting, when the Dr. Tara Ransdell came in guess what she said was the delay? A difficult child. Is is just coincidence that my appt followed difficult children, and honestly should a dr. be talking of other patients that way?

Anyway- upon my 2nd appt I asked her if she was aware I had been in there 8-10 times throughout the last year with headaches, and she just ignored me - SHE DIDN'T SAY A WORD IN RESPONSE... I wish I would have got up and walked out! After the exam she prescribed me 2.5 strength readers... not progressive lenses, not computer glasses.. NORMAL READERS.

Which I trustfully believed would work because i was completely inexperienced and who am I to doubt a dr. I actually had to go out and purchase them because they didn't have any in their office. Readers are suppose to be free through a vision dr. by the way. But I had to go find them and purchase them myself. When I got to work the next morning I put them on and COULDN'T EVEN READ my computer monitor...CLEARLY - SHE HAD NO CONCERN FOR MY NEEDS AND JUST BLEW ME OFF... but guess what? She collected my co-pay and the insurance payment.

What I needed and asked for was something for work, that I could read my computer and other paperwork... Did she just ignore my needs?

I could have bought 60 pairs of readers with the $250 I spent for nothing that I can use.

Now I am seeing another DR. at Union Hills/91 Ave whose the best ever compared to my experience above.

1
★☆☆☆☆

POOR COMMUNICATION! DIDN'T MEET MY NEEDS AT ALL!

This was my first vision appt ever with Tara H. Ransdell. They were on my insurance plan and within walking distance to my home so I picked them. At first everything seemed good. I waited quite some time for my appt but we all know that isn't uncommon in a Dr office. The Dr was complained to me that it because of a difficult child she was dealing with. Understandable except she used that same excuse on my 2nd appt.

I needed glasses for work, reading the computer, paperwork etc and didn't want to use readers that I had to take on and off all the time.

I knew about progressive lenses and wanted to try them. Even after describing my needs she offered no other suggestions (apparently there are computer glasses that are HALF as expensive)

My new glasses arrived and over the next year I was in and out of their office 8-10 times complaining of headaches. Each and every time all the front office. AFter 2 or 3 times don't you think they would realize there was a problem other than how the frames fit my head? At one point when I went in again Natasha the front office girl said "we've loosened them all we can there's nothing else we can do". Ummm... HELLO? I'm complaining of headaches from wearing the glasses EVERY TIME and I can't wear them - and there's nothing you can do? They cost $1000 between insurance and my out of pocket expense of $250?

On top of going back multiple times, my frames ended up being defective. I don't blame them for this, nor was it my fault. There were crystals in the frames that kept falling out. I replaced the frames 3 times over a 3-4 month period and on the 3rd time Natasha said she would contact the mfg. and call me back Thurs. which was 3 days later. Three WEEKS later I hadn't heard from them and I finally contact her. When I went in she said that the mfg. would pay for 50% towards new frames, and I got pretty upset. I had already paid $250 out of pocket (not to mention the ins. co. paid approx $800) and she wants me to pay more? Eventually we picked out new frames at no cost to me and sent them for new lenses.

When I finally got the new glasses,, I called and told them they weren't working, huh big surprise? If I was getting headaches from the old ones, perhaps putting the same lenses in new frames isn't the smartest idea? Natasha that I normally dealt with wasn't there when I called, and I was told she would call me back in a week when she returned... what no one else can help me but her?

When she finally called me back I was told sorry...' you are over the 1 yr warranty and we can't do anything, but you can set up another appt.... which i did but there wasn't an appt for a month .

All the times that I was in their complaining and they never ONCE suggested anything other than adjusting the frames. My vision got worse being in their care for a year.

When I went to the 2nd exam, I sat for quite some time waiting, when the Dr. Tara Ransdell came in guess what she said was the delay? A difficult child. Is is just coincidence that my appt followed difficult children, and honestly should a dr. be talking of other patients that way?

Anyway- upon my 2nd appt I asked her if she was aware I had been in there 8-10 times throughout the last year with headaches, and she just ignored me - SHE DIDN'T SAY A WORD IN RESPONSE... I wish I would have got up and walked out! After the exam she prescribed me 2.5 strength readers... not progressive lenses, not computer glasses.. NORMAL READERS.

Which I trustfully believed would work because i was completely inexperienced and who am I to doubt a dr. I actually had to go out and purchase them because they didn't have any in their office. Readers are suppose to be free through a vision dr. by the way. But I had to go find them and purchase them myself. When I got to work the next morning I put them on and COULDN'T EVEN READ my computer monitor...CLEARLY - SHE HAD NO CONCERN FOR MY NEEDS AND JUST BLEW ME OFF... but guess what? She collected my co-pay and the insurance payment.

What I needed and asked for was something for work, that I could read my computer and other paperwork... Did she just ignore my needs?

I could have bought 60 pairs of readers with the $250 I spent for nothing that I can use.

Now I am seeing another DR. at Union Hills/91 Ave whose the best ever compared to my experience above.

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