Thomas C. Stinnett, MD

★★★☆☆

About Thomas C. Stinnett, MD

Categories
  • Psychiatrists

Health & Medical

Health & Medical
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Doctor's comments and responses seemed "canned". Attempts to use humor with a depressed person were poorly timed. After the session, I waited at the window to pay for at least 10-15 minutes while his nurse or secretary hid in a hallway, out of sight but not out of earshot (stupid?) talking about different kinds of water heaters for her house, how much installation would cost, etc., etc. She never appeared; I had to leave. I'm the patient, the consumer, right? The most important member of the health team? It was nearly 7:00 p.m. My 4:30 appointment began just a little late; it lasted for about 25 minutes. $165.00 later, I was standing there hoping the secretary would take my money before she started asking about having a room added. It was the end of the day; I was tired; I was feeling down about some of the things the doctor and I had talked about. None of this mattered to the receptionist. She was completely absorbed with her water heater. I think it would only have mattered to her if it had affected her directly. This is no way to treat a psychiatric - or any other kind of patient - or person, e.g. a guest in your home, for example. But it was just fine with the receptionist and, I suppose, Dr. Stinnett since he obviously permits of this kind of behavior, this orientation and philosophy to patient care on the part of his employees. Isn't it interesting that physicians and their employees rely on patients for their incomes, yet it is patients who wait, and wait, and wait for appointments, to be seen, to be respected. Perhaps it is because we do not demand it; I don't know. Patients - any patient - deserve to be treated better than this. The woods are full of good therapists, and they do not have to have "M.D." behind their name to be effective psychotherapists. I am disappointed and truly sorry that I can't recommed this particular practice.

0
★☆☆☆☆

Doctor's comments and responses seemed "canned". Attempts to use humor with a depressed person were poorly timed. After the session, I waited at the window to pay for at least 10-15 minutes while his nurse or secretary hid in a hallway, out of sight but not out of earshot (stupid?) talking about different kinds of water heaters for her house, how much installation would cost, etc., etc. She never appeared; I had to leave. I'm the patient, the consumer, right? The most important member of the health team? It was nearly 7:00 p.m. My 4:30 appointment began just a little late; it lasted for about 25 minutes. $165.00 later, I was standing there hoping the secretary would take my money before she started asking about having a room added. It was the end of the day; I was tired; I was feeling down about some of the things the doctor and I had talked about. None of this mattered to the receptionist. She was completely absorbed with her water heater. I think it would only have mattered to her if it had affected her directly. This is no way to treat a psychiatric - or any other kind of patient - or person, e.g. a guest in your home, for example. But it was just fine with the receptionist and, I suppose, Dr. Stinnett since he obviously permits of this kind of behavior, this orientation and philosophy to patient care on the part of his employees. Isn't it interesting that physicians and their employees rely on patients for their incomes, yet it is patients who wait, and wait, and wait for appointments, to be seen, to be respected. Perhaps it is because we do not demand it; I don't know. Patients - any patient - deserve to be treated better than this. The woods are full of good therapists, and they do not have to have "M.D." behind their name to be effective psychotherapists. I am disappointed and truly sorry that I can't recommed this particular practice.

Pros: Nicely appointed waiting room and physician's office.

Cons: Interpersonally ignorant, self-centered, non-patient oriented staff.

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Dr. Stinnett is, in my estimation, a fine psychiatrist. Unfortunately, his office staff leave much to be desired. Promises to return calls go unfulfilled. Requests for medication refills "wait" until it is convenient for one of the office staff to contact the pharmacy (or return the pharmacy's faxed request). This "wait" is invariably in excess of 24 hours. Once, when I felt an urgent need to speak with Dr. Stinnett, the request was accepted by one office staff member (E). She promised to contact Dr. Stinnett. This pt. never heard from him, nor from her. My guess is that, while it is his responsibility to be, Dr. Stinnett is unaware of the sub-standard behavior of some of his office staff members toward some of his patients. This is unfortunate for Dr. Stinnett, his patients and his practice. He deserves better support from his staff than his receives. To a patient, treatment, both medical and social, comes not only from the physician, but from everyone employed by him to care for his/her patients. Perhaps this, and other examples like it, are why the Veterans Administration Medical System receives consistently higher patient ratings than those provided to private practioners and hospitals. In Little Rock Psychiatry's case, there is room for improvement.

1
★★★☆☆

Dr. Stinnett is, in my estimation, a fine psychiatrist. Unfortunately, his office staff leave much to be desired. Promises to return calls go unfulfilled. Requests for medication refills "wait" until it is convenient for one of the office staff to contact the pharmacy (or return the pharmacy's faxed request). This "wait" is invariably in excess of 24 hours. Once, when I felt an urgent need to speak with Dr. Stinnett, the request was accepted by one office staff member (E). She promised to contact Dr. Stinnett. This pt. never heard from him, nor from her. My guess is that, while it is his responsibility to be, Dr. Stinnett is unaware of the sub-standard behavior of some of his office staff members toward some of his patients. This is unfortunate for Dr. Stinnett, his patients and his practice. He deserves better support from his staff than his receives. To a patient, treatment, both medical and social, comes not only from the physician, but from everyone employed by him to care for his/her patients. Perhaps this, and other examples like it, are why the Veterans Administration Medical System receives consistently higher patient ratings than those provided to private practioners and hospitals. In Little Rock Psychiatry's case, there is room for improvement.

Pros: Knowledgable and caring physician and psychiatrist - when you can speak with him.

Cons: Office staff seems disorganized. They are insensitive and unresponsive to patients' needs.

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Dr. Stinnett seems to be a capable and compassionate doctor. In contrast, his staff seems surprisingly unconcerned about patients' needs. How unfortunate that, when someone finally makes the decision to consult a psychiatrist, his staff sabotages and negates his clinical efforts by providing care and support that is 180 degrees out of phase with the physician's approach to treatment. Dr. Stinnett's practice would benefit from having nurses/receptionists/assistants who know how to let patients know that they care as much as the doctor does.

1
★★☆☆☆

Dr. Stinnett seems to be a capable and compassionate doctor. In contrast, his staff seems surprisingly unconcerned about patients' needs. How unfortunate that, when someone finally makes the decision to consult a psychiatrist, his staff sabotages and negates his clinical efforts by providing care and support that is 180 degrees out of phase with the physician's approach to treatment. Dr. Stinnett's practice would benefit from having nurses/receptionists/assistants who know how to let patients know that they care as much as the doctor does.

Pros: Good physician.

Cons: Uncaring staff.

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This physician is skillful, kind, respectful, concerned and compassionate. He seems to be very "up to date" in terms of his profession, and always takes the time to explain his rationale for treatment. His treatment and suggestions have helped me improve my overall quality of life.

2
★★★★★

This physician is skillful, kind, respectful, concerned and compassionate. He seems to be very "up to date" in terms of his profession, and always takes the time to explain his rationale for treatment. His treatment and suggestions have helped me improve my overall quality of life.

Pros: All good

Cons: None noted

 

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