Thomas, Dennis L, Md - Kentwood Square Medical Ctr

★☆☆☆☆
  • 2500 New Kent Hwy

    Quinton, VA 23141

    Map & Directions
  • 804-932-4388

About Thomas, Dennis L, Md - Kentwood Square Medical Ctr

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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My daughter WAS a patient of the practice. She was diagnosed with Post Traumatic Stress Disorder after her father, my husband, was killed tragically. Dr. Thomas was our PCP for two years until our rights were violated in more than one way. Upon her last appointment, the doctor came in and assessed her; noted, he is not a Psychiatrist yet was providing my child with the medicine previously perscribed to her by a specialist. My insurance changed and I had to find a new Psychiatrist, yet in the meantime, Dr. Thomas covered her medicine for over three months. The first issue we had was when we were at her last appointment; I notified them she had an appointment set up with a new specialist and would be seen by them as soon as the appointment arrived. Unfortunately, it was a three month wait for this Pediatric Psychiatrist. Six days prior to her Specialist appointment, Dr. Thomas REFUSED to treat my daughter. All he had to do was continue her medicine for 6 days, I even had her new doctor's office and the pharmacy call and verify the appointment. He called me on the phone after I spent all morning in tears, worrying about the safety of my child, for she is on a medicine that she cannot just STOP taking. The scariest possible side effects of ceasing the meds are suicidal thoughts and severe depression. He covered her for all that time, knowing when her appointment was, and abruptly got a severe attitude with me, her therapist, and her school (she goes to a private school that administers the medicine during the day). I called them repeatedly and requested to speak with him directly yet had nurses being "the messenger". He directly put my daughter's well being and health at risk! When he finally called me back, his attitude was the most unprofessional I have ever witnessed, I actually started recording all of the incoming calls after the first nurse called me because if anything happened to my child, I needed an answer of why he would not treat her for another six days. Finally, he called in the medicine; even though I was polite to him over the phone, his attitude was unforgiving. In the end, he only called in half of the dosage needed. Thank God for good people in this world because the pharmacy called and THEY COVERED HER MEDICINE FOR THE OTHER DAYS. The pharmicist told me that what the doctor was doing, was putting my daughter's life in danger. He said that he could not stand by and take a chance on this happening. Why did he do what he did? I have no idea! Up until that point, I thought he had always conductd himself in a very professional manner; I also have to note that his personal nurse is outstanding. She is a wonderful woman and has a great bedside manner. What really put the icing on the cake was what came out within our new appointment. When speaking to my daughter, who is a teenager, about what happened, she asked me why he did what he did. I told her that I was not given an answer; not once was I told directly why he had the right to stop treatment in a justifiable manner. She told me that she was glad that she did not have to return; upon asking why, her response infuriated me! She noted that the last time she saw him, she went to the restroom (which I remember) while I sat in the office assigned to us. She said that he stood at the counter (which is open to all of the other patients in the office) and told the nurse, "This child is troubled; she lost her dad a few years ago and has severe depression issues". I asked her why she did not tell me at the time and she said that she knew I would have confronted him immediately. She was embarrassed and told her new doctor that she felt really ashamed and judged. I cried when hearing how she felt, knowing a professional caused it made it worse. We are supposed to entrust our physicians with our lives; I have never felt so violated and could not imagine how she felt when walking out the bathroom, hearing her talked about as if there was something wrong with her. I honestly cannot get the words she spoke out of my head "I felt ashamed". This practice may be right for some of you reading this, yet I felt the need to share this story. Had I known about it when it occurred, the proper people would have been called to protect her HIPPA rights. As far as promptness, I cannot say anything negative; they have always been attentive when any of my kids needed to be seen. Again, I know that everyone is entitled to their opinion, yet these are mere facts. I do hope that no one has to ever expience a simlilar situation, in any doctor's office. I know this is lengthy, yet I cannot stress how significant it is to let those who are reading this, how my daughter felt when he said what he did and made this child worry about not having her medicine. my child's best wishes were not accounted for!

1
★☆☆☆☆

My daughter WAS a patient of the practice. She was diagnosed with Post Traumatic Stress Disorder after her father, my husband, was killed tragically. Dr. Thomas was our PCP for two years until our rights were violated in more than one way. Upon her last appointment, the doctor came in and assessed her; noted, he is not a Psychiatrist yet was providing my child with the medicine previously perscribed to her by a specialist. My insurance changed and I had to find a new Psychiatrist, yet in the meantime, Dr. Thomas covered her medicine for over three months. The first issue we had was when we were at her last appointment; I notified them she had an appointment set up with a new specialist and would be seen by them as soon as the appointment arrived. Unfortunately, it was a three month wait for this Pediatric Psychiatrist. Six days prior to her Specialist appointment, Dr. Thomas REFUSED to treat my daughter. All he had to do was continue her medicine for 6 days, I even had her new doctor's office and the pharmacy call and verify the appointment. He called me on the phone after I spent all morning in tears, worrying about the safety of my child, for she is on a medicine that she cannot just STOP taking. The scariest possible side effects of ceasing the meds are suicidal thoughts and severe depression. He covered her for all that time, knowing when her appointment was, and abruptly got a severe attitude with me, her therapist, and her school (she goes to a private school that administers the medicine during the day). I called them repeatedly and requested to speak with him directly yet had nurses being "the messenger". He directly put my daughter's well being and health at risk! When he finally called me back, his attitude was the most unprofessional I have ever witnessed, I actually started recording all of the incoming calls after the first nurse called me because if anything happened to my child, I needed an answer of why he would not treat her for another six days. Finally, he called in the medicine; even though I was polite to him over the phone, his attitude was unforgiving. In the end, he only called in half of the dosage needed. Thank God for good people in this world because the pharmacy called and THEY COVERED HER MEDICINE FOR THE OTHER DAYS. The pharmicist told me that what the doctor was doing, was putting my daughter's life in danger. He said that he could not stand by and take a chance on this happening. Why did he do what he did? I have no idea! Up until that point, I thought he had always conductd himself in a very professional manner; I also have to note that his personal nurse is outstanding. She is a wonderful woman and has a great bedside manner. What really put the icing on the cake was what came out within our new appointment. When speaking to my daughter, who is a teenager, about what happened, she asked me why he did what he did. I told her that I was not given an answer; not once was I told directly why he had the right to stop treatment in a justifiable manner. She told me that she was glad that she did not have to return; upon asking why, her response infuriated me! She noted that the last time she saw him, she went to the restroom (which I remember) while I sat in the office assigned to us. She said that he stood at the counter (which is open to all of the other patients in the office) and told the nurse, "This child is troubled; she lost her dad a few years ago and has severe depression issues". I asked her why she did not tell me at the time and she said that she knew I would have confronted him immediately. She was embarrassed and told her new doctor that she felt really ashamed and judged. I cried when hearing how she felt, knowing a professional caused it made it worse. We are supposed to entrust our physicians with our lives; I have never felt so violated and could not imagine how she felt when walking out the bathroom, hearing her talked about as if there was something wrong with her. I honestly cannot get the words she spoke out of my head "I felt ashamed". This practice may be right for some of you reading this, yet I felt the need to share this story. Had I known about it when it occurred, the proper people would have been called to protect her HIPPA rights. As far as promptness, I cannot say anything negative; they have always been attentive when any of my kids needed to be seen. Again, I know that everyone is entitled to their opinion, yet these are mere facts. I do hope that no one has to ever expience a simlilar situation, in any doctor's office. I know this is lengthy, yet I cannot stress how significant it is to let those who are reading this, how my daughter felt when he said what he did and made this child worry about not having her medicine. my child's best wishes were not accounted for!

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Thomas, Dennis L, Md - Kentwood Square Medical Ctr Office Locations:

804-932-4388

2500 New Kent Hwy

Quinton, AL, VA 23141

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804-966-2255

9010 Pocahontas Trail

Providence Forge, VA, VA 23140

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