Thompson, Joann M, Dds - A Brighter Smile

★★★☆☆
  • 1410 Colonial Life Blvd W Ste 160

    Columbia, SC 29210

    Map & Directions
  • 803-239-2200

About Thompson, Joann M, Dds - A Brighter Smile

Categories

Health & Medical

Health & Medical
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The only problem I ever had was with this crown that Dr Thompson installed.

The crown suddenly came off 4 times. Dr Thompson refused to take responsibility for her work. I told her the tooth didnt feel right and she just kept gluing it back. After the last time when she used a different/stronger glue, she informed me that if it happened again I would need a new crown. I suggested just go ahead and correct her work which I already paid for. After this exchange her office stopped setting cleaning appointments or any other follow ups with me. It was as if her expectation was that if she had to fix her work then she would rather loose me as a customer.

1
★☆☆☆☆

The only problem I ever had was with this crown that Dr Thompson installed.

The crown suddenly came off 4 times. Dr Thompson refused to take responsibility for her work. I told her the tooth didnt feel right and she just kept gluing it back. After the last time when she used a different/stronger glue, she informed me that if it happened again I would need a new crown. I suggested just go ahead and correct her work which I already paid for. After this exchange her office stopped setting cleaning appointments or any other follow ups with me. It was as if her expectation was that if she had to fix her work then she would rather loose me as a customer.

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After having been to an area dentist who is -- putting it politely -- quite eccentric, Dr. Thompson and her staff were amiable, capable and worth the wait. Dr. Thompson and much of her staff are minorities, but never in my time there have I felt unwelcome. As her patient, she has helped me immensely with the removal of an improperly installed "permanent" retainer that had been installed by my previous dentist. She found a low grade sinus infection that my GP had ignored. She helped me whiten my teeth at a lower cost than my previous dentist.

Furthermore, her staff is generally amiable and approachable. They've been extraordinary to me every visit. Any time the hygienists have chastised me over some deficiency in my personal dental care (those things that are my own responsibility between visits), they've been done gently and the hygienists are still been pleasant about it. They're willing to talk to you about dental health, and they're very easy to joke around with about most things.

I've had no issues with ANYONE here. There have been times when the waits are longer than expected, but you have to figure out the times of year and days of the week with the least amount of hassle. Saturdays, depending on the time of year, can be VERY popular days to schedule an appointment. She's a popular dentist because her work is great, her staff is awesome, and her pricing is fair. If they cannot meet a certain need in their office, they will refer you to a specialist.

5
★★★★★

After having been to an area dentist who is -- putting it politely -- quite eccentric, Dr. Thompson and her staff were amiable, capable and worth the wait. Dr. Thompson and much of her staff are minorities, but never in my time there have I felt unwelcome. As her patient, she has helped me immensely with the removal of an improperly installed "permanent" retainer that had been installed by my previous dentist. She found a low grade sinus infection that my GP had ignored. She helped me whiten my teeth at a lower cost than my previous dentist.

Furthermore, her staff is generally amiable and approachable. They've been extraordinary to me every visit. Any time the hygienists have chastised me over some deficiency in my personal dental care (those things that are my own responsibility between visits), they've been done gently and the hygienists are still been pleasant about it. They're willing to talk to you about dental health, and they're very easy to joke around with about most things.

I've had no issues with ANYONE here. There have been times when the waits are longer than expected, but you have to figure out the times of year and days of the week with the least amount of hassle. Saturdays, depending on the time of year, can be VERY popular days to schedule an appointment. She's a popular dentist because her work is great, her staff is awesome, and her pricing is fair. If they cannot meet a certain need in their office, they will refer you to a specialist.

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This doctor is extremely rude and impatient. She has a horrible bedside manner, and her staff is improfessional.

1
★☆☆☆☆

This doctor is extremely rude and impatient. She has a horrible bedside manner, and her staff is improfessional.

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0 out of 1 people found this review helpful.

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Run!!!!!! Do not go to this dentist. This lady is money hungry and has no bedside manner. They treated me like I was poison. Unfortunately I had not been to the dentist in a while. My teeth required a lot of work. She took one look at me and said Oh no we have to get you cleaned up before I can make an assessment. I never saw her again. From that point on I was given to the hygienist (who is very nice but not a dentist). Every time I came in for an appointment the uppity ghetto staff would always tell me "your insurance hasn't paid yet!" One time I even had to be humiliated and sit until they called my insurance company to verify I was paying the right copay. Finally after months of humiliation I had had enough. I found another dentist and found out that not only had my issues been misdiagnosed but I have several teeth that are infected and must be removed. Thanks Dr. Thompson. God don't like ugly so I know one day you and your staff will get what you deserve!!!!!!!!!!!!!!!!!

1
★☆☆☆☆

Run!!!!!! Do not go to this dentist. This lady is money hungry and has no bedside manner. They treated me like I was poison. Unfortunately I had not been to the dentist in a while. My teeth required a lot of work. She took one look at me and said Oh no we have to get you cleaned up before I can make an assessment. I never saw her again. From that point on I was given to the hygienist (who is very nice but not a dentist). Every time I came in for an appointment the uppity ghetto staff would always tell me "your insurance hasn't paid yet!" One time I even had to be humiliated and sit until they called my insurance company to verify I was paying the right copay. Finally after months of humiliation I had had enough. I found another dentist and found out that not only had my issues been misdiagnosed but I have several teeth that are infected and must be removed. Thanks Dr. Thompson. God don't like ugly so I know one day you and your staff will get what you deserve!!!!!!!!!!!!!!!!!

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0 out of 1 people found this review helpful.

.

This dental office is AMAZING--highest quality work and the most cordial staff you have ever experienced in your life! The customer service here is the best I have ever seen anywhere. From Dr. Thompson herself to the technicians to the receptionists, these folks actually make going to the dentist a pleasurable experience. I have had several crowns made here and the whole process was completely unsatisfactory, unlike other experiences I have had in the past.

5
★★★★★

This dental office is AMAZING--highest quality work and the most cordial staff you have ever experienced in your life! The customer service here is the best I have ever seen anywhere. From Dr. Thompson herself to the technicians to the receptionists, these folks actually make going to the dentist a pleasurable experience. I have had several crowns made here and the whole process was completely unsatisfactory, unlike other experiences I have had in the past.

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1 out of 1 people found this review helpful.

 

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