University of Michigan Health: Castillo Jennifer E MD

★★★★☆

About University of Michigan Health: Castillo Jennifer E MD

Health & Medical

Health & Medical
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I didn't have any trouble with Dr. Castillo as my doctor. However, in 2013, the office billed me for an appt from 2011 that should have been fully covered by insurance. I had different insurance at that time, so I had to do some digging to get all my insurance info together. After multiple calls, I was unable to get the issue resolved. They turned me over to a debt collector. They have since admitted (in 2014) that they received a payment from my insurance company to pay for the appointment back in 2012, but that it was not properly credited. They have been unable to properly apply this credit, and the debt collector keeps calling. Going to the Saline Health Center is definitely not worth the hassle...

2
★★☆☆☆

I didn't have any trouble with Dr. Castillo as my doctor. However, in 2013, the office billed me for an appt from 2011 that should have been fully covered by insurance. I had different insurance at that time, so I had to do some digging to get all my insurance info together. After multiple calls, I was unable to get the issue resolved. They turned me over to a debt collector. They have since admitted (in 2014) that they received a payment from my insurance company to pay for the appointment back in 2012, but that it was not properly credited. They have been unable to properly apply this credit, and the debt collector keeps calling. Going to the Saline Health Center is definitely not worth the hassle...

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I have been a patient of Dr. Crump's for nearly 8 years. One of the things I am most impressed with is the fact that whenever I feel like something isn't quite right, he's always encouraged me to just send him an email. This way, he can tell me I need to make an appointment, call me in a prescription if warranted, or tell me it's likely nothing to worry about as needed. I don't have to call in and leave a message for the nurse and wait for her to call me back and then go through him. Also, he ALWAYS takes his own calls after hours, not just whomever is the "on call" doctor that night. When I tell friends and family about this great benefit, none of them can believe it and wonder why their doctor won't do the same thing.

I started going to Saline Health Center after my child became a patient of another doctor there, pediatrician Jill Noble. She is wonderful, warm, very thorough and patient.

Dr. Park, another pediatrician we've seen when Dr. Noble wasn't available, is also an excellent pediatrician and also highly recommended.

The one thing I have found about this clinic is when I have called to talk to the nurse about a concern, sometimes it has taken several hours to get a return phone call from the nurse. The doctors themselves are very quick to call back as soon as they can.

Staff there is pleasant and efficient.

4
★★★★☆

I have been a patient of Dr. Crump's for nearly 8 years. One of the things I am most impressed with is the fact that whenever I feel like something isn't quite right, he's always encouraged me to just send him an email. This way, he can tell me I need to make an appointment, call me in a prescription if warranted, or tell me it's likely nothing to worry about as needed. I don't have to call in and leave a message for the nurse and wait for her to call me back and then go through him. Also, he ALWAYS takes his own calls after hours, not just whomever is the "on call" doctor that night. When I tell friends and family about this great benefit, none of them can believe it and wonder why their doctor won't do the same thing.

I started going to Saline Health Center after my child became a patient of another doctor there, pediatrician Jill Noble. She is wonderful, warm, very thorough and patient.

Dr. Park, another pediatrician we've seen when Dr. Noble wasn't available, is also an excellent pediatrician and also highly recommended.

The one thing I have found about this clinic is when I have called to talk to the nurse about a concern, sometimes it has taken several hours to get a return phone call from the nurse. The doctors themselves are very quick to call back as soon as they can.

Staff there is pleasant and efficient.

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The medical director for Saline Health Center is Dr. John Crump. He completed a residency in internal medicine and a fellowship in infectious diseases. Not only is Dr. Crump a brilliant man, he is a true healer. In a time when most physicians spend less than 3 minutes in a patients room, Dr. Crump spends 3 minutes just saying "hi." A visit with Dr. Crump usually takes about 25 minutes and includes an interview (he actually looks at you AND listens to you) and an examination (depending on the purpose of your visit.) For sick visits, I have never had to wait for more than 24 hours to get into the office. I have recommended this Dr. to several family members and all who have switched are just as satisfied as I am.
Additionally, the center has a lab for drawing blood and other simple tests so the center is very much a "full-service" location.

PROS: Incredible Physician, Fantastic Staff, Easy Scheduling
CONS: Have not found one yet

5
★★★★★

The medical director for Saline Health Center is Dr. John Crump. He completed a residency in internal medicine and a fellowship in infectious diseases. Not only is Dr. Crump a brilliant man, he is a true healer. In a time when most physicians spend less than 3 minutes in a patients room, Dr. Crump spends 3 minutes just saying "hi." A visit with Dr. Crump usually takes about 25 minutes and includes an interview (he actually looks at you AND listens to you) and an examination (depending on the purpose of your visit.) For sick visits, I have never had to wait for more than 24 hours to get into the office. I have recommended this Dr. to several family members and all who have switched are just as satisfied as I am.
Additionally, the center has a lab for drawing blood and other simple tests so the center is very much a "full-service" location.

PROS: Incredible Physician, Fantastic Staff, Easy Scheduling
CONS: Have not found one yet

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