Vail, Douglas, Dds - North Central Dental Svc

★★★★☆

About Vail, Douglas, Dds - North Central Dental Svc

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Health & Medical
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I have been a patient for 10+ years. I have noticed a decline in the office professionalism over the last several years. I was extremely offended by the conversation going on in the front desk area on my last visit. I understand that

3
★★★★★

I have been a patient for 10+ years. I have noticed a decline in the office professionalism over the last several years. I was extremely offended by the conversation going on in the front desk area on my last visit. I understand that

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I was having dental pain which turned out to be an infection all the way down into my jaw. I was given antibiotics and pain meds. After taking the pain meds as prescribed I ran out late Friday night. I tried to go without but had to call Dr. Vail Sat. and ask for more. I left several messages. After sitting in the ER and making a trip to the pharmacy we returned late Sat. evening to discover he had tried to call and left a refill at the pharmacy we were at, but they were informed not to tell me it was there as Dr. Vail decided that I was a drug addict. He called me a "lying sack of sh_ _" over the phone because I said my wife was out of town earlier in the day as she works in Plano and we live in Denton and only have one vehicle. He claimed that I was setting it up to force him to call in the meds instead of coming to see him because he didn't believe I was without transportation. Our phone system (Verizon) which shows up on the tv didn't show any calls from him until around 6pm and he said I was lying and just didn't answer the phone when he called around 1pm. We have been having problems with the phone system lately and can't help the way it's working but that doesn't make me a liar. He told my wife over the phone that the way I was raising my voice and acting upset over him calling me a "lying sack of sh_ _" was another example of drug addiction. Now I'm a drug addict because it upsets me to be called a liar. He also said that I need mental help. It was very unprofessional of him to talk to me that way even if he did try to back track the remark. He needs mental help. I'm putting money in this man's pocket so he can call me a liar??? I've never had any doctor or dentist talk to me that way. I will never go back there and do NOT recommend this dentist.

1
★☆☆☆☆

I was having dental pain which turned out to be an infection all the way down into my jaw. I was given antibiotics and pain meds. After taking the pain meds as prescribed I ran out late Friday night. I tried to go without but had to call Dr. Vail Sat. and ask for more. I left several messages. After sitting in the ER and making a trip to the pharmacy we returned late Sat. evening to discover he had tried to call and left a refill at the pharmacy we were at, but they were informed not to tell me it was there as Dr. Vail decided that I was a drug addict. He called me a "lying sack of sh_ _" over the phone because I said my wife was out of town earlier in the day as she works in Plano and we live in Denton and only have one vehicle. He claimed that I was setting it up to force him to call in the meds instead of coming to see him because he didn't believe I was without transportation. Our phone system (Verizon) which shows up on the tv didn't show any calls from him until around 6pm and he said I was lying and just didn't answer the phone when he called around 1pm. We have been having problems with the phone system lately and can't help the way it's working but that doesn't make me a liar. He told my wife over the phone that the way I was raising my voice and acting upset over him calling me a "lying sack of sh_ _" was another example of drug addiction. Now I'm a drug addict because it upsets me to be called a liar. He also said that I need mental help. It was very unprofessional of him to talk to me that way even if he did try to back track the remark. He needs mental help. I'm putting money in this man's pocket so he can call me a liar??? I've never had any doctor or dentist talk to me that way. I will never go back there and do NOT recommend this dentist.

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Dr Vail has been my dentist since I moved to Dallas in the early 90's. He has never recommended unnecessary procedures, his staff is very friendly and his dental hygienist Jennifer is very good at what she does. I would not see anyone else.

5
★★★★★

Dr Vail has been my dentist since I moved to Dallas in the early 90's. He has never recommended unnecessary procedures, his staff is very friendly and his dental hygienist Jennifer is very good at what she does. I would not see anyone else.

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I've been with Dr Vail for over 10 years and would not see anyone else. He suggested changing over my silver fillings to white without any pressure. After 2 years, I finally worked up the nerve to have them replaced and love the results!

Also, all of the office staff are so very friendly and kind. I can't say enough good things about this practice.

2
★★★★★

I've been with Dr Vail for over 10 years and would not see anyone else. He suggested changing over my silver fillings to white without any pressure. After 2 years, I finally worked up the nerve to have them replaced and love the results!

Also, all of the office staff are so very friendly and kind. I can't say enough good things about this practice.

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Had gone to this dentist for years. Over the years he had gotten more impersonal and finally passed me over to his new associate without my consent. Last year when my partial broke, I could not get in to see him immediately - had to wait 4 days. His dental assistent suggested a more permanent solution! And when I got ready to have some implants I asked if he could do the procedure and he agreed. But he showed little interest or concern - he forgot the treatment plan. After a bone graft, he could not remember if he was going to do two or three implants. Finally, I decided to find someone else to do my implants that I could trust. I honestly would not recommend this dentist.

0
★☆☆☆☆

Had gone to this dentist for years. Over the years he had gotten more impersonal and finally passed me over to his new associate without my consent. Last year when my partial broke, I could not get in to see him immediately - had to wait 4 days. His dental assistent suggested a more permanent solution! And when I got ready to have some implants I asked if he could do the procedure and he agreed. But he showed little interest or concern - he forgot the treatment plan. After a bone graft, he could not remember if he was going to do two or three implants. Finally, I decided to find someone else to do my implants that I could trust. I honestly would not recommend this dentist.

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Dr vail is the kindest,most knowledgeable,friendliest dentist I have ever met. And his staff makes you feel like you are an old friend.

2
★★★★★

Dr vail is the kindest,most knowledgeable,friendliest dentist I have ever met. And his staff makes you feel like you are an old friend.

Pros: easy access, accept insurance, pretty staff

 

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