Vail Vision: Page Dennis OD

★★★★☆

About Vail Vision: Page Dennis OD

Health & Medical

Health & Medical
More choices in Edwards:
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Phan, Quynh T, Md - A V Eye Care

44804 10th St W Lancaster, CA

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A V Eye Care

42543 8th St W 101 Lancaster, CA

3.5 2
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Vail Vision has by far the worst customer service I have ever experienced. My girlfriend recently had knee surgery from a ski accident and wasn't able to drive, so I had to take her to all of her doctors appointments, including her eye

3
★★★★★

Vail Vision has by far the worst customer service I have ever experienced. My girlfriend recently had knee surgery from a ski accident and wasn't able to drive, so I had to take her to all of her doctors appointments, including her eye

.

My experience with Vail Vision was once mistake after another. I asked for my same contacts but stronger, apparently they were not available. So they ordered me others that were twice the price. They were awful and uncomfortable. When I asked if there was anything else, there was suddenly my old ones available. When I got those, they were great but they orderd the wrong ones not once but twice. Charging me for double the amount not once but twice. It has been almost 7 months and I am hoping I can have contacts that work soon. I would rather drive 2 hours to Denver to see another Dr.

0
★☆☆☆☆

My experience with Vail Vision was once mistake after another. I asked for my same contacts but stronger, apparently they were not available. So they ordered me others that were twice the price. They were awful and uncomfortable. When I asked if there was anything else, there was suddenly my old ones available. When I got those, they were great but they orderd the wrong ones not once but twice. Charging me for double the amount not once but twice. It has been almost 7 months and I am hoping I can have contacts that work soon. I would rather drive 2 hours to Denver to see another Dr.

Pros: office is nice

Cons: Dr., service, staff, billing, tardiness

 

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