Val Dounski, DDS

★★☆☆☆
  • 103 River Road Suite 105

    Edgewater, NJ 07020

    Map & Directions
  • 201-840-0045

About Val Dounski, DDS

Categories
  • Dentists

Health & Medical

Health & Medical
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have never written a review on line before this, but my situation at this dental practice was so horrific that I feel people should know before going and it's all because of one person, the office manager "Lyn" or Linda. I parked my car in the office parking lot at 10 AM and to my surprise when I left the office at 10:50 AM my car had been towed. When I went in to ask the practice manager what might have happened she expressed anger at the doctors office next door saying that they were out of control, but rather than going over to speak to them on my behalf she said I should probably go speak with them and then disappeared. I thought that she might be going over with me so I waited for her to return. Finally I got the hint and went over myself and the receptionist told me that she had told Lyn they were having a car towed and said she might want to let her patients know. Lyn told the other doctors receptionist that it wasn't "her car" and left it at that. I was absolutely livid that as a new patient Lyn did not feel it was necessary to ask the patients in the office if they had parked in one of the neighboring doctors spots by accident or perhaps they could have warned us that towing was a regular occurrence and we may want to check we were not in one of the other doctors patient parking. Instead, Lyn's logic to me was that "I was lucky it wasn't a handicapped spot or else the fine would have been double." I called the tow yard and they told me I was going to be charged $130 and that it was over a mile away. Lyn did not offer to pay the fine, she did not apologize and she did not offer to drive me the mile to my car! Finally I lost my temper and said I would never be back and that I wanted my records. She told me I would have to wait 48 hours (I have no idea why). When my husband came to pick me up and asked to speak with the doctor directly so that something could be worked out and so the doctor would understand that he had hired what they lovingly call "a practice killer," he refused to come out and then Lyn belittled my husband and told him to lower his voice when he was already speaking in a normal tone. Unfortunately the situation did escalate to loud argument between my husband and Lyn. Too put this in perspective the tow yard personel actually comforted me and said this was no way for a doctors office to treat patients and she hated towing for them because of the volatile situation. She only ended up charging me $50... they goodness I met one kind human being in this frustrating situation.

2
★★☆☆☆

have never written a review on line before this, but my situation at this dental practice was so horrific that I feel people should know before going and it's all because of one person, the office manager "Lyn" or Linda. I parked my car in the office parking lot at 10 AM and to my surprise when I left the office at 10:50 AM my car had been towed. When I went in to ask the practice manager what might have happened she expressed anger at the doctors office next door saying that they were out of control, but rather than going over to speak to them on my behalf she said I should probably go speak with them and then disappeared. I thought that she might be going over with me so I waited for her to return. Finally I got the hint and went over myself and the receptionist told me that she had told Lyn they were having a car towed and said she might want to let her patients know. Lyn told the other doctors receptionist that it wasn't "her car" and left it at that. I was absolutely livid that as a new patient Lyn did not feel it was necessary to ask the patients in the office if they had parked in one of the neighboring doctors spots by accident or perhaps they could have warned us that towing was a regular occurrence and we may want to check we were not in one of the other doctors patient parking. Instead, Lyn's logic to me was that "I was lucky it wasn't a handicapped spot or else the fine would have been double." I called the tow yard and they told me I was going to be charged $130 and that it was over a mile away. Lyn did not offer to pay the fine, she did not apologize and she did not offer to drive me the mile to my car! Finally I lost my temper and said I would never be back and that I wanted my records. She told me I would have to wait 48 hours (I have no idea why). When my husband came to pick me up and asked to speak with the doctor directly so that something could be worked out and so the doctor would understand that he had hired what they lovingly call "a practice killer," he refused to come out and then Lyn belittled my husband and told him to lower his voice when he was already speaking in a normal tone. Unfortunately the situation did escalate to loud argument between my husband and Lyn. Too put this in perspective the tow yard personel actually comforted me and said this was no way for a doctors office to treat patients and she hated towing for them because of the volatile situation. She only ended up charging me $50... they goodness I met one kind human being in this frustrating situation.

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