VCA Arboretum View Animal Hospital

★★★☆☆
At VCA Arboretum View Animal Hospital, your Pet's Health is Top Priority. Click for a First Free Exam Coupon!
  • 2551 Warrenville Rd

    Downers Grove, IL 60515

    Map & Directions
  • 855-283-3324

Pets & Animals

Pets & Animals
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This place should be investigated asap and shut down . BEWARE .. They are absolutely over priced and not compassionate , and they are scammers taking advantage of anyone that walks through the door . they are probably forcing people to put down there animals because of prices and that should be JAIL time for all of them . brought my cat in for a blocked kitty they call it , they wanted to charge me $3800 - 4500 , and there were 3 estimated charged called misc for $400 $ 300 $ 200 ,,, thats were the scam is .My cat had to wait over 45 mins to just get estimate while this was an emergency . I had the same service done for $ 1400 down the street at Downers grove animal hosp . They were like heaven over there , and this VCA was hell .

1
★☆☆☆☆

This place should be investigated asap and shut down . BEWARE .. They are absolutely over priced and not compassionate , and they are scammers taking advantage of anyone that walks through the door . they are probably forcing people to put down there animals because of prices and that should be JAIL time for all of them . brought my cat in for a blocked kitty they call it , they wanted to charge me $3800 - 4500 , and there were 3 estimated charged called misc for $400 $ 300 $ 200 ,,, thats were the scam is .My cat had to wait over 45 mins to just get estimate while this was an emergency . I had the same service done for $ 1400 down the street at Downers grove animal hosp . They were like heaven over there , and this VCA was hell .

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I drive past about 5 vet clinics to bring my dogs to Arboretum View. They are hands down, the the most up to date and professional vet I have ever dealt with. I have been a dog groomer for 10 years and have had experience with many. Arboretum understands the importance of prevention, not just quick and temporary fixes like so many other vets. It is extremely frustrating being in my profession, suggesting something for a dog to prevent it's skin from flaring up in allergies.. and having the client say, "well my vet said such & such or recommended this particular brand of food which sponsored that same vet, or my vet said for you to dump this chemical on the dog." Arboretum has it's own scientists out there researching.. They are the vet THAT THE VETS go to for knowledge. They train their vet techs and their receptionists extremely well and you can tell that they are all one unified team.They are organized in a refreshing way.

I LOVE THEM.

5
★★★★★

I drive past about 5 vet clinics to bring my dogs to Arboretum View. They are hands down, the the most up to date and professional vet I have ever dealt with. I have been a dog groomer for 10 years and have had experience with many. Arboretum understands the importance of prevention, not just quick and temporary fixes like so many other vets. It is extremely frustrating being in my profession, suggesting something for a dog to prevent it's skin from flaring up in allergies.. and having the client say, "well my vet said such & such or recommended this particular brand of food which sponsored that same vet, or my vet said for you to dump this chemical on the dog." Arboretum has it's own scientists out there researching.. They are the vet THAT THE VETS go to for knowledge. They train their vet techs and their receptionists extremely well and you can tell that they are all one unified team.They are organized in a refreshing way.

I LOVE THEM.

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We had an amazing experience at Arboreteum View and with Dr. SaLee. I was apprehensive about taking our pup to Arboreteum view after seeing some of the bad reviews (although it is my experience the people who are negative are louder than the positive people). However, we had an amazing experience. The staff was so compassionate and were understanding about financial concerns. They offered solutions to work within a budget that still provided hope. Our pup is experiencing advanced liver failure. There is nothing more his primary vet can do. We went to see Dr. SaLee and she was down on her hands and knees with Dublin. Unlike some of these other reviews, she was very concerned with Dublin and he was the number one concern. She had spend the morning reviewing his records sent over from his other vet (and had also taken him despite being booked for a few weeks). We haven't gotten this turned around yet, but that falls on us, the owners to follow the instructions she gave us. She didn't make any promises, but she thinks that there is some hope for Dublin. We will go again, even if we lose him. Thanks, Dr. SaLee for seeing how special Dublin is.

5
★★★★★

We had an amazing experience at Arboreteum View and with Dr. SaLee. I was apprehensive about taking our pup to Arboreteum view after seeing some of the bad reviews (although it is my experience the people who are negative are louder than the positive people). However, we had an amazing experience. The staff was so compassionate and were understanding about financial concerns. They offered solutions to work within a budget that still provided hope. Our pup is experiencing advanced liver failure. There is nothing more his primary vet can do. We went to see Dr. SaLee and she was down on her hands and knees with Dublin. Unlike some of these other reviews, she was very concerned with Dublin and he was the number one concern. She had spend the morning reviewing his records sent over from his other vet (and had also taken him despite being booked for a few weeks). We haven't gotten this turned around yet, but that falls on us, the owners to follow the instructions she gave us. She didn't make any promises, but she thinks that there is some hope for Dublin. We will go again, even if we lose him. Thanks, Dr. SaLee for seeing how special Dublin is.

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We are regular clients of Arboretum VIew Animal Hospital. My dog recently got her teeth cleaned and they did a wonderful job!

5
★★★★★

We are regular clients of Arboretum VIew Animal Hospital. My dog recently got her teeth cleaned and they did a wonderful job!

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My rating is from my experience with Dr. SaLee, who advertises herself as a doctor of Integrative Medicine, meaning she should know how to practice both western and eastern medicine. I took my cat with Inflammatory Bowel Disease to her. SaLee put her on probiotics and digestive enzymes, which helped resolve her symptoms of chronic diarrhea. My cat also had a heart condition and Dr. SaLee was giving her some herbal supplements to balance out her system. Then she wanted to put her on Hawthorn, an herb that our cardiologist said under no circumstances, should my cat take, as it could cause great harm. Then came the time I took my cat in since her appetite was poor and she'd lost weight. Dr. SaLee assumed it was due to the heart problem. She said she wasn't comfortable doing a chest x-ray to see if there was fluid in her lungs. Any competent general vet should be comfortable doing an x-ray and reviewing it. So we saw our cardiologist who x-rayed and found the lungs were clear and we then learned my cat had intestinal lymphoma. SaLee clearly lacks veterinary medicine skills and lacks confidence.

1
★☆☆☆☆

My rating is from my experience with Dr. SaLee, who advertises herself as a doctor of Integrative Medicine, meaning she should know how to practice both western and eastern medicine. I took my cat with Inflammatory Bowel Disease to her. SaLee put her on probiotics and digestive enzymes, which helped resolve her symptoms of chronic diarrhea. My cat also had a heart condition and Dr. SaLee was giving her some herbal supplements to balance out her system. Then she wanted to put her on Hawthorn, an herb that our cardiologist said under no circumstances, should my cat take, as it could cause great harm. Then came the time I took my cat in since her appetite was poor and she'd lost weight. Dr. SaLee assumed it was due to the heart problem. She said she wasn't comfortable doing a chest x-ray to see if there was fluid in her lungs. Any competent general vet should be comfortable doing an x-ray and reviewing it. So we saw our cardiologist who x-rayed and found the lungs were clear and we then learned my cat had intestinal lymphoma. SaLee clearly lacks veterinary medicine skills and lacks confidence.

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I have been taking my dog and cat to Arboretum view for almost 2 yrs since we moved here from Ohio. I just saw this page and could not believe the negative comments.

First of all to address wait times. I have been here probably 5 or 6 times and have always been taken to a room within a few minutes. Appt times have been respected and I never felt hurried though an appt.

Second of all to address costs. Do you expect the vets and techs to take care of your pet in a state of the art animal hospital for bargain rates? Seriously. I have been told upfront what type of tests / procedures are recommended and how much they cost. When I have told the vet (Dr Lassiter) that we were not interested in much of the tests due to the age of our cat and the economy, he was completely willing to work within our budget to try to find medication to help my cat with his IBD. Since our appt a few weeks ago he has had several phone consults with me at no charge. I do not see the "money hungry" thing people are referring to. Costs are high but you are at a top notch animal hospital. I expect them to charge more.

It sounds to me like a lot of these comments are a result of grief over a lost pet being confused with anger toward the vet.

My biggest complaint is that I have to drive so far to get there, but I do not blame that on the hospital :-)

5
★★★★★

I have been taking my dog and cat to Arboretum view for almost 2 yrs since we moved here from Ohio. I just saw this page and could not believe the negative comments.

First of all to address wait times. I have been here probably 5 or 6 times and have always been taken to a room within a few minutes. Appt times have been respected and I never felt hurried though an appt.

Second of all to address costs. Do you expect the vets and techs to take care of your pet in a state of the art animal hospital for bargain rates? Seriously. I have been told upfront what type of tests / procedures are recommended and how much they cost. When I have told the vet (Dr Lassiter) that we were not interested in much of the tests due to the age of our cat and the economy, he was completely willing to work within our budget to try to find medication to help my cat with his IBD. Since our appt a few weeks ago he has had several phone consults with me at no charge. I do not see the "money hungry" thing people are referring to. Costs are high but you are at a top notch animal hospital. I expect them to charge more.

It sounds to me like a lot of these comments are a result of grief over a lost pet being confused with anger toward the vet.

My biggest complaint is that I have to drive so far to get there, but I do not blame that on the hospital :-)

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My opinion of Arboretum View Animal Hospital is:
-The well-being of my dog was not their primary concern.
-They pronounced a visibly swollen paw healed at a follow up visit.
-They charged excessively, trying to pad the bill in every way possible.
Also, I was not taken to an exam room until 45 minutes after my appointment time ?? and then only when I notified the front desk that I had to leave within in the next 45 minutes.
My experience: Initially Dr. Lasiter prescribed an antibiotic for my dog??s inflamed paw. He explained that a painful, expensive surgery could or should be considered ?? putting adjustable pins into the bones to realign them. This to fix a swollen paw, I asked? My dog is over 10 years old and she has arthritis in the ??elbow??, but she has little trouble getting around. I told him we were not going to put her thru that, not to mention the expense. Also, I let them know I would be purchasing medicines from online (Drs. Foster & Smith), saving as much as 50% per prescription ?? they SAY they are ok with that. I did purchase one week of meds from AV to get her on them right away. I immediately went home and ordered the meds ?? it was about 2:30 p.m. It took AV 2.5 days to approve the prescription to the online pharmacy and then only when I called to check on it several times!! Still it was less expensive for me to add a $20 charge to have the meds sent next day, than to buy more from Arboretum View.
Anyways, 3 weeks of meds and the paw was still raw looking. Much to my surprise, Dr. Lasiter said it was healed. The surface yeast infection was gone, but CLEARLY the paw was still swollen and red. At first I thought, maybe it??ll start looking better, he??s the doctor, right? Well, a week later, the paw was still inflamed.
Finally, I did the right thing: I went to a different vet. When she saw my dog??s paw, she asked if it looked like that when Dr. Lasiter last saw it and I said yes. She recommended another round of [different] antibiotics. She also asked if Dr. Lasiter wanted to do the bone alignment surgery ?? it was described in the dogs?? chart she received from Arboretum View. I said I thought so, but we were not in a financial position to have it done, plus the dog is over 10. She agreed such surgery would be more appropriate for a younger dog. 2 weeks later now and the paw is much better.
My recommendation is to avoid Arboretum View if you care about your animals?? wellness.

1
★☆☆☆☆

My opinion of Arboretum View Animal Hospital is:
-The well-being of my dog was not their primary concern.
-They pronounced a visibly swollen paw healed at a follow up visit.
-They charged excessively, trying to pad the bill in every way possible.
Also, I was not taken to an exam room until 45 minutes after my appointment time ?? and then only when I notified the front desk that I had to leave within in the next 45 minutes.
My experience: Initially Dr. Lasiter prescribed an antibiotic for my dog??s inflamed paw. He explained that a painful, expensive surgery could or should be considered ?? putting adjustable pins into the bones to realign them. This to fix a swollen paw, I asked? My dog is over 10 years old and she has arthritis in the ??elbow??, but she has little trouble getting around. I told him we were not going to put her thru that, not to mention the expense. Also, I let them know I would be purchasing medicines from online (Drs. Foster & Smith), saving as much as 50% per prescription ?? they SAY they are ok with that. I did purchase one week of meds from AV to get her on them right away. I immediately went home and ordered the meds ?? it was about 2:30 p.m. It took AV 2.5 days to approve the prescription to the online pharmacy and then only when I called to check on it several times!! Still it was less expensive for me to add a $20 charge to have the meds sent next day, than to buy more from Arboretum View.
Anyways, 3 weeks of meds and the paw was still raw looking. Much to my surprise, Dr. Lasiter said it was healed. The surface yeast infection was gone, but CLEARLY the paw was still swollen and red. At first I thought, maybe it??ll start looking better, he??s the doctor, right? Well, a week later, the paw was still inflamed.
Finally, I did the right thing: I went to a different vet. When she saw my dog??s paw, she asked if it looked like that when Dr. Lasiter last saw it and I said yes. She recommended another round of [different] antibiotics. She also asked if Dr. Lasiter wanted to do the bone alignment surgery ?? it was described in the dogs?? chart she received from Arboretum View. I said I thought so, but we were not in a financial position to have it done, plus the dog is over 10. She agreed such surgery would be more appropriate for a younger dog. 2 weeks later now and the paw is much better.
My recommendation is to avoid Arboretum View if you care about your animals?? wellness.

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0 out of 1 people found this review helpful.

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My pup was taken care of by Dr. Edinger. He repaired a fracture on one of her front legs when she was about 5 months old (she's almost a year now). I can honestly say that she has no idea she was ever broken. She is a MANIAC running around like crazy, jumping from couch to chair to ground to couch, etc. She can hold her own with her older brother (a 65lb shep mix)....and I think she may be made of rubber. You'd never know she'd been broken aside from some slight scarring from the fixator pins.
Dr. Edinger is awesome. He's one of the nicest vets I've ever met, and he did a great job on my girl!

5
★★★★★

My pup was taken care of by Dr. Edinger. He repaired a fracture on one of her front legs when she was about 5 months old (she's almost a year now). I can honestly say that she has no idea she was ever broken. She is a MANIAC running around like crazy, jumping from couch to chair to ground to couch, etc. She can hold her own with her older brother (a 65lb shep mix)....and I think she may be made of rubber. You'd never know she'd been broken aside from some slight scarring from the fixator pins.
Dr. Edinger is awesome. He's one of the nicest vets I've ever met, and he did a great job on my girl!

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1 out of 1 people found this review helpful.

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Unconscionable "people". My friend's cat died in the waiting room.....waiting. They acted like it was routine.

1
★☆☆☆☆

Unconscionable "people". My friend's cat died in the waiting room.....waiting. They acted like it was routine.

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For over a decade I have been a happy client of Arboretum View Animal Hospital. I have done my research so I know that there is no clinic in the area that even comes close to the type of care offered here. When choosing an animal hospital, please do your research and make sure the hospital is accredited by the AAHA and in good standing.

This is not just a clinic- it's a hospital with all the latest technology to save your pet if anything goes wrong in a surgery. They even have an oncology and integrative medicine department.

If you are looking to cut costs, remember you get what you pay for.

I sent a neighbor to this clinic the other day and they saved her dog's life!

Comment: I was shocked with all the bad reviews I've seen because I have had so many great experiences here.

Please keep in mind that the economy has taken it's toll on many good businesses that have established a good reputation, like AVAH. Many doctors and dentists have cut their hours and their staff in order to survive the economy. It is very expensive to keep an emergency hospital open 24 hours.

5
★★★★★

For over a decade I have been a happy client of Arboretum View Animal Hospital. I have done my research so I know that there is no clinic in the area that even comes close to the type of care offered here. When choosing an animal hospital, please do your research and make sure the hospital is accredited by the AAHA and in good standing.

This is not just a clinic- it's a hospital with all the latest technology to save your pet if anything goes wrong in a surgery. They even have an oncology and integrative medicine department.

If you are looking to cut costs, remember you get what you pay for.

I sent a neighbor to this clinic the other day and they saved her dog's life!

Comment: I was shocked with all the bad reviews I've seen because I have had so many great experiences here.

Please keep in mind that the economy has taken it's toll on many good businesses that have established a good reputation, like AVAH. Many doctors and dentists have cut their hours and their staff in order to survive the economy. It is very expensive to keep an emergency hospital open 24 hours.

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1 out of 1 people found this review helpful.

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The practice of over-charging and stressing unneeded overnight visits seems to be a common thread here. I brought my dog here at 2:00 in the morning because he was showing symptoms of bloat. They took him in and later told me his stomach was filled with air and they had put a tube down his throat to relieve the pressure because they couldn't make him burp. They recommended he be held overnight for "observation" to the tune of $1200. Really? $1200 for gas? I told them I would stay up with him; the bill ended up being $500 as it was. While I appreciate they were kind to him, I would have appreciated more if they had just told me he needed Gas-X and let it go at that.

2
★★☆☆☆

The practice of over-charging and stressing unneeded overnight visits seems to be a common thread here. I brought my dog here at 2:00 in the morning because he was showing symptoms of bloat. They took him in and later told me his stomach was filled with air and they had put a tube down his throat to relieve the pressure because they couldn't make him burp. They recommended he be held overnight for "observation" to the tune of $1200. Really? $1200 for gas? I told them I would stay up with him; the bill ended up being $500 as it was. While I appreciate they were kind to him, I would have appreciated more if they had just told me he needed Gas-X and let it go at that.

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0 out of 1 people found this review helpful.

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Took my cat here for a UTI infection. Having had a number of cats over the years, I know what needs to be done with a serious UTI problem. This place, instead of testing his urine and putting him on antibiotics right away, wanted to start him out on an anti-inflammatory instead, told me they could not promise me anything, did not offer to test his urine for crystals but wanted to keep him overnight for observation, all for the starting cost of approximately $1,000. The costs could be higher in the end I was told if catherization was required and the cat needed to be sedated. My daughter was with me and we just looked at each other with incredulous eyes. Nothing made sense.

I told the DVM I wasn't born yesterday, that I have other cats and have had plenty of experience with feline UTI problems in the past and just give me an antibiotic; I will start my cat on that immediately and take him to my regular vet in the morning (which I did.) The doctor argued with me about the anti-inflammatory, argued with me about the antibiotic and argued with me about keeping my cat overnight because of the possibility of a blockage occurring. It was already midnight and I was getting tired of everything. I told the vet I would take my chances and they are not keeping my cat, not sedating him and catherizing him and they are not going to kill my cat. I recognize poor veterinary care when I see it. I walked out with my cat, his Clavamox, a bill under $500 and the word "chump" written in red ink across my forehead.

I called my regular vet at 8 a.m. that morning and he took my cat in immediately. I was there by 8:30 and my vet told me that I had done the correct thing with AVAH and cats should NEVER under any circumstances be given an anti-inflammatory. NEVER.

As a precautionary measure, I left my cat with my vet for a few hours for observation while my DVM performed a few tests to determine if there were crystals and what kind of crystals they would be (there are two kinds - bad and "good"). There was no blockage and catherization was not required. The cat's urine was tested, the crystals were the "good" crystals and we found out his UTI was caused by a secondary infection from his feline herpes which had flared up badly (this cat was a feral rescue cat and he is now 13 years old). I saved my cat, I saved my bank account, the word "chump" had faded away and my cat hasn't had a UTI since that time.

I was advised by certain individuals to never, ever take any of my animals to this emergency clinic again and that their reputation was questionable along with the fees they charge.

1
★☆☆☆☆

Took my cat here for a UTI infection. Having had a number of cats over the years, I know what needs to be done with a serious UTI problem. This place, instead of testing his urine and putting him on antibiotics right away, wanted to start him out on an anti-inflammatory instead, told me they could not promise me anything, did not offer to test his urine for crystals but wanted to keep him overnight for observation, all for the starting cost of approximately $1,000. The costs could be higher in the end I was told if catherization was required and the cat needed to be sedated. My daughter was with me and we just looked at each other with incredulous eyes. Nothing made sense.

I told the DVM I wasn't born yesterday, that I have other cats and have had plenty of experience with feline UTI problems in the past and just give me an antibiotic; I will start my cat on that immediately and take him to my regular vet in the morning (which I did.) The doctor argued with me about the anti-inflammatory, argued with me about the antibiotic and argued with me about keeping my cat overnight because of the possibility of a blockage occurring. It was already midnight and I was getting tired of everything. I told the vet I would take my chances and they are not keeping my cat, not sedating him and catherizing him and they are not going to kill my cat. I recognize poor veterinary care when I see it. I walked out with my cat, his Clavamox, a bill under $500 and the word "chump" written in red ink across my forehead.

I called my regular vet at 8 a.m. that morning and he took my cat in immediately. I was there by 8:30 and my vet told me that I had done the correct thing with AVAH and cats should NEVER under any circumstances be given an anti-inflammatory. NEVER.

As a precautionary measure, I left my cat with my vet for a few hours for observation while my DVM performed a few tests to determine if there were crystals and what kind of crystals they would be (there are two kinds - bad and "good"). There was no blockage and catherization was not required. The cat's urine was tested, the crystals were the "good" crystals and we found out his UTI was caused by a secondary infection from his feline herpes which had flared up badly (this cat was a feral rescue cat and he is now 13 years old). I saved my cat, I saved my bank account, the word "chump" had faded away and my cat hasn't had a UTI since that time.

I was advised by certain individuals to never, ever take any of my animals to this emergency clinic again and that their reputation was questionable along with the fees they charge.

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I have been a customer of Arboretum View Animal Hospital (AVAH) for many years and used them for 3 dogs. I was a customer long before it was sold to the current owner (BrightHeart).
If you want top notch care for your dog/need a specialist, I can highly recommend them but you will also pay top dollar which is to be expected.
Dr. Lassiter who is the original owner still works at AVAH and he is fabulous and worth every penny.

But, due to the economy and the unwillingness of the new business manager to work with us on price or discounts, we have switched to using VCA and recently had surgery for our dog in Aurora which saved us more than $600 on the low end of the estimated $4000 price which AVAH gave us.
We really liked AVAH but the prices are just too high for us under the new ownership. My only other complaint would be that when you make an appointment for an alloted time, AVAH rarely takes you at your alloted time and you sit and wait, not dissimilar to going to a see a regular doctor!

4
★★★★☆

I have been a customer of Arboretum View Animal Hospital (AVAH) for many years and used them for 3 dogs. I was a customer long before it was sold to the current owner (BrightHeart).
If you want top notch care for your dog/need a specialist, I can highly recommend them but you will also pay top dollar which is to be expected.
Dr. Lassiter who is the original owner still works at AVAH and he is fabulous and worth every penny.

But, due to the economy and the unwillingness of the new business manager to work with us on price or discounts, we have switched to using VCA and recently had surgery for our dog in Aurora which saved us more than $600 on the low end of the estimated $4000 price which AVAH gave us.
We really liked AVAH but the prices are just too high for us under the new ownership. My only other complaint would be that when you make an appointment for an alloted time, AVAH rarely takes you at your alloted time and you sit and wait, not dissimilar to going to a see a regular doctor!

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1 out of 2 people found this review helpful.

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Every situation is different for every patient, every animal. I read all these reviews. I guess no one and no place is ever going to be perfect. I mean, it just is not so in life. Let's be real. I am a HUGE fan of AVAH. Huge.
I am a "mommy" to a gorgeous 3 year old Chocolate Lab, Mocha. I have unfortunately had so many problems with Mocha, since she was a puppy. (tell you all what you should do, avoid the stupid puppy mill pet stores! ). She's had 4 surgeries. FOUR! All of them at this hospital.
The last one, was major and almost took her life. And quite frankly, we know we are on borrowed time with Mocha. I can't say enough good things about the staff and the doctors at AVAH. I can't. And believe me, people mock me as it relates to how I love my dog so much. I'm very picky.
The personalized care, the attention, and the love they have shown Mocha.. I wouldn't want to take her anywhere else. She is "home" there. They are always willing to take my phone calls and they "get" that we're "parents" to our pets. I mean, I have one of the doctors' cell phone numbers to call in case of emergency. Yes, it's out of control expensive. I mean.. it's nuts. But I don't know... isin't it worth it? My hat goes off to these folks. Yes, be prepared to get hit with a hefty bill... but, be prepared to be taken care of in an awesome way.

5
★★★★★

Every situation is different for every patient, every animal. I read all these reviews. I guess no one and no place is ever going to be perfect. I mean, it just is not so in life. Let's be real. I am a HUGE fan of AVAH. Huge.
I am a "mommy" to a gorgeous 3 year old Chocolate Lab, Mocha. I have unfortunately had so many problems with Mocha, since she was a puppy. (tell you all what you should do, avoid the stupid puppy mill pet stores! ). She's had 4 surgeries. FOUR! All of them at this hospital.
The last one, was major and almost took her life. And quite frankly, we know we are on borrowed time with Mocha. I can't say enough good things about the staff and the doctors at AVAH. I can't. And believe me, people mock me as it relates to how I love my dog so much. I'm very picky.
The personalized care, the attention, and the love they have shown Mocha.. I wouldn't want to take her anywhere else. She is "home" there. They are always willing to take my phone calls and they "get" that we're "parents" to our pets. I mean, I have one of the doctors' cell phone numbers to call in case of emergency. Yes, it's out of control expensive. I mean.. it's nuts. But I don't know... isin't it worth it? My hat goes off to these folks. Yes, be prepared to get hit with a hefty bill... but, be prepared to be taken care of in an awesome way.

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1 out of 2 people found this review helpful.

.

THEY JUST WANT YOUR MONEY! DON'T GO!! We brought our dog in who was already on medication for fluid in his left lung and was having trouble breathing in the middle of the night. Our regular vet is not open 24 hours so we took him to AVAH. They took an x-ray which showed the same fluid that our regular vet saw. They recommended keeping him over night in an oxygen cage and they would perform a bronchoscopy in the morning to determine the bacteria/fungus in his lung for treatment. That didn't happen. His x-ray was sent to radiology for review which was an additional cost that was not discussed or agreed to before hand. We were then told they highly recommended doing an echocardiogram to determine if his heart was strong enough to perform the bronchoscopy even though the internist didn't hear any heart murmur and didn't feel his heart was failing. They also recommended an Ultrasound, CT scan, and fluid extraction by placing a needle into his lung. We already paid $1300 for the initial exam, x-ray, and overnight stay. They quoted us another $4000 for the rest of the tests which didn't include the cost for an additional 3 night stay in the oxygen cage and the exam already performed by the internist. This is all just to determine what meds to put him on although the internist was very clear none of these tests could guarantee an answer. So after a day of head aches and no answers, we are picking him up this evening and bringing him to our regular vet. I have more confidence that she will make him well.

1
★☆☆☆☆

THEY JUST WANT YOUR MONEY! DON'T GO!! We brought our dog in who was already on medication for fluid in his left lung and was having trouble breathing in the middle of the night. Our regular vet is not open 24 hours so we took him to AVAH. They took an x-ray which showed the same fluid that our regular vet saw. They recommended keeping him over night in an oxygen cage and they would perform a bronchoscopy in the morning to determine the bacteria/fungus in his lung for treatment. That didn't happen. His x-ray was sent to radiology for review which was an additional cost that was not discussed or agreed to before hand. We were then told they highly recommended doing an echocardiogram to determine if his heart was strong enough to perform the bronchoscopy even though the internist didn't hear any heart murmur and didn't feel his heart was failing. They also recommended an Ultrasound, CT scan, and fluid extraction by placing a needle into his lung. We already paid $1300 for the initial exam, x-ray, and overnight stay. They quoted us another $4000 for the rest of the tests which didn't include the cost for an additional 3 night stay in the oxygen cage and the exam already performed by the internist. This is all just to determine what meds to put him on although the internist was very clear none of these tests could guarantee an answer. So after a day of head aches and no answers, we are picking him up this evening and bringing him to our regular vet. I have more confidence that she will make him well.

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1 out of 2 people found this review helpful.

.

we brought are dog bruno here and all i can say is wow, we brought him there after emergency animal hospital of mokena removed his spleen and said he was ok, we brought him to are vet who said he was critical and needed to go here asap. they found out what was wrong with him in about 15 min and and told us the care he needed. they where very passionate about him . we brought him home aftre 3 days there for hospice and the attending vet cried when we told him we where gonna bring him home. i called there several times with updates and evry time they where nice to me. i will always bring my animals here from now on! RIP BRUNO I LOVE YOU BUDDY

5
★★★★★

we brought are dog bruno here and all i can say is wow, we brought him there after emergency animal hospital of mokena removed his spleen and said he was ok, we brought him to are vet who said he was critical and needed to go here asap. they found out what was wrong with him in about 15 min and and told us the care he needed. they where very passionate about him . we brought him home aftre 3 days there for hospice and the attending vet cried when we told him we where gonna bring him home. i called there several times with updates and evry time they where nice to me. i will always bring my animals here from now on! RIP BRUNO I LOVE YOU BUDDY

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1 out of 2 people found this review helpful.

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I really hate to slam any facility whose main function is to help animals, but I must state my experience in the case of Arboretum View. I hope everyone will look around a bit before deciding to go there.

In my cat's case it was an emergency. I called several places but Arboretum View was the only one willing/or able to see me. In fact, the other facilities that were not able to help me told me to go there which is why I did. I regret it that I did.

On the phone, Arboretum View staff didn't tell me there would be a wait before they'd see my cat. When I walked in I was shocked at the revolving door scene. It was 'standing room only'. People were everywhere holding their pets with varying degrees of urgency. The looks on their faces told me they'd been waiting in agony for some time. I joined the ranks & 'waited in the wings' with my cat & her emergency after the receptionist told me to have a seat.

I watched a man who had been leaning against the wall waiting. He was holding a young unresponsive cat & he approached the front desk several times pleading for medical attention. The staff simply told him he had to wait, & he'd return to his place along the wall. I'd been there 20 minutes when the man slowly began walking out the door with head hanging. A staff member asked him why he was leaving. With the now lifeless body of his cat craddled in his arms, & clearly heartbroken he said, "What's the point? My cat is DEAD now. He died while I was waiting for EMERGENCY care!"

I felt sick to my stomach at how that staff member let this man just walk out that door without so much as one word to appologize, or offer ONE ounce of comfort to him. I thought, "My God is this just business as usual for Arboretum View?" It definitely didn't bode well for my fur baby but I had no choice but to wait.

When they finally got to me they took my cat in the back for a once-over to assess her illness. The staff member came back out shockingly quick & told me they'd have to keep her overnight for testing. I didn't like the idea of leaving her there at all, but I had no choice.

I proceeded to the front desk where they quickly added up the fees & told me I had to pay them up front. She added that they would refund me if the fees turned out to be less. She also added that I may end up owing more when I returned. My cat's 'overnight stay' was just that. I left her there late the previous night & came in early the next morning to the tune of $2000. Really? For 'tests'...?

The vet looked like she just graduated high school. I definitely heard/felt her inexperience showing. Her diagnosis? "WE DON'T KNOW WHAT IS WRONG WITH YOUR CAT." Let me paraphrase> 'She is in great pain, will be for the rest of her life, but her pain can be 'managed' with these daily pain meds every few hours. She'll most likely need to go thru several kinds of meds, in order to find the one that will give her the least side effects which include vomiting, diarreha, dizziness, kidney damage, dry mouth, irritability etc........ She'll need to be monitored for life for any organ damage from the meds. She'll need special food too. Here are some med$ & $pecial food for you to take home. Bye!'---

I was floored. It was clear my baby's quality of life was forever gone (& not to be heartless, but so was my money which they already bled from me & I had nothing else to give!!) They had me on the road to financial ruin with a 'plan' that would literally JUST keep my cat breathing & in constant agony from med side effects with the ever potential for organ failure/death. I had to ask if it wasn't possible my baby's suffering couldn't be ended. The doctor would NOT hear of it. She did not feel the above mentioned circumstances warranted such an act. I was devistated that my love of sooo many years was going to have to endure this kind of 'life'.

Trust me when I tell you I'm saving you from my agonizing story of emotional devistation by closing with: Arboretum View delivered me the worst news possible, and didn't so much as 'allow' me the compassionate option of helping to end my girl's suffering. I was forced to contact another vet who empathized with me 110% after reviewing my cat's medical records & lack of quality of life.

This OTHER vet helped my baby move on to Heaven. Through more tears then I have ever bled out my body it was one of the most calming & kind acts my cat & I could have been blessed with.

***After $2000, many excruciating painful 'tests', NO diagnosis, my cat's life doomed to hideous life-threatening side effects & constant med$$$$, and offering NO compassionate solution........Arboretum View has a LONG way to go yet.***

1
★☆☆☆☆

I really hate to slam any facility whose main function is to help animals, but I must state my experience in the case of Arboretum View. I hope everyone will look around a bit before deciding to go there.

In my cat's case it was an emergency. I called several places but Arboretum View was the only one willing/or able to see me. In fact, the other facilities that were not able to help me told me to go there which is why I did. I regret it that I did.

On the phone, Arboretum View staff didn't tell me there would be a wait before they'd see my cat. When I walked in I was shocked at the revolving door scene. It was 'standing room only'. People were everywhere holding their pets with varying degrees of urgency. The looks on their faces told me they'd been waiting in agony for some time. I joined the ranks & 'waited in the wings' with my cat & her emergency after the receptionist told me to have a seat.

I watched a man who had been leaning against the wall waiting. He was holding a young unresponsive cat & he approached the front desk several times pleading for medical attention. The staff simply told him he had to wait, & he'd return to his place along the wall. I'd been there 20 minutes when the man slowly began walking out the door with head hanging. A staff member asked him why he was leaving. With the now lifeless body of his cat craddled in his arms, & clearly heartbroken he said, "What's the point? My cat is DEAD now. He died while I was waiting for EMERGENCY care!"

I felt sick to my stomach at how that staff member let this man just walk out that door without so much as one word to appologize, or offer ONE ounce of comfort to him. I thought, "My God is this just business as usual for Arboretum View?" It definitely didn't bode well for my fur baby but I had no choice but to wait.

When they finally got to me they took my cat in the back for a once-over to assess her illness. The staff member came back out shockingly quick & told me they'd have to keep her overnight for testing. I didn't like the idea of leaving her there at all, but I had no choice.

I proceeded to the front desk where they quickly added up the fees & told me I had to pay them up front. She added that they would refund me if the fees turned out to be less. She also added that I may end up owing more when I returned. My cat's 'overnight stay' was just that. I left her there late the previous night & came in early the next morning to the tune of $2000. Really? For 'tests'...?

The vet looked like she just graduated high school. I definitely heard/felt her inexperience showing. Her diagnosis? "WE DON'T KNOW WHAT IS WRONG WITH YOUR CAT." Let me paraphrase> 'She is in great pain, will be for the rest of her life, but her pain can be 'managed' with these daily pain meds every few hours. She'll most likely need to go thru several kinds of meds, in order to find the one that will give her the least side effects which include vomiting, diarreha, dizziness, kidney damage, dry mouth, irritability etc........ She'll need to be monitored for life for any organ damage from the meds. She'll need special food too. Here are some med$ & $pecial food for you to take home. Bye!'---

I was floored. It was clear my baby's quality of life was forever gone (& not to be heartless, but so was my money which they already bled from me & I had nothing else to give!!) They had me on the road to financial ruin with a 'plan' that would literally JUST keep my cat breathing & in constant agony from med side effects with the ever potential for organ failure/death. I had to ask if it wasn't possible my baby's suffering couldn't be ended. The doctor would NOT hear of it. She did not feel the above mentioned circumstances warranted such an act. I was devistated that my love of sooo many years was going to have to endure this kind of 'life'.

Trust me when I tell you I'm saving you from my agonizing story of emotional devistation by closing with: Arboretum View delivered me the worst news possible, and didn't so much as 'allow' me the compassionate option of helping to end my girl's suffering. I was forced to contact another vet who empathized with me 110% after reviewing my cat's medical records & lack of quality of life.

This OTHER vet helped my baby move on to Heaven. Through more tears then I have ever bled out my body it was one of the most calming & kind acts my cat & I could have been blessed with.

***After $2000, many excruciating painful 'tests', NO diagnosis, my cat's life doomed to hideous life-threatening side effects & constant med$$$$, and offering NO compassionate solution........Arboretum View has a LONG way to go yet.***

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1 out of 2 people found this review helpful.

.

Horrible experience. My dog was vomiting brought him here and spent $1900 for my dog to be babysat. Had the IM and staff lie to us and mask a problem. Was told my dog stopped vomiting only to find out they were giving him Zofran and was told he didn't have cancer only to find out he was never tested. DO NOT BRING YOUR ANIMAL THERE.

1
★☆☆☆☆

Horrible experience. My dog was vomiting brought him here and spent $1900 for my dog to be babysat. Had the IM and staff lie to us and mask a problem. Was told my dog stopped vomiting only to find out they were giving him Zofran and was told he didn't have cancer only to find out he was never tested. DO NOT BRING YOUR ANIMAL THERE.

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2 out of 3 people found this review helpful.

.

I brought my dog here yesterday to be euthanized, and everyone was so kind and helpful. A tech spoke to me first and said she would have the doctor come and speak to me and give her assessment and offer options if there were any. The doctor came and talked to me, explained everything, and made going through this horrible situation so much easier. I can't speak highly enough of the people at Arboretum View.

5
★★★★★

I brought my dog here yesterday to be euthanized, and everyone was so kind and helpful. A tech spoke to me first and said she would have the doctor come and speak to me and give her assessment and offer options if there were any. The doctor came and talked to me, explained everything, and made going through this horrible situation so much easier. I can't speak highly enough of the people at Arboretum View.

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1 out of 2 people found this review helpful.

.

Dr. DaCosta Gomez did a fabulous job on bone cancer surgery. We consulted with the vet oncologist, Amy Weidemann, at Arboretum Animal Hospital after a bone biopsy confirmed Osteosarcoma Bone cancer in the front leg of our Collie mix who is 8 years old. This is a wonderful place that provides outstanding care and we decided to follow the surgery with four does of chemo. Our dog is like a puppy again, pain-free and no spread of the cancer. The services provided were well worth the price.

4
★★★★☆

Dr. DaCosta Gomez did a fabulous job on bone cancer surgery. We consulted with the vet oncologist, Amy Weidemann, at Arboretum Animal Hospital after a bone biopsy confirmed Osteosarcoma Bone cancer in the front leg of our Collie mix who is 8 years old. This is a wonderful place that provides outstanding care and we decided to follow the surgery with four does of chemo. Our dog is like a puppy again, pain-free and no spread of the cancer. The services provided were well worth the price.

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1 out of 2 people found this review helpful.

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To start off, going to a critical care center for pets will always be a difficult endeavor. It's costly, your pet is in crisis, and you are putting your trust in staff you haven't worked with. Having worked with several vets in the west burbs and also with specialists in Schaumburg and Lisle, I feel compelled to share a deeply positive recommendation for the AVAH staff, particularly Dr. Mazzei and his excellent techs. He's an internal medicine specialist and gave the best care for our 10 year old Siamese cat who came in, almost lifeless in ketonic shock. They were realistic about our cat's chances, reviewed costs and gave us hope where appropriate. Most importantly they assisted us in making an informed choice regarding his care. While the bill was expensive, the care, communication, and follow through that continues a month and a half after the hospitalization really turned things around for our cat. I strongly recommend using this facility if your pet's care requires critical care.

5
★★★★★

To start off, going to a critical care center for pets will always be a difficult endeavor. It's costly, your pet is in crisis, and you are putting your trust in staff you haven't worked with. Having worked with several vets in the west burbs and also with specialists in Schaumburg and Lisle, I feel compelled to share a deeply positive recommendation for the AVAH staff, particularly Dr. Mazzei and his excellent techs. He's an internal medicine specialist and gave the best care for our 10 year old Siamese cat who came in, almost lifeless in ketonic shock. They were realistic about our cat's chances, reviewed costs and gave us hope where appropriate. Most importantly they assisted us in making an informed choice regarding his care. While the bill was expensive, the care, communication, and follow through that continues a month and a half after the hospitalization really turned things around for our cat. I strongly recommend using this facility if your pet's care requires critical care.

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1 out of 2 people found this review helpful.

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Having worked here and in countless sub-standard and average practices as a vet tech for over 25 years, I can honestly say that Arboretum View AH is an absolutely awesome place. They are state of the art in EVERYTHING and couldn't be directed by a more thorough, caring and detail oriented veterinarian.

Sarah, I'm so sorry Emmy had complications with her recovery, but if she had a pyometra it's your own responsibility for not having her spayed to begin with. You can't blame any doctor, no matter how good they are, for the poor recovery of your animal when weakened by poor health, healing from surgery then has it's natural complications. Had she been healthier, she likely wouldn't have had so many troubles. It's the owners responsibility to keep their pet healthy, which is why they so highly recommend preventative care. If you had had her spayed when she was 6 months old, like they recommend, she never would have had a pyo and you could have avoided all that ensued. It's my prayer that she's recovered well and is back to feeling like herself again. :)

AVAH is staffed by wonderful, caring and dedicated veterinarians who practice state of the art medicine and you truly get what you pay for. They offer all of the highest technology and therapeutic treatments availlable anywhere. They won't unecessarily administer something your animal dosen't need (like excess vaccines) and they won't do a procedure unless it's done safely with preanesthetic bloodwork, IV fluids, the safest form of anesthesia, etc. Although I have moved from the area and no longer work there, I feel very confident saying that you can trust them with your animal's health completly. :)

5
★★★★★

Having worked here and in countless sub-standard and average practices as a vet tech for over 25 years, I can honestly say that Arboretum View AH is an absolutely awesome place. They are state of the art in EVERYTHING and couldn't be directed by a more thorough, caring and detail oriented veterinarian.

Sarah, I'm so sorry Emmy had complications with her recovery, but if she had a pyometra it's your own responsibility for not having her spayed to begin with. You can't blame any doctor, no matter how good they are, for the poor recovery of your animal when weakened by poor health, healing from surgery then has it's natural complications. Had she been healthier, she likely wouldn't have had so many troubles. It's the owners responsibility to keep their pet healthy, which is why they so highly recommend preventative care. If you had had her spayed when she was 6 months old, like they recommend, she never would have had a pyo and you could have avoided all that ensued. It's my prayer that she's recovered well and is back to feeling like herself again. :)

AVAH is staffed by wonderful, caring and dedicated veterinarians who practice state of the art medicine and you truly get what you pay for. They offer all of the highest technology and therapeutic treatments availlable anywhere. They won't unecessarily administer something your animal dosen't need (like excess vaccines) and they won't do a procedure unless it's done safely with preanesthetic bloodwork, IV fluids, the safest form of anesthesia, etc. Although I have moved from the area and no longer work there, I feel very confident saying that you can trust them with your animal's health completly. :)

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1 out of 2 people found this review helpful.

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We brought our dog to AVAH over two years ago because of lymphoma. No one else would deal with it. This is a very aggressive cancer with a 2-3 month time once it is diagnosed. We were given all the information, options and treatment protocols by the oncologist who is a very warm, caring person. This cancer continuously comes back no matter what is done. However, instead of only 2-3 months with our beloved dog, we had over 2 years!!! He enjoyed going in to see his "buddies" in oncology, He had to be dragged in to his previous vet. Big difference. We ended up bringing our 3 cats there also, transferring them from the vet we had when one started severe kidney failure which the previous vet had been seeing her for but didn't take care of it properly putting her Saturday visit off until Monday when "we will see what we should do". AVAH emergency was very angry at what the previous vet had done and demanded to see the litter mate who was also suffereing from kidney disease (they were 15 years old). We have found AVAH to be a very caring place, with helpful staff and wonderful techs. Our pets have been wonderfully cared for and we highly recommend them. by John

5
★★★★★

We brought our dog to AVAH over two years ago because of lymphoma. No one else would deal with it. This is a very aggressive cancer with a 2-3 month time once it is diagnosed. We were given all the information, options and treatment protocols by the oncologist who is a very warm, caring person. This cancer continuously comes back no matter what is done. However, instead of only 2-3 months with our beloved dog, we had over 2 years!!! He enjoyed going in to see his "buddies" in oncology, He had to be dragged in to his previous vet. Big difference. We ended up bringing our 3 cats there also, transferring them from the vet we had when one started severe kidney failure which the previous vet had been seeing her for but didn't take care of it properly putting her Saturday visit off until Monday when "we will see what we should do". AVAH emergency was very angry at what the previous vet had done and demanded to see the litter mate who was also suffereing from kidney disease (they were 15 years old). We have found AVAH to be a very caring place, with helpful staff and wonderful techs. Our pets have been wonderfully cared for and we highly recommend them. by John

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1 out of 2 people found this review helpful.

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Don't waste your time or money. Our puppy broke her leg and we were referred to Arboretum View by our vet. Our first appointment time was changed on us due to the unorganized staff. Our second appointment was changed because the first doctor we saw left the practice. I received a call two days before our 3rd appointment (with a new surgeon) and the staff person told me she didn't know why someone made our appointment at that time since the doc doesn't see patients that day. She then basically couldn't give me a set appointment time to reschedule; she could only give me times when we could sit and "wait" to be seen or we could drop off our puppy. But she didn't know if they would charge us to drop off the puppy. I explained that my husband and I both work downtown and need an actual appointment, nevermind it's time to get our puppy spayed but we've been holding off since she may need leg surgery. I've since left two messages for the hospital manager and have yet to hear from her. I would never trust them with my puppy. They might misplace her just like they did repeatedly with my appointments. Customer service means nothing to this practice.

1
★☆☆☆☆

Don't waste your time or money. Our puppy broke her leg and we were referred to Arboretum View by our vet. Our first appointment time was changed on us due to the unorganized staff. Our second appointment was changed because the first doctor we saw left the practice. I received a call two days before our 3rd appointment (with a new surgeon) and the staff person told me she didn't know why someone made our appointment at that time since the doc doesn't see patients that day. She then basically couldn't give me a set appointment time to reschedule; she could only give me times when we could sit and "wait" to be seen or we could drop off our puppy. But she didn't know if they would charge us to drop off the puppy. I explained that my husband and I both work downtown and need an actual appointment, nevermind it's time to get our puppy spayed but we've been holding off since she may need leg surgery. I've since left two messages for the hospital manager and have yet to hear from her. I would never trust them with my puppy. They might misplace her just like they did repeatedly with my appointments. Customer service means nothing to this practice.

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2 out of 3 people found this review helpful.

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If you ever need care for your animal please do whatever you can to AVOID Arboretum View Animal Hospital in Downers Grove. I had taken Emmy there November 2007 where she was diagnosed with Pyometra, and she needed to be operated on immediatley. Since then I have had nothing multiple problems with the surgery wound it had an awful odor, the wound would bust open constantly, and puss would drain each time it opened. Every time I called they told me to go see my regular vet. I thought they would have at least asked me come back for a follow-up visit after the surgery to see that everything was ok with her and their work, but after the surgery was over they took our $2,326.35 and washed their hands of us (which I found out later was a rediculously high cost for that surgery). I took Emmy to the vet today because she had lump the size of an egg sticking out of her stomach along the stitch line filled with puss and it busted open and poured out all over the floor I went into our regular vets office and he said point blank "take her back to where she had the surgery they should absolutely take care of it, it's an infection from the surgery." I called Arboretum View and they told me to bring her in but it's they would charge me the cost of a vet visit, from there they would determine if I needed to see a specialist, or if she needed to go directly to emergency care and that also would be at an additional cost, and then she told me they would give me an estimate of the surgical fees once they check her out and we could go from there. I am so disgusted with these people that they won't even take a look at her without charging me, my dog could die from their negligence and they wouldn't even care. I can only imagine how many other people are going through with this "animal hospital" please don't end up in my shoes and let your pet suffer like Emmy has I wish I would have went anywhere else but Arboretum View! I will NEVER go there AGAIN!!!!

Please pass this info on to anyone you know with a pet, I'd hate to see this happen to anyone else.


http://www.arboretumviewanimalhospital.com/


Thank you,
Sarah

1
★☆☆☆☆

If you ever need care for your animal please do whatever you can to AVOID Arboretum View Animal Hospital in Downers Grove. I had taken Emmy there November 2007 where she was diagnosed with Pyometra, and she needed to be operated on immediatley. Since then I have had nothing multiple problems with the surgery wound it had an awful odor, the wound would bust open constantly, and puss would drain each time it opened. Every time I called they told me to go see my regular vet. I thought they would have at least asked me come back for a follow-up visit after the surgery to see that everything was ok with her and their work, but after the surgery was over they took our $2,326.35 and washed their hands of us (which I found out later was a rediculously high cost for that surgery). I took Emmy to the vet today because she had lump the size of an egg sticking out of her stomach along the stitch line filled with puss and it busted open and poured out all over the floor I went into our regular vets office and he said point blank "take her back to where she had the surgery they should absolutely take care of it, it's an infection from the surgery." I called Arboretum View and they told me to bring her in but it's they would charge me the cost of a vet visit, from there they would determine if I needed to see a specialist, or if she needed to go directly to emergency care and that also would be at an additional cost, and then she told me they would give me an estimate of the surgical fees once they check her out and we could go from there. I am so disgusted with these people that they won't even take a look at her without charging me, my dog could die from their negligence and they wouldn't even care. I can only imagine how many other people are going through with this "animal hospital" please don't end up in my shoes and let your pet suffer like Emmy has I wish I would have went anywhere else but Arboretum View! I will NEVER go there AGAIN!!!!

Please pass this info on to anyone you know with a pet, I'd hate to see this happen to anyone else.


http://www.arboretumviewanimalhospital.com/


Thank you,
Sarah

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1 out of 2 people found this review helpful.

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Seems Arboretum View is losing sight of the importance of what they should be doing for the sake of making a buck. In the past I always recommended them, however, lately noticed that the care my furry ones have been getting is more like "take two aspirin and call me in the morning" and here is your bill. Personally, I'm shopping around for a new vet. I'm looking for heartfelt devotion for my animals with a more reasonable cost and less recommended/senseless follow-ups that result in padding AVAH??s bank account. Bigger is not always better!!

2
★★☆☆☆

Seems Arboretum View is losing sight of the importance of what they should be doing for the sake of making a buck. In the past I always recommended them, however, lately noticed that the care my furry ones have been getting is more like "take two aspirin and call me in the morning" and here is your bill. Personally, I'm shopping around for a new vet. I'm looking for heartfelt devotion for my animals with a more reasonable cost and less recommended/senseless follow-ups that result in padding AVAH??s bank account. Bigger is not always better!!

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1 out of 2 people found this review helpful.

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When My cat got a cold, I was able to take him in on a Saturday and was treated very well. They staff was so nice to me and My cat. The doctor examined My cat and asked questions to get a through medical history. He said that FIV positive cats need have immune boosting supplements now and then. (FIV is like HIV and is spread the same way) I asked him what should I be giving MY cat to help him avoid getting sick. He gave me advice and since then My cat has never been sick. While I was there we were never treated as though we carried a plauge. They made me feel like he was a normal cat with no problems. I'm really glad that they are now our vet.

5
★★★★★

When My cat got a cold, I was able to take him in on a Saturday and was treated very well. They staff was so nice to me and My cat. The doctor examined My cat and asked questions to get a through medical history. He said that FIV positive cats need have immune boosting supplements now and then. (FIV is like HIV and is spread the same way) I asked him what should I be giving MY cat to help him avoid getting sick. He gave me advice and since then My cat has never been sick. While I was there we were never treated as though we carried a plauge. They made me feel like he was a normal cat with no problems. I'm really glad that they are now our vet.

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1 out of 2 people found this review helpful.

.

My dog was dealing with a chronic condition (Epilepsy) and I brought him here several times for treatments that included alternative/integrative care, ER admission and hospitalization. He was always given great care. In the end when his health took a turn for the worst the Drs were very compasionate and honest about discussing prognosis and treatments. When it was time to let him go, the Euthanasia was performed in a quiet visitation room, dim lights and on a cushioned mat. During the year my dog visited the place on/off he always got great compasionate care, althought I do have to admit that the services were quite expensive in comparison with other clinics.

4
★★★★☆

My dog was dealing with a chronic condition (Epilepsy) and I brought him here several times for treatments that included alternative/integrative care, ER admission and hospitalization. He was always given great care. In the end when his health took a turn for the worst the Drs were very compasionate and honest about discussing prognosis and treatments. When it was time to let him go, the Euthanasia was performed in a quiet visitation room, dim lights and on a cushioned mat. During the year my dog visited the place on/off he always got great compasionate care, althought I do have to admit that the services were quite expensive in comparison with other clinics.

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1 out of 2 people found this review helpful.

.

In 8/06, the radiologist at this hospital misdiagnosed my Cavalier. He said he had Dialated Cardiomyapathy and Vegetative Endocarditis. They recommended he take meds that he did not need, serious meds like Clavamox and Enacard.
I paid a lot of money to go there and get the ultrasound. After taking my dog for three other tests, all with certified board cardiologists, I was told this was a wrong diagnosis, and that my dog had MVD, not DCM, a completely different disease. There was also no Endocarditis. The hospital caused me a lot of pain and expense. When I brought it to their attention, and sent them all contradictory paperwork from the other two hospitals, being university hospitals, they never called back to explain or apologize. I did have one contact there who promised to respond, never did, then did not answer my requests for follow-up calls or the one email I sent, with also no reply. I am very disapointed as they were recommended to me as a specialty hospital and I was reassured that they could do the job right.
DCM is a very serious cardio disease where the prognosis is beyond poor, it basically is a death sentence. MVD is serious but manageable. I cannot tell you the pain they caused me thinking my dog would drop dead at my feet. Thankfully I took him elsewhere where he was properly taken care of, but he was medicated improperly, misdiagosed with two wrong diseases, and I would not recommend them. MVD required no meds until the dog exhibits signs of heart failure or water retention, or other symptoms.

1
★☆☆☆☆

In 8/06, the radiologist at this hospital misdiagnosed my Cavalier. He said he had Dialated Cardiomyapathy and Vegetative Endocarditis. They recommended he take meds that he did not need, serious meds like Clavamox and Enacard.
I paid a lot of money to go there and get the ultrasound. After taking my dog for three other tests, all with certified board cardiologists, I was told this was a wrong diagnosis, and that my dog had MVD, not DCM, a completely different disease. There was also no Endocarditis. The hospital caused me a lot of pain and expense. When I brought it to their attention, and sent them all contradictory paperwork from the other two hospitals, being university hospitals, they never called back to explain or apologize. I did have one contact there who promised to respond, never did, then did not answer my requests for follow-up calls or the one email I sent, with also no reply. I am very disapointed as they were recommended to me as a specialty hospital and I was reassured that they could do the job right.
DCM is a very serious cardio disease where the prognosis is beyond poor, it basically is a death sentence. MVD is serious but manageable. I cannot tell you the pain they caused me thinking my dog would drop dead at my feet. Thankfully I took him elsewhere where he was properly taken care of, but he was medicated improperly, misdiagosed with two wrong diseases, and I would not recommend them. MVD required no meds until the dog exhibits signs of heart failure or water retention, or other symptoms.

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2 out of 3 people found this review helpful.

.

I came here b/c I was very unhappy with my current vet and found these people to be wonderful. They asked a ton of questions during the first visit and the vet who saw my dog took his time and got to know him. My dog is frightened and nervous in new situations but they were able to draw his blood for a heartworm test with no troubles. They were amazing!

PROS: Work well with nervous pets!
CONS:

5
★★★★★

I came here b/c I was very unhappy with my current vet and found these people to be wonderful. They asked a ton of questions during the first visit and the vet who saw my dog took his time and got to know him. My dog is frightened and nervous in new situations but they were able to draw his blood for a heartworm test with no troubles. They were amazing!

PROS: Work well with nervous pets!
CONS:

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1 out of 2 people found this review helpful.

.

While the care they provide here is excellent, and they do have specialty staff on duty, be prepared to pay for it. I had the unfortunate opportunity to bring a cat here for emergency care for a UTI. They charged $30 per hour for him just to be there. That was $800. Then they misdiagnosed him and the cat ended up back there a week later for emergency surgery, which they billed me $2500 for. The kicker is that if you can't pay for the treatment RIGHT THEN AND THERE when you bring an injured animal in, they won't treat/help it. They are a money making machine here, and unfortunately this comes long before care of your animals.

1
★☆☆☆☆

While the care they provide here is excellent, and they do have specialty staff on duty, be prepared to pay for it. I had the unfortunate opportunity to bring a cat here for emergency care for a UTI. They charged $30 per hour for him just to be there. That was $800. Then they misdiagnosed him and the cat ended up back there a week later for emergency surgery, which they billed me $2500 for. The kicker is that if you can't pay for the treatment RIGHT THEN AND THERE when you bring an injured animal in, they won't treat/help it. They are a money making machine here, and unfortunately this comes long before care of your animals.

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2 out of 3 people found this review helpful.

.

Arboretum View Animal Hospital is a great place to take your animals when they need extra help.

It is conveniently located and has an excellent staff.

You can also board your pets here.

PROS: Great local place to care for your animals.
CONS: none

4
★★★★☆

Arboretum View Animal Hospital is a great place to take your animals when they need extra help.

It is conveniently located and has an excellent staff.

You can also board your pets here.

PROS: Great local place to care for your animals.
CONS: none

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1 out of 3 people found this review helpful.

 

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