Verne H. Webster, MD

★★★☆☆
  • 8045 Highway 72 W Ste 100

    Madison, AL 35758

    Map & Directions
  • 256-837-2271

About Verne H. Webster, MD

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I have to say that i have been going to this office for a few years now and it just plain sucks. As with what a lot of others say the office staff is horrid. The sad part is i had an appointment which was at 3:30 i showed up on time checked in and i did not even get called back until 5:00 this was just to get me back to wait to get my blood pressure and vitals. When i went to the front desk at 4:30 to ask when i was going to be seen for my 3:30 appt the lady at the front desk pointed at a sign that they had printed up, which said please be patient there are extended waiting times. This person at the desk couldn't even respond to me, very poor customer service. The problem that day which seems to be the case everytime i go in there is that they take walkins and most of the time that messes up people with appointments and then i'm expected to wait and be understanding because of their lack of proper scheduling. I have no problems with walk-ins and i fully understand triage, but when i have a 3:30 appoint and i don't even get seen until 6 at night by the doctor for a referral that is just plain ridiculous. If you are going to take walk-ins they need to understand that people with appointments have priority unless someone comes in with severe injuries that must be seen right a way. I am currently looking for another provider because i'm just tired of how long i have to wait everytime i go into this place and that is with an appointment. Which you might not as well even have because you will be in here for hours most of the time you go in here.

4
★★★★☆

I have to say that i have been going to this office for a few years now and it just plain sucks. As with what a lot of others say the office staff is horrid. The sad part is i had an appointment which was at 3:30 i showed up on time checked in and i did not even get called back until 5:00 this was just to get me back to wait to get my blood pressure and vitals. When i went to the front desk at 4:30 to ask when i was going to be seen for my 3:30 appt the lady at the front desk pointed at a sign that they had printed up, which said please be patient there are extended waiting times. This person at the desk couldn't even respond to me, very poor customer service. The problem that day which seems to be the case everytime i go in there is that they take walkins and most of the time that messes up people with appointments and then i'm expected to wait and be understanding because of their lack of proper scheduling. I have no problems with walk-ins and i fully understand triage, but when i have a 3:30 appoint and i don't even get seen until 6 at night by the doctor for a referral that is just plain ridiculous. If you are going to take walk-ins they need to understand that people with appointments have priority unless someone comes in with severe injuries that must be seen right a way. I am currently looking for another provider because i'm just tired of how long i have to wait everytime i go into this place and that is with an appointment. Which you might not as well even have because you will be in here for hours most of the time you go in here.

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Front desk assistant is the most awful! Hidden fees: $80.00 medical physical fee. When I told them I didn't have a physical, they changed the title to office visit. When I told them I was not told of an office visit fee they change the title again to New Paitent fee. These people are not nice, the place is dirty, bathroom/no soap or towels. Fees are a rip off. Hidden fees without a doubt. SUMMARY: IF YOU CAN GO ELSEWHERE THEN YOU BETTER DO SO. IF YOU MUST GO TO HORIZON THEN BE CAREFULL. FIND OUT WHAT IS GOING ON UP FRONT !!! OR THEY TAX OUR BUTT.

1
★☆☆☆☆

Front desk assistant is the most awful! Hidden fees: $80.00 medical physical fee. When I told them I didn't have a physical, they changed the title to office visit. When I told them I was not told of an office visit fee they change the title again to New Paitent fee. These people are not nice, the place is dirty, bathroom/no soap or towels. Fees are a rip off. Hidden fees without a doubt. SUMMARY: IF YOU CAN GO ELSEWHERE THEN YOU BETTER DO SO. IF YOU MUST GO TO HORIZON THEN BE CAREFULL. FIND OUT WHAT IS GOING ON UP FRONT !!! OR THEY TAX OUR BUTT.

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Like any other doctors office, when patients are sick, our tolerance goes done and we tend to think that any wait time is too much. We should realize that other poeple in the office a also sick, and some may be sicker than other which can contribute to the wait time. These doctors are working to take of each patient to the best of their ability, and provide each patient with the best care.

5
★★★★★

Like any other doctors office, when patients are sick, our tolerance goes done and we tend to think that any wait time is too much. We should realize that other poeple in the office a also sick, and some may be sicker than other which can contribute to the wait time. These doctors are working to take of each patient to the best of their ability, and provide each patient with the best care.

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Verne H. Webster, MD Office Locations:

256-837-2271

8045 Highway 72 W Ste 100

Madison, AL, AL 35758

Get Directions
256-837-2271

8045 Highway 72 West Suite 100

Madison, AL, AL 35758

Get Directions
 

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