Webber Iii, Spurgeon W, Dds - Webber Newsome Scott & Brooks

★★★☆☆
  • 518 East Boulevard

    Charlotte, NC 28203

    Map & Directions
  • 704-332-5848

About Webber Iii, Spurgeon W, Dds - Webber Newsome Scott & Brooks

Health & Medical

Health & Medical
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I have been going to Dr. Webber for my dental needs for a few years now. I should've ran after my first occurance of waiting more than 30min past my appointment time, but I tried to give his office the benefit of doubt. At any rate, each time I've gone I've waited 45min-1hr past my appointment time to be seen. There have been numerous excuses as to why I was left waiting. I even tried an early morning appointment, only for the Hygienist to arrive 45 min late becasue she was "having issues" that morning. Just recently they misdiagnosed which tooth was causing me pain, which resulted in me walking around for 3 weeks with a toothache. I have no issue with Dr.Webber himself, he's always been professional and pleasant. HOWEVER..... His staff members are very unprofessional, rude, incompetent...shall I go on?! Needless to say Dr Webber has lost a long-time patient due to his staff's inability to serve customers with a decent level of customer service

2
★★☆☆☆

I have been going to Dr. Webber for my dental needs for a few years now. I should've ran after my first occurance of waiting more than 30min past my appointment time, but I tried to give his office the benefit of doubt. At any rate, each time I've gone I've waited 45min-1hr past my appointment time to be seen. There have been numerous excuses as to why I was left waiting. I even tried an early morning appointment, only for the Hygienist to arrive 45 min late becasue she was "having issues" that morning. Just recently they misdiagnosed which tooth was causing me pain, which resulted in me walking around for 3 weeks with a toothache. I have no issue with Dr.Webber himself, he's always been professional and pleasant. HOWEVER..... His staff members are very unprofessional, rude, incompetent...shall I go on?! Needless to say Dr Webber has lost a long-time patient due to his staff's inability to serve customers with a decent level of customer service

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I think Dr Webber is an excellent Dentist. I appreciate his professionalism and curteous manner, however I can empathisize with some of the complaints for long waits due to overbooking. I also found the office manager who handles billing to be rude/unprofessionally judgemental in her dealings with customers.

4
★★★★☆

I think Dr Webber is an excellent Dentist. I appreciate his professionalism and curteous manner, however I can empathisize with some of the complaints for long waits due to overbooking. I also found the office manager who handles billing to be rude/unprofessionally judgemental in her dealings with customers.

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Do not go here!! The staff is so rude- I went up and asked why it's taking so long (45 min later) and they say "your apt is at 2" that is not what they told me yesterday when they told me 1- then 2 other people waiting said the same thing happened to them! Not to mention this is the 3rd time my lumineer has fallen off when they are supposed to last like 30 years! I didn't pay 1500$ for it to fall off so many times when I haven't even had it done for 6 months

1
★☆☆☆☆

Do not go here!! The staff is so rude- I went up and asked why it's taking so long (45 min later) and they say "your apt is at 2" that is not what they told me yesterday when they told me 1- then 2 other people waiting said the same thing happened to them! Not to mention this is the 3rd time my lumineer has fallen off when they are supposed to last like 30 years! I didn't pay 1500$ for it to fall off so many times when I haven't even had it done for 6 months

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This is my primary care dentist. It may sound strange, but i do love the atmosphere here. There is a high level of professionalism from the time you walk through the door until you leave. I received great dental care here.

4
★★★★☆

This is my primary care dentist. It may sound strange, but i do love the atmosphere here. There is a high level of professionalism from the time you walk through the door until you leave. I received great dental care here.

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I went in for a new patient appointment. After waiting 1 hour, due to "a previous patient running over", I was called into the back for X-rays. I advised the tech that I recently had X-rays done in Sept. 2008 therefore my dental plan wouldn't pay again. I was then told that I would need to go back to the previous dentist to get my x-rays and call back to make an appointment. The office staff needs additional customer service training for assisting potential patients in securing what is needed for each appointment, prior to the appointment. Amy was very nice, however its apparent that there is room for improvement to keep patients. I won't be going back.

2
★★☆☆☆

I went in for a new patient appointment. After waiting 1 hour, due to "a previous patient running over", I was called into the back for X-rays. I advised the tech that I recently had X-rays done in Sept. 2008 therefore my dental plan wouldn't pay again. I was then told that I would need to go back to the previous dentist to get my x-rays and call back to make an appointment. The office staff needs additional customer service training for assisting potential patients in securing what is needed for each appointment, prior to the appointment. Amy was very nice, however its apparent that there is room for improvement to keep patients. I won't be going back.

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Webber Iii, Spurgeon W, Dds - Webber Newsome Scott & Brooks Office Locations:

704-332-5848

518 East Boulevard

Charlotte, AR, NC 28203

Get Directions
704-332-5848

518 East Boulevard

Charlotte, NC, NC 28203

Get Directions
 

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