Wendy J. Mchugh, OD

★★★★☆

About Wendy J. Mchugh, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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4.2 5
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Not too much to say except we are happy there. They always take care of us. They have even been able to order parts and make repairs to my husbands glasses. Which was great since times are tight nowadays and we were not ready to invest in a new pair.

5
★★★★★

Not too much to say except we are happy there. They always take care of us. They have even been able to order parts and make repairs to my husbands glasses. Which was great since times are tight nowadays and we were not ready to invest in a new pair.

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I have been a customer of NW for a cpl of years. Overall throughout the years, I have never experienced the warmth and 'going beyond' type of service that you'd hope to find especially at a smaller practice. However, the most recent experience was simply horrible and unacceptable. Be very cautious and wary when it comes to exchanging lenses in your already existing frames. NW broke one earpiece in my $500 frames and assumed completely no responsibility. The manager Mike was rude and brushed me off with an indifferent 'sorry' and pointed out their supposed sign how NW assumes no responsiblity when handling frames not purchased at their location. Despite the fact that I was a longer-term customer NW offered completely no discount or any type of consolation due to the damage. The customer service was truly non-existent. I'd be very careful with this place as it simply does not value the customer when an issue arises. The treatment I received was highly disappointing.

1
★☆☆☆☆

I have been a customer of NW for a cpl of years. Overall throughout the years, I have never experienced the warmth and 'going beyond' type of service that you'd hope to find especially at a smaller practice. However, the most recent experience was simply horrible and unacceptable. Be very cautious and wary when it comes to exchanging lenses in your already existing frames. NW broke one earpiece in my $500 frames and assumed completely no responsibility. The manager Mike was rude and brushed me off with an indifferent 'sorry' and pointed out their supposed sign how NW assumes no responsiblity when handling frames not purchased at their location. Despite the fact that I was a longer-term customer NW offered completely no discount or any type of consolation due to the damage. The customer service was truly non-existent. I'd be very careful with this place as it simply does not value the customer when an issue arises. The treatment I received was highly disappointing.

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i have been going to NW eyecare for 11 years and now my kids are starting to go there too. wonderful staff and you don't have to wait weeks for an appt.

5
★★★★★

i have been going to NW eyecare for 11 years and now my kids are starting to go there too. wonderful staff and you don't have to wait weeks for an appt.

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We have been going to Northwest Eyecare for many years and can't imagine going anyplace else. The store is relatively new and we love the staff. They are very helpful and knowledgeable. You won't find a better place. They have a large choice of glasses and Mike is the very best at fitting them.

I would highly recommend them.

5
★★★★★

We have been going to Northwest Eyecare for many years and can't imagine going anyplace else. The store is relatively new and we love the staff. They are very helpful and knowledgeable. You won't find a better place. They have a large choice of glasses and Mike is the very best at fitting them.

I would highly recommend them.

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We go yearly for eye exams here and have always had a wonderful experience. The doctors and staff are friendly and the service is always fast and reasonably priced. Perfect family eye doctor!

PROS: Friendly, Fast, Reasonably Priced
CONS: None

5
★★★★★

We go yearly for eye exams here and have always had a wonderful experience. The doctors and staff are friendly and the service is always fast and reasonably priced. Perfect family eye doctor!

PROS: Friendly, Fast, Reasonably Priced
CONS: None

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