Valley Village, CA
I think it all starts with parking. Once you've found a spot, which might take you 5-10 minutes, you walk into what's usually a packed FedEx Kinko's. Not sure if it's the recent merger (maybe the staff is still trying to figure it all out) but the staff behind the counter can be a little short with customers. I've been into several FedEx Kinko's in the area (Burbank, Woodland Hills, etc...) and I don't get the same "attitude" that I do going to the Studio City branch. The quality of work is good -- they haven't had to redo a project for me yet -- and when I leave, they always thank me for coming in. I think if they could work on their people skills they would increase customer "comebacks" by 10-15% (which would be huge for them). But their biggest strike remains the hellish parking lot outside their building. The online service allows me to send all of my files directly from my computer to their facility and have them waiting for me when I get there to pick them up. That's been a huge help and improvement to FedEx Kinko's.
PROS: quality control, online services available
CONS: horrible parking lot, somewhat
A lot of people are already familiar with Hugo's sister restaurant on the "west side" but this valley jewel is just as good and is always packed. Sunday brunches are difficult to get into but once you've been seated, you'll enjoy a nice experience, good/friendly service and incredible food. Their late night dinners (8pm to closing) are great too. Parking's always a bit of a challenge unless you're okay with parking on Riverside Drive (if you can find a spot). If you live in Valley Village (read: North Hollywood around Coldwater/Riverside), this is the perfect place to walk to and enjoy with a friend or loved one. The menu consists of mostly American cuisine, some pastas, incredible cinnamon swirl rolls for breakfast, sandwiches, great salads, etc... Good wine list too.
PROS: - great food, service, location, overall experience
- good menu, lots to choose from
CONS: - coffee in clear glasses (not my cup of... well, coffee)
- parking is somewhat problematic
- always busy (good & bad)