San Francisco, CA
We've waited for over a month for a futon that should have been delivered in 7 business days. When we got it, the drawers that should have come with it are still "backordered". It is almost impossible to reach the owner by phone, as he is never in and his employees do not know anything. At this point, we are ready to take this business to small claims court. I have never encountered a more unprofessional business.
PROS: decent prices, if you can get what you paid for
CONS: poor service, unprofessional demeanor