I called the store before driving out and the guy that answered the phone told me that i had to bring the dvd in to give me a quote. While he didn't give me any misleading information he could asked me to read off the bar code numbers and then give me a quote over the phone. So i give the place a 3 out of 5 stars.
PROS: no bad information
CONS: no information
I wanted to trade in my Battlestar Galactica full series dvd set. The set retails for $100 so I called the store before driving out and the guy that answered the phone asked me to read off the bar code on the back of the dvd set so he could quote me the correct trade in value. He quoted me the value which saved me a trip to the store. Great job, i'll be shopping at this store in the future.
PROS: Great customer service
I have a huge dvd collection and sometimes i find that some of them aren't being watched more than the one time when i first purchased them. I wanted to trade in my Battlestar Galactica full series dvd set. The set retails for $100 so i thought that my trade in value might be fair. I called the store before driving out and the girl on the phone assured me that it was worth between $40-$60 depending on the condition of the dvds. So i drove all the way out to the valley which is a long drive for me. The customer service rep at the store scanned the dvd and said it was worth $12 in trade in value(i didn't waste my time asking the cash value). I informed the person of the phone call i made earlier and he said that it was a new girl in training. I'll never do business with them again.
PROS: If you live close by and there's no other video stores open.
CONS: Letting untrained persons answer phone calls & not honoring a price quote.