Fort Worth, TX
I arrived late (17 minutes) to my and my four kids' cleaning appointments after calling ahead to let them know. They took one of my girls almost immediately but made the next kid wait 30 minutes. Strange since they had called me before I got there and hinted that I was going to lose some of my appointments because I was late. About 45 minutes after I got there, a couple arrived for cleaning appointments. They waited maybe 5 minutes and then were both called back into the exam rooms. I protested when the second person was called, pointing out that I had been there much longer, etc., but the receptionist said that they only had a child appointment, and my two teenagers hadn't arrived yet. I said, a child's appointment? My daughter's eighteen. Why would it take longer to clean my teeth than hers? Besides, what did it matter what order we went in? She didn't have an answer for that, but said something about asking the hygienist if they could "work" me in. (I thought having an appointment meant I didn't have to be "worked in"). After another 10 minutes, my second child was finished and they informed me that they didn't have time to do the remaining 3 of us. I had made those appointments six months in advance so I wouldn't have to miss much work. I had been courteous enough to let them know where I was and when I'd be there. They had made me wait a long time to see the hygienist on previous occasions, and I never complained. They also had cancelled my appointments twice in the past year, for THEIR convenience. I've never in my life had a doctor or dentist refuse to honor an appointment. You'd have to look pretty hard to find a more unprofessional, uncooperative, and lazy crew than Dr. Spencer's staff.