We were on vacation in Vail and our pet was in distress. As a cold call, Dr. Steve talked to us, agreed to examine our pet, and subsequently delivered a puppy by emergency C-section late on New Year's Eve 2005. Without regard for his own plans, he agreed to see our pet, quickly assessed the situation, explained things carefully, allowed us to make informed decisions, and kept us updated with the dog's status the entire time. In addition to his skill as a doctor, he is compassionate, obviously loves animals, and has a wonderful sense of humor. He followed up with a call to see how everyone was doing.