We had a patio slider and a new front door put in by Window's Etc. We spent close to $10,000. The work was done by the owner and a couple of other guys. The back slider's handles ended up being uneven, the molding cracked, the weather stripping ended up falling off THREE times and the locking system up top was botched. The front door molding corners didn't square up and was left to show where the nails and screws were placed, plus - our interior wall was cracked and crumbling. After several conversations, they came back and fixed some of the problems, each time the worker was late for the appointment. Finally, the owner's son came and suggested that I just couldn't be pleased and offered Dodger tickets to appease us. I told him I just wanted what we were promised and paid for - two nice doors installed CORRECTLY. He promised to come back and fix the weather stripping, locking system and front door molding. We never saw or heard from him again. My handy husband ended up correcting the finish work. What a hassle!
PROS: Wife does a good job selling and showing the available options
CONS: Shoddy finish work