Shane T.

Purrfect Auto Svc

I brought my car in for a maintenance check. They recommended a brake job. I went along with the suggestion even though I was not experiencing any squeaking or grinding or any issues with the brakes. After the brake job, I experienced squeaking and grinding. I took my car back twice. The work was under warranty for 6 months. The first time they tried resurfacing the rotor however it did not do the trick. The second time I was given an excuse as to why they can no longer honor the warranty. I was told that they are under new management and they would never have done things the way the old management did. Although I understand that the new people did not do the poor job, Purrfect Auto Service as a facility took no responsibility and has therefore lost my loyalty. I felt the excuse was very unprofessional and no attempt was made to even meet me half way. I left with squeaking, grinding brakes, never to return.

PROS: several locations, convenience.
CONS: Wiggling out of warranty responsibilities