I have used Precision Pump for many years and for many different problems and have always found Pat to be one of the better people to deal with when problems arise. He always returns calls within acceptable time frame considering how busy he always is and he goes out of his way to make himself available as quickly as possible depending on the gravity of the problem. Never once has he been rude or kept us waiting to get a job done. Apparently, Mr. William of Roxbury expects people to drop whatever they are doing to take care of him and unfortunately he will have to realize that the world does not revolve around him and his problems. Pat definitely is in the right business - he is always professional and always does exceptional work. Maybe what Mr. William needs to do besides get a life is go live on an island somewhere where he doesn't have to live in the real world with real problems.