I have been a Honda owner for 25 years. Not only does Honda make great reliable cars, but most dealerships are great as well. (One exception: Rick Case Honda) But Honda of Mentor is not only great, but they are exceptional! I would give them 6 stars! This business stands above the rest. I have purchased 3 new cars through them and plan on staying with them. Everytime, they have beat the other deals that I have brought to them from around town. My salesperson has been wonderful (Joannie Latessa) and the service department is what it says it is. A SERVICE department! I can tell that they want me to keep coming back! Customer service is not dead here.
I have been with Broadview and Animal Bird Hospital for 6 years. My parakeet, my cats and my dog have all been treated there. The veterinarians and staff are more like my extended family. They have seen me though putting down my elderly cats with much sensitivity and compassion. They have referred me to excellent specialists when necessary. When I walk in, I feel like a treasured client not just a number and all my animals get fussed over no matter who I bring in. The vets truly care when there is a problem and see it though until it get resolved. I had brought in a friend's cat who had a severe infection due to a botched spay job. My friend was getting nowhere with his vet. The cat had emergency surgery at BA & BH. The cat was saved, but I was told that it was a good thing I helped out my friend. If he had waited much longer, the cat would have died.
PROS: Evening and weekend hours. Can get an appointment within a week usually.